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Business Profile

Air Purification Systems

Clean Air Stores, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

This profile includes complaints for Clean Air Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clean Air Stores, LLC has 3 locations, listed below.

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    • Clean Air Stores, LLC

      765 N. Bluff St. #L Saint George, UT 84770

    • Clean Air Stores, LLC

      765 N Bluff St Ste L St George, UT 84770-2656

    • Clean Air Stores, LLC

      765 N. Bluff St. #L Saint George, UT 84770

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a rainbow cleaning system on Jan 15, 2022 . One of the attachments to the system quit working in January of 2023. According to the "warranty", the parts are covered for 4 years. I contacted the local service representative, and tried to meet up with him to exchange the attachment a few different times. He was only in my area a limited amount of days. I was eventually told by this representative that the office in my town had been closed and he was no longer employed with this business. He directed me to contact the office manager, Dawn, to move forward with getting this attachment fixed or replace. I first contacted Dawn on March 21. She was in my town, but with a short notice, I was unable to meet up with her. She then told me she would be back into town mid April. I told her I could meet up with her then. She responded and told me it would be easier to ship a new part to me and asked me for my address. I gave her my address on March 22nd. No package was ever delivered. April 19th, I again contacted Dawn to see if she had sent this attachment. NO RESPONSE from her. I made a phone call to the Clean Air Stores office on April 21st and spoke with Dawn. Again, she asked me for my address and stated she would be sending it out asap. No package received. May 4th, I contacted Dawn again via text. She responded and said she was sending the attachment, with a box of free fragrances. May 12th, no package. Sent a text to Dawn, with NO response. May 19th, sent another text explaining my frustration. Dawn proceeds to tell me that she sent a new attachment and asks me, "what is your issue now?" At this point, I am extremely upset and let her know I have never received a single package. She stated that all I needed to do was let her know. I have attempted to do this over and over again. Dawn stated that Fedex "tried" to deliver a package, but no one was there to sign for it. It is now May 31st and I am still attempting to resolve this matter. VERY FRUSTRATING!!!

    Clean Air Stores, LLC is NOT a BBB Accredited Business.

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