Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

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  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

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  Conservice Utility Management & Billing

  67 Warehouse St Rochester, NY 14608-1460

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  Conservice Utility Management & Billing

  5482 Complex St #108 San Diego, CA 92123

Review Details

• Review fromKyle G

  Date: 03/27/2025

  1 star

  Kyle G

  Date: 03/27/2025

  If you are living in a unit where Conservice is being used, good luck to you. My wife and I moved from ********** to ********* and ********** had unreasonably high electricity charges. Everyone else we know in ********* seems to have very cheap electrical bills close to $100 and our last 3 have been consistently $250 and our last one $300. We even did discover that during two of the last 3 we had a faulty electric heater and the heat pump was running literally 24/7 during freezing temperatures, space heaters being ran, ovens and stoves being turned on to get extra heat and then somehow we get functioning equipment and control our house temp at a normal ***** where the heater does not run all day, the temp gets warmer so we didnt use it even that much, and no extra running of space heaters and electrical stoves and ovens yet somehow we all of a sudden have a $300 electrical bill and you cannot even view how theyre coming up the charges on the bill they send you. Going to be calling conservice today to demand our bill be reconsidered, again out of everyone we know here in ********* we seem to be the only ones that have electrical bills this high, family of 3 with a one year old. No electric car charging at home or anything, just normal everyday use. Doesnt make feel any better when I came to write this complaint that they already had a 1 star review. ********.

  Conservice Utility Management & Billing

  Date: 04/02/2025

  **** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, for your home, Conservice passes along the utility charges as received from the local utility providers. The provider bills used to bill the utility charges are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access these ******** reviewing your account, I see the issue with the electric heater seems to be what caused the increased electric charges. Due to this, a request has been submitted to review this situation further and make any possible adjustments to the billing. Requests such as this typically take 3-5 business days to resolve but can take longer if needed. Once we have an update on this request, we will reach out to you directly. Thank you for your patience. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJairus S

  Date: 03/27/2025

  1 star

  Jairus S

  Date: 03/27/2025

  DO NOT ENGAGE WITH PROGRESS RESIDENTIAL OR CONSERVICE UTILITY MANAGEMENT.These two companies operate in a way that is deeply concerning, and I strongly advise anyone considering them to think twice. I am beyond frustrated and angry with the level of incompetence and lack of accountability Ive experienced.Heres the situation: I received a utility bill from Conservice, a third-party utility billing company affiliated with Progress Residential. On this bill, there were two conflicting amounts listedboth supposedly for the same water usage. To get clarity, I contacted my local water department, **************, and asked what the actual water charges were for the month. Their numbers didnt match either of the amounts on my Conservice bill. In fact, the Brighton Water clerk confirmed that the charges from both Progress Residential and Conservice were significantly inflated. According to them, our households monthly usage is generally consistent and does not reflect the inflated charges Im being billed.Ive called both Progress Residential and Conservice multiple times in an attempt to resolve the issue, and all theyve done is pass the blame back and forth. Conservice tells me to speak with Progress Residential. Progress Residential tells me to speak with Conservice. Meanwhile, no one is taking responsibility, no one is providing any real answers, and worst of allneither company will provide proof of how theyre calculating my water usage.I asked Conservice to email me the usage records so I could compare them to the ************************** records. Their response? Talk to Progress Residential. This is unacceptable. I have documentation from the local utility, and yet neither company is willing to acknowledge it or investigate the discrepancy. They are overcharging, they know it, and they refuse to correct it.

  Conservice Utility Management & Billing

  Date: 04/02/2025

  ****** - I am sorry for the frustration. In reviewing your account, I see the contact with our **************** Team has regarded possible water disconnections but not the water charges themselves. To clarify, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Utilities are typically billed one month at a time, but there may be months we bill for multiple service periods to ensure there are no further delays in the utility charges being billed. I am sorry for any inconvenience this may cause. Please note, both the Conservice statements as well as the provider bills used to bill your utilities are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access the provider bills online. We're happy to follow up on any discrepancies you may find between what the water provider has stated and what you are being billed for. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromCortina S

  Date: 03/27/2025

  1 star

  Cortina S

  Date: 03/27/2025

  Please do not rent with Progress they outsource their utilities from this company, please run the other direction. Conservice (its required) and when you have an issue they bounce you back and forth to each other. No one has an explanation and no one wants to take responsibility. I have a Conservice bill with 2 water bills on it. I actually called the water company and asked about our last water bills and they didnt even match! Conservice water bill was so much more! We are getting ************** one wants to give an explanation. I pay my bills but make it make sense! Spoke to a Manager named ******* with Progress and someone from Conservice and neither did anything. Nothing but send another urgent message. A day later the case is closed like I told the manager it would be. No actions taken. No call back, NOTHING!! I can not wait to get out of this contract and pull away from Conservice they ***** are scams!! How do you bill someone and not provide them with water usage? Then on top of that the amount provided by the actual water company doesnt even match what they have for the last 4-5 months!! I have never in my life had to deal with anything like this and so unprofessional. Its one thing after another my trust with this company has gone out the window, you cant believe anything anyone says.

