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Find a Location

Ray Citte RV has 1 locations, listed below.

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    Business ProfileforRay Citte RV

    RV Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    RV Sales, RV Service, RV Parts

    Products & Services

    Used and New: , Tent Trailers, Toy Haulers, Travel Trailers, Fifth Wheels, Motorhomes, New or Used RV Repair, RV Sales, RV Service, RV Parts,Tent Trailers, Toy Hauler, Travel Trailers, Fifth Wheels, Motorhomes,

    Business Details

    Location of This Business
    1677 Riverdale Rd, Roy, UT 84067-2979
    BBB File Opened:
    5/5/1989
    Years in Business:
    78
    Business Started:
    1/1/1946
    Business Started Locally:
    1/1/1946
    Business Incorporated:
    11/23/1964
    Type of Entity:
    Corporation
    Business Management
    • Mr. Neil Citte, Director
    • Mr. Chad Citte, Marketing Director
    Contact Information

    Principal

    • Mr. Neil Citte, Director

    Customer Contact

    • Mr. Chad Citte, Marketing Director
    Additional Contact Information

    Fax Numbers

    • (801) 773-0695
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased a KZ Durango Gold 360REQ on 5/24/2023. Paid with cashier's check for $110,457,75. Notified Ray Cittee RV about broken TV in living room, missing blind caps and missing outdoor JBL speaker. Josh from the business said to text the information and pictures to ###-###-####. This was completed. Never got any resolution from Josh. Called several other times and got transferred to voicemails and nobody would return my calls. Recently communicated with Kelly C********* (Service Writer) on 9/19/2023 and she acknowledged that she got the emails previously sent and then never heard from her on a resolution. I have given them ample opportunity to work with me and replace the items that were broken and/or missing when purchased. Their unwillingness to cooperate or even return calls has forced me to seek assistance from the BBB. I will attach pictures of the broken tv and there are multiple missing blind caps. I am unable to supply a picture of the missing JLB speaker, because it is missing and was not included. I have the text messages if you need for further investigation. Desired settlement is to have the tv replaced, the blind caps to be shipped to me and to receive the missing JLB outdoor speaker.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Toshia W

    1 star

    04/15/2022

    Only giving 1 star because I can't give zero. I'm sharing our experience because I wish I could go back and read the reviews before going to them. My home may or not be safe. I no longer know if I can trust my RV's electrical system because of the multiple lies we were told by Ray Citte employees during the 2 week project that was quoted as only needing 2 days. During that time, we were told they had the inverter in stock that we needed... Only to later be told they were waiting on that part and that they had told us they had to order the larger one. Then to also even later be told they need to order larger wires for the inverter as well. In addition to not having the parts on hand as we were told, they also decided they couldn't honor the military discount on the parts which they also assured us at the initial assessment would be applied to all parts. They also attempted charging us for two batteries, which we purchased and brought in ourselves. To which, the response was "parts didn't know you'd brought those in".We spoke with the manager **** several times during this process. The final agreement was a discount on labor to cover the costs of their lies. The discount didn't cover it, but that is what was offered.

    Local BBB

    BBB Mountain West

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