Reviews

This place is way behind on billing there is no transparency in the billing statements I was charged ***** for usage in ***** and 1-25 for a total amount exceeding $500 you call them and get ran around a bunch of times before getting ahold of someone for them to explain we charge 2 months behind but as show above charges from 4 months ago I don't see how this can be accepted as a business standard

****** - I am sorry for the frustration. To clarify, the service period is typically a few months behind the due date in order to accurately obtain the meter reading and bill for the consumption used. This is typical of all utility billing companies. We're happy to review your account and confirm information specific to your unit. Please feel free to reach out to us online at ********************* for further assistance.

It's not just the service Its the landlords and ******************* of the City that uses them. It doesn't cost $100 a month for 1 person at an apartment in utilities (water , garbage , common areas, etc) If I was told about this before moving in I wouldn't have.

*********** clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to handle the utility billing for your community. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* with any additional questions.

My wife and I have been living at our apartment since August 2024. We were told that we needed to use a portal to transfer our utilities to our current address. After some time, we found out that none of the changes to our address were made online or through our electricity and gas provider. We were then charged 2 or so vacancy fees of $50-$100 per month for about 4 months so far. I provided my apartment all the backdated billing and verification of our address change since August 2024. They sent everything from the time we moved in to the most recent billing to Conservice. They proceeded to tell us they need more backbilling since the email didn't have the correct address for the service. Seemed like they didn't even bother to check the email or any of the documentation my apartment sent them. So they will not issue a refund even though I sent them every single morsel of information in mine and my providers power about our updated address. Based on people being hung up on, not getting anywhere with these crooks, I feel like these scammers need to be reported and the legality of their actions investigated. If I could do zero stars I would. What other info or documentation would you like that I haven't already provided.

***** - I am sorry for the frustration. To clarify, Conservice passes along any bills received from the local utility providers. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name for the correct service address which goes against the terms of their lease. This is when vacant charges can occur. The ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information. To dispute the vacant charges, we would need any overlapping bills you have from the electricity and gas provider that include your name, service address, meter number, and overlapping service periods that show the same service periods Conservice has billed you for. You can send these bill copies to ******************************************* Once these are received, we would be happy to review your vacant charges further. Please feel free to reach out to us online at ********************* with any further questions.

When I tell you these people are a scam and I'm looking into legal action ASAP. Maintenancecame and fixed my sewage and water issue. The next bill i got today for January rent I received 115 off my bill but they added an extra 400 to my bill. My base rent is 1585 plus an extra 100 from my apartment amenities. Why is conservicecome in and tackle on an extra 400 which bring my bill to 2083. Absolutely disgusting.

Wykeria - If a maintenance issue was previously present but has since been fixed, we would be happy to review your account further for any possible adjustments. To do this, we will need to know the exact issue, the date reported to maintenance, and the date fixed by maintenance. Please send this information to ******************************************* Once received, we would be happy to review the billing further at that time. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

I have been hung up on multiple times with no return calls. I have sent multiple emails with documentation that their services actually go AGAINST my lease. I have sent documentation that the utilities are in MY name and not the property management group several times. Conservice isn't even paying the right amount, which I have also proven with NO solution. This company is a scam and deserves to be out of business!

Presious - I am sorry for the frustration. We will follow up on this. Our **************** Team should be reviewing this situation further and will reach out to you with any further updates. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

I am living in a 1 bedroom apartment by myself. I dont use my dishwasher, I only wash my clothes ones a week. And my water bill for Dec 1 was 59$ last month 50$. I called and she said I only consumed 10$ and the rest are bunch of fees and sewer. Charging also for trash which already getting charged by leasing apartment. Someone needs to do something about it.. no wonder why theres a CON on their ****

To clarify, Conservice bills according to the terms of your lease. All utilities and fees charged on your Conservice statements should also be outlined in your lease. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.

This is a very shady company. And unfortunately, my apartment complex uses this electric utilities manager. I am very careful about my electricity and in a 2 by 2 shack of an apartment, my electric bill was $166 a $76 overage. Somethings sketchy.

Teagan - We're happy to review your account and follow up on your electricity charges. Please feel free to reach out to us online at ********************* for further assistance.

Conservice Utility Management & Billing is a masterclass in corporate malpractice and consumer exploitation. After consistent utility bills between $35 and $48, I was hit with a $313 billan outrageous back-charge for five months of electricity I was never notified about. Despite supposedly providing a breakdown, Conservice dismissed their clear incompetence with, Yeah, this is a problem. Wont happen again. Pay your bill.They failed to flag this error for five months and had the audacity to ask if my appliances were malfunctioning. I live in a 1-bedroom apartment under 800 sq ft with one other person. Since September, my HVAC hasnt even been running, yet Conservice claimed I used enough electricity in a single month to heat a poorly insulated *****+ sq ft Wyoming home in winter. I checked the math. Twice.On my fourth call and after three hours dealing with this nonsense, the supervisor chose to lecture me about my responsibility to pay for usage, ignoring that their faulty systems caused this mess. Their malfunctioning meters were clearly the issue, and their dismissive response of, Oops, wont happen again, highlights their negligence and disdain for customers.This isnt just me. Every resident in my 17-story complex was affected, yet Conservice failed to flag unpaid bills for five months. How does a utility company miss that? Instead, they said, Pay your bill or well charge you more! without offering investigation, credits, or mitigation. This is a systemic failure rooted in their deceptive, unethical practices.Conservice has a 1-star Better Business Bureau rating, a history of class-action lawsuits, and a reputation for fraudulent billing. Sending me to a generic email inbox was a feeble attempt to silence my complaints, but it wont work. I am pursuing legal action and rallying my neighbors to join me.Conservice, youve met your match. Your failures will be exposed, and I urge others to take action against this predatory company.

****** - I am sorry to hear about your negative experience. To clarify, for properties that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate typically takes place. In reviewing your account, I see no estimate was done and you were simply not billed for any consumption during the time the meter was not checking in. Once the meter did check-in, you were charged for the electricity used during the time the reads were not received. The usage may seem higher than usual since this covered a period of several months as opposed to the typical one-month service period. I am sorry for any confusion or inconvenience this situation may have caused. Please note, your consumption will always be listed on your Conservice statement next to the start/end reads. If no read was received that month, the consumption will reflect 0. All statements are available online at ********************* for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

I'm not sure how this is legal. Conservice charges admin fees much higher than my actual water bill. Scam.

*********** - Conservice is contracted by your property management to calculate and manage the utilities for your community. Each utility and fee on your Conservice statement should be outlined in your lease agreement. Conservice simply bills each resident according to their lease. Please feel free to reach out to us online at ********************* with any additional questions.

The Conservice fees are absolutely outrageous! This month, I am paying over $65 in admin, service fees, and base charges and my usage only equates to $27. What the h*** is this? This is absolute gouging for a two bedroom apartment. Just a few months ago, and at the same usage of water, I was paying half of this cost. Now, I am paying double with no explanation and no increase in use! They are ripping up off

*** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by your leasing office to handle the utility billing for your community. We simply bill according to your lease. This also means each fee billed should also be outlined in your lease. The service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. The base charges for water and sewer are for water/sewer availability. I also see you are billed according to the individual consumption in your unit. We calculate the water and sewer charges by multiplying your usage by the rate provided by the water and sewer company. The rate at which you are charged is available in the description of the utilities on the back of your Conservice statement. All statements are available online at ********************* for your reference. The other charges included on your statement are for the rent/lease charges and are sent to us from your leasing office directly. Any questions regarding these charges can be taken up with them directly. We're happy to review your account and follow up on any other concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.