  Conservice Utility Management & Billing

  Date: 04/02/2025

  Cortina - I am sorry for the frustration. To clarify, urgent requests are only submitted in the event of a utility disconnection. If you have any concerns with a disconnected utility, please reach out to our **************** Team for further assistance. Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Utilities are typically billed one month at a time, but there may be months we bill for multiple service periods to ensure there are no further delays in the utility charges being billed. I am sorry for any inconvenience this may cause. Please note, both the Conservice statements as well as the provider bills used to bill your utilities are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access the provider bills online. We're happy to follow up on any discrepancies you may find between what the water provider has stated and what you are being billed for. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromBrittany L

  Date: 03/19/2025

  1 star

  Brittany L

  Date: 03/19/2025

  IF I CAN GIVE THEM 0 STARS I WOULD ************** For the past year and half I have been paying back charges for what they call "Service fees" that they didnt charge me when I first moved in. My bill has been doubled (200 monthly) for the past year and half. I asked to exaplin what the charges are and they told me, "They are water base charges from the service provider. The water base charge is from the water provider for providing the availability of water to your unit. This includes helping fund needed structures that deliver water to your apartment and make it readily accessible when turning on faucets or other appliances."Well if this is the case, a. why wasnt I charged the first year I was living there?b. Why have I never had anyone come out to my house for service, How can a service be completed online?I was also told the charges were going to stop Jan. 2025 but here is March and still am being charge for this "Service fee". This is a bogus charge just to make extra money. I mean its literly over a 100 dollars per month for these pretend service fees. This business needs to be investigated.

  Conservice Utility Management & Billing

  Date: 03/21/2025

  ******** - I am sorry for the frustration this situation has caused. I am happy to see you have been in contact with our **************** Team in regards to this issue. To confirm, Conservice passes along utility charges as received from the local utility providers. In reviewing your account, I see we did not begin receiving Water Base Charges until 2024. Due to this, we began backbilling these charges each month by charging a prior Water Base Charge as well as the current Water Base Charge to continue to catch up to the current cycle. Once the Water Base Charges have completely caught up, you should only receive one Water Base Charge each month as usual. I am sorry for any confusion or inconvenience this may have caused.The provider bills as well as your Conservice statements can be accessed online at *********************. Please see ******************************************************************************************************** for more information on how to access the provider bills. Please note, the Water Base Charge is for water availability and is a typical charge for water providers. If your water needs serviced, please reach out to your property management for further assistance. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromERICA B

  Date: 03/18/2025

  1 star

  ERICA B

  Date: 03/18/2025

  A fraud scam 3rd party billing company The billing being sent to you is coming from the rental company and I'm being double charged for no reason and the water bill company is being paid on time.this is fraud

  Conservice Utility Management & Billing

  Date: 03/20/2025

  ***** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by your property management to handle the utility billing for your home. We simply bill according to your lease. Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromAura P

  Date: 03/13/2025

  1 star

  Aura P

  Date: 03/13/2025

  I am extremely disappointed with Conservice's unethical billing practices and lack of transparency. My gas bill recently increased by 75.5% despite no change in my usage, coinciding with a *****% vacancy in the building. Since residents are billed using a shared allocation formulaincluding vacant unitsI asked if owners cover any portion of these costs, given that heating is maintained to prevent structural damage. The response? Residents bear the cost, not the owner.When I pressed for details on vacant unit charges, I received vague responses and deflections. A Conservice representative later claimed the owner pays a portion, yet could not provide proof, stating it would take 3-5 business days to generate calculationsfurther raising concerns about their legitimacy.This is not the first time Ive caught Conservice admitting to shifting operational costs onto tenants under the guise of fair allocation. If this method is so "accurate," why are residents charged for utilities they dont use? Why is no clear formula provided upfront? Conservice is exploiting tenants by increasing charges when vacancies rise, rather than holding owners accountable.This deceptive practice is unacceptable. I will be filing a formal complaint with consumer protection agencies and considering legal action. I urge others to scrutinize their bills and hold Conservice accountable.

