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Average of 26 Customer Reviews
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Review fromNatalie A
Date: 04/01/2025
2 starsI've generally had a positive experience with FreeTaxUSA, but this year I had to file two part-year resident returns and the software made it confusing to navigate, which caused me to make mistakes on both returns. They also seemed to have made a mistake with allocating my income to different states, and now I have to consult a different tax service company AFTER the tax deadline to see if they need to be amended because I ended up getting charged around $15.00 for trying to amend the return, despite the fact that FreeTaxUSA's support team could not resolve my issue and was of little help. Beyond disappointed. Do better.Review fromAllen W
Date: 03/24/2025
5 starsAllen W
Date: 03/24/2025
First time customer. Better online experience than Turbo Tax, H&R Block (couldn't recalculate the return after a correction) or TaxAct. Federal is absolutely free. No credit card number necessary. A list of *** forms that FTUSA makes available is provided. State tax return cost is shown on main splash page but no state return in ** for me! Charges for optional services were clearly presented. Did not experience a single issue preparing the return. Don't know how they can do this for free but thanks for making my 2024 tax filing so easy.
TaxHawk, Inc.
Date: 03/26/2025
We are always happy when our customers have a great experience using our software - Please tell all your friends and neighbors.
Regards,
FreeTaxUSA Customer Support
Review fromMarie P
Date: 03/06/2025
2 starsMarie P
Date: 03/06/2025
the advertisement said that the service was free and I agree to do my federal and state tax. I was able to file my federal 1040 form was OK for the State of California the form they provided was incomplete so it was rejected by the state since there was a charge for $14.99 I have been asking for a refund but I got nowhere and since they don't have a customer service phone number, I have sent various emails but getting nowhere, and no refund.TaxHawk, Inc.
Date: 03/07/2025
We are always concerned when a customer has a negative experience with our software and are willing to work with customers in this situation. We would just ask that they contact us from within their account so that we can verify some information before making a refund request if they were unable to use our service.We try to be clear about our fees as possible and try to let customers know that the fee we charge is for the preparation of the tax return and not the electronic filing of the return. We know in some cases that customers are required to mail their return and we try to make that process as easy and clear as possible by preparing the tax return and providing mailing instructions when needed.Review fromJulie M
Date: 08/19/2024
1 starLess then 1 star. Received random text with a verification code. NO FRAUD PROTECTION PROGRAM. I do not have an account with them. This is identity theft.Review fromJessica R
Date: 04/16/2024
1 starThey charged me $16.41 for absolutely nothing. The system walked me through Federal taxes, immediately followed by a prompt to do state taxes. Before filling out my state taxes the software prompted me to pay for preparation and filing of state taxes - however at the end of the process their software tells me they ******-file my federal, nor my state my taxes because I had zero income in 2023.Why would it ask me to pay for state taxes after it saw I had zero income on my federal taxes??Why it couldnt e-file anything? I contacted customer service for a refund and they have not issued one. I am going to dispute this with my credit card considering I received NO SERVICE - there was nothing to be prepared for state taxes based on zero income, nor did it e-file anything.Review fromTyler N
Date: 04/11/2024
1 starThey charged me an extra fee for paying their fees with my refund (that they didn't even disclose until I got the receipt) and my state return came in the mail and was not deposited into my account like I selected. Absolute crooks.Review fromNadia S
Date: 04/09/2024
1 starUnfortunately, I have a bad experience with this service, even worse this year. It's said that this service is called a partner. When filing my taxes for 2022 (the day of the deadline), they charged me for the state tax filing but, later in the process, informed me that I should submit paper forms; no warning or information about the possibility of this outcome popped up prior to being charged. It was too late to mail anything at that point. I found a number online that I called that apparently wasn't theirs. Their site didn't have any phone number, so I had to ask my bank to dispute this charge and explain what happened.This year, I started a few days before the deadline in case they will not be able to e-file. I filled out all my forms but could not submit a payment as it was declined. I found a Reddit topic with someone's recommendation to create a support case, which I did. ************** replied with the requirement to pay $35 as compensation for the dispute from last year. Otherwise, they will not accept my submission. I refused, explaining that the service was not provided.The last message from the support was "Hello, I'm glad that you prepared the return in time to make alternate arrangements this year." I don't think it's worth continuing with this service anyway. I plan to share this message and screenshots on LinkedIn to so that their Leadership and followers see that too. Shame.Review fromtom t
Date: 03/02/2024
1 starTaxHawk rebranded as FreeTaxUSA in order to avoid the terrible ratings it has all over the internet. There is no number on their website, their email responses are flippant and unhelpful, and after digging through the internet archive, I was able to find a phone number, which plainly states that no customer service is available through the phone. I know all this because loudly and proudly, FreeTaxUSA boasts about free state and federal filings. Despite qualifying, I was charged 15 dollars for my state tax filing. The email representative , explained that I had to click an exact link on the *** website in order to receive the credit. Only by clicking on this link an remaining on that exact url (dont ever close the window and god forbid log out and log back in or even use another device) would you get the free state filing. The only solution is to make a whole new account with the link from the *** website. You would then have to reenter all your tax information entirely from scratch. After investigation, you can see that many many people report of TaxHawk failing to post their refund amounts into their accounts. This company is shady at best, and criminal at worst. I have left a detailed complaint with the *** alerting them of the untrustworthiness of both TaxHawk and FreeTaxUSA, and have been informed that there is an investigation beginning. Please everyone who has had a problem with TaxHawk in the past report your issues directly to the ***. At the very very least, they have to be removed from the ***'s approved providers list. The only way we will see justice is by reporting repeatedly to the *** directly.Review fromPrimavera F
Date: 02/23/2024
1 starFreetaxusa is a scam for those who elect to receive their refund on a Greendot debit card. Please do not file with them. They are scammers. I have been contacting them for a year. The *** has requested the money back but no resolution has been made yet. ******** cannot tell me where the money went or validate the deposits the *** sent to the accounts that the *** gave me that they went to. The partner banking department at sbtpg.com cannot validate the account I learned the money went to. Greendot customer service representatives tell me they don't see any deposits at all yet I have transcripts that the *** sent the money. I am also seeing that the *** has no protections for this type of fraudulent activity.Review fromTimothy S
Date: 02/16/2024
1 starTimothy S
Date: 02/16/2024
Absolute scammers. I tried to do my taxes through Freetaxusa.com and would not let me move forward without paying for expert help of *****. This company should not be in business.TaxHawk, Inc.
Date: 02/20/2024
We are always concerned when one of our customers has an experience like this.if you are having trouble removing expert help from your cart our support agents are ready and willing to assist you with the removal of that item.We pride ourself in allowing our customers to file a free federal tax return and charge a nominal fee of ***** for each state and for those that would like help from a tax expert there is that option, but it certainly is not required to file either a federal return or a state return.
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