Complaints

This profile includes complaints for Treasury Auctions Utah, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Treasury Auctions Utah, LLC

  1967 S 300 W Salt Lake City, UT 84115-1806

• 

  Treasury Auctions Utah, LLC

  1528 N Oak Hills Cir Layton, UT 84040-7718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two small items that were in small boxes. They could be tapped together and sent as one box. In the sale. they stated one will be shippable and the other will not ship. As both items being small I felt both can ship at the same time on my dime. They refused. They will not allow Fedex or other shipper to pick it up on my behalf (why)? They refuse to answer the phone so you can talk to a person. They do not provide any customer service Stay away from this company and spend your money with another auction as they refuse to do good business with you. I asked for a refund as I failed to initially see that one item would not ship as both items were about the same item and felt both would ship, without checking the small print. Unable to communicate other than e-mails.

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May or June 2023, I won an auction that they did not have to give me and told me I would receive a refund, which I did, so I know they are capable of it. On 23 June 2023, the same thing happened again, where they were selling an item they did not have to sell. Again, I wasted my time and gas to drive to the pickup where they told me I'd get a refund. About 15 days later, when I asked where my refund was, they told me they gave me a credit. The only policy they have about credits refers to items that were returned. If I'd known I could return things, I would have done that with other items that were most definitely not as described. However, this specific item was not even in their possession and they had no business keeping my money or putting me under their return terms. I asked for a refund and they refused it. The next auction I won, they again charged my credit card rather than using my credit. Again, I asked for a refund and again they refused it by doing nothing. The next time I won an auction was months later. This time, they decided to inform me that credits expire in 30 days. Except that is their policy for returns and I made no return. They had no right to keep my money for an item they had no business even trying to sell because they didn't have it. Not to mention they waited 15 days to tell me I was getting a credit, and several months to tell me it expired in 30 days, when they should have given me the refund. I'm sure they deliberately waited months so that I couldn't get a refund on my credit card. After seeing their reviews on Yelp, I'm sorry to have done business with them at all as it seems every review there is similar to mine, of them stealing money from people. I returned nothing. They gave me nothing -- they owe me a refund. They do not get to keep my money because they can't run their inventory properly.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an item from Treasury Auctions on 01-07-24 for 76 dollar wich was a stand up paddle board I picked up the item and brought it home believing the item was new after getting home I discovered the item wasn't in working condition it didn't hold air due to a seam being tore and it was missing a paddle and a fin.i emailed the auction and the told me to return it and I did recently I contacted them again. Because I hadn't got a refund (Paul kunz) had said they would refund my money less 15 % I told them I wanted my full amount returned eventually he said he would only refund it on an account so I would have to give him 15 % again although I have nothing to show for the money he wanted to take no services were given so I just said refund my full amount and he has refused infact he put 64 dollars on my credit card tonight that's not the amount of money I spent nor is It the money just for the item that amount was 76 dollars so now he has taken money for no service.i don't know how he can legally steal money from people I believe there should be laws about businesses taking people to the cleaners .this may seem like a small amount of money but I believe it's the principle and I intend to see what the law allows and don't I believe Treasury Auctions should be held to a standard..

  Business Response

  Date: 02/08/2024

  Dear ******* ******,

  We regret to hear about your dissatisfaction with your recent transaction at Treasury Auctions and understand your frustration. However, we would like to clarify the situation and the steps that have been taken in accordance with our policies, which you agreed to prior to participating in our auction.

  
  Upon your initial contact, we acted promptly by offering a credit for future purchases, as per our terms and conditions. This was done immediately after you returned the item. It was only upon your subsequent request that we understood your preference for a refund rather than a credit. Accordingly, we processed your refund, minus the 15% credit card processing fee, as clearly stated in our terms and conditions which you had agreed to. This resulted in the $64 credit to your card, reflecting the deduction from the original $76 to cover the processing fee.

  
  We have attached documentation proving your agreement to these terms and conditions.

  
  We strive to maintain transparency and fairness in all our transactions and policies. While we regret any misunderstanding, it is important to note that the refund has been processed in full compliance with the agreed terms. There is nothing further from our end to be done regarding this matter.

  
  Furthermore, due to the nature of this issue and the subsequent dispute, we have made the decision to ban you from participating in future auctions at Treasury Auctions. We believe in fostering a positive and straightforward relationship with our customers, and it is clear that our terms and the nature of liquidation auctions may not be the best fit for your expectations.

  
  We take all feedback seriously, but we must also adhere to our policies, which are designed to be fair to all parties involved. We appreciate your understanding.

  Sincerely,
  Customer Service Team Treasury Auctions

  Customer Answer

  Date: 02/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  As you can clearly see this was 98.27 was the amount taken from my credit card not 76 and you are taking 15 % for what I have no items to show for money you have taken !and being banned from a sight that take people's money for nothing I don't know how this is legal in anyway my complaints are valid and I will continue to purse all avenues to show what has came from the dealing with hibid Treasury Auctions every person's hold know how this business operates if you believe your business is legal it's certainly not ethical  thanks *******  ******
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/09/2024

  Dear BBB Dispute Resolution Team,

  In response to the complaint ID ******** filed by Mr. ******* ****** and the further correspondence received, we at Treasury Auctions wish to reiterate our position and the actions taken in this matter. Our actions have been in full compliance with the law and the terms and conditions agreed upon by Mr. ****** at the time of the auction.

  Upon the return of the defective stand-up paddle board by Mr. ******, we processed a refund in accordance with our terms and conditions, which Mr. ****** had previously agreed to. This included a deduction of a 15% restocking fee, a common practice in the industry to cover processing fees and other expenses incurred during the transaction. As a result, a credit of $64 was issued to Mr. ******'s credit card, reflecting this deduction from the original purchase amount of $76.
  We understand Mr. ******'s dissatisfaction with the amount refunded; however, it is important to emphasize that this process and the associated fees were clearly outlined in the terms and conditions of the auction. Our policies are designed to be fair and transparent to all parties involved, ensuring the integrity of the auction process.

  Should a member of the BBB Dispute Resolution Team require any additional information or documentation regarding this case, we are more than willing to cooperate and provide whatever is necessary to assist in your review.