  Conservice Utility Management & Billing

  Date: 03/14/2025

  Aura - I am happy to clarify. Conservice is a third-party utility billing company contracted by your property management to handle the utility billing at your community. We simply bill according to the terms outlined in your lease.Billing methods can be different depending on the property you live at. The billing method you are describing is where you are billed a portion of the overall bill for the communitys gas services as outlined in your lease. The total community amount is divided among the residents based on the occupancy and/or square footage of their unit. In properties like this, this is the most accurate way to complete the billing since there is not typically a way of measuring a residents individual usage. We do make the billing as specific to each unit as possible by basing the utilities on the occupancy and/or the square footage of the unit. With this bill method, your utility charges will flucutate depending on the total community bill amount. The total provider bill amount and usage is not listed on your bill since this is proprietary information. However, there is a description of each of your utilities on the back (or page 2) of your Conservice statement for your reference. All statements are availabel online at *********************. I am happy to hear a request has been submitted to provide the formula used to calculate your utility charges. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any further questions.

  Conservice Utility Management & Billing

  Date: 03/14/2025

  Aura - I am happy to clarify. Conservice is a third-party utility billing company contracted by your property management to handle the utility billing at your community. We simply bill according to the terms outlined in your lease.Billing methods can be different depending on the property you live at. The billing method you are describing is where you are billed a portion of the overall bill for the communitys gas services as outlined in your lease. The total community amount is divided among the residents based on the occupancy and/or square footage of their unit. In properties like this, this is the most accurate way to complete the billing since there is not typically a way of measuring a residents individual usage. We do make the billing as specific to each unit as possible by basing the utilities on the occupancy and/or the square footage of the unit. With this bill method, your utility charges will flucutate depending on the total community bill amount. The total provider bill amount and usage is not listed on your bill since this is proprietary information. However, there is a description of each of your utilities on the back (or page 2) of your Conservice statement for your reference. All statements are availabel online at *********************. I am happy to hear a request has been submitted to provide the formula used to calculate your utility charges. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any further questions.

• Review fromKamlesh G

  Date: 03/10/2025

  1 star

  Kamlesh G

  Date: 03/10/2025

  ********* is becoming famous for bad service. Don't care of customer. At least twice a year bill goes up to roof and charging for vacant apartment. Call for solution but no satisfactory solution.This company deserves no start.

  Conservice Utility Management & Billing

  Date: 03/12/2025

  ******* - I am sorry to hear about your negative experience. We're happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromRichard J

  Date: 03/09/2025

  1 star

  Richard J

  Date: 03/09/2025

  I have lived in my apartment complex at ****************** by myself for over 15 years and never had a problem with my water bill. Once Conservice took over, I am having problems every month. They are charging me double and sometimes triple the normal monthly charges. It's gotten so bad that it's forcing me to think about leaving this apartment complex just because of the water bill issues. This company is a fraud!!!

  Conservice Utility Management & Billing

  Date: 03/12/2025

  ******* - I am happy to see you have previously been in contact with our **************** Team in regards to your concerns. To clarify, at your community, you are billed according to the individual consumption in your unit. If the usage seems higher than it should be, you can always reach out to the maintenance team at your community to check your unit for any potential issues. If any issues are found, they will need to be fixed then we would be happy to review the billing further at that time. Please note, your meter reads as well as other account information are available online at ********************* for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJoseph R

  Date: 02/25/2025

  1 star

  Joseph R

  Date: 02/25/2025

  This place is way behind on billing there is no transparency in the billing statements I was charged ***** for usage in ***** and 1-25 for a total amount exceeding $500 you call them and get ran around a bunch of times before getting ahold of someone for them to explain we charge 2 months behind but as show above charges from 4 months ago I don't see how this can be accepted as a business standard

  Conservice Utility Management & Billing

  Date: 02/27/2025

  ****** - I am sorry for the frustration. To clarify, the service period is typically a few months behind the due date in order to accurately obtain the meter reading and bill for the consumption used. This is typical of all utility billing companies. We're happy to review your account and confirm information specific to your unit. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromMelody H

  Date: 02/14/2025

  1 star

  Melody H

  Date: 02/14/2025

  It's not just the service Its the landlords and ******************* of the City that uses them. It doesn't cost $100 a month for 1 person at an apartment in utilities (water , garbage , common areas, etc) If I was told about this before moving in I wouldn't have.

  Conservice Utility Management & Billing

  Date: 02/19/2025

  *********** clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to handle the utility billing for your community. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* with any additional questions.