Complaints

This profile includes complaints for WebBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  WebBank

  215 S State St Ste 1000 Salt Lake City, UT 84111-2336

  
• 

  WebBank

  215 S State St Ste 1000 Salt Lake City, UT 84111-2339

  
• 

  Web Bank

  PO Box 207 Phoenixville, PA 19460

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webbank owns the company Klarna. Klarna will take money out of customers accounts without processing orders. Call customer service and they continuously say they can’t help and have to call bank to have payment reversed. Call bank and they say no Klarna has to release funds or a dispute will be mad after 5 business days. WHY WOULD THEY TAKE THE MONEY BEFORE PROCESSING THE ORDER. It’s stealing and has caused me trauma and fear to make purchase through online companies as such again.

  

  Business Response

  Date: 02/28/2025

  Hi, 

  Attached is the final response to the Utah BBB.

  Thanks, 

  ***

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a gazillion attempts the credit card Avant from this bank does not allow meto access my account online which I need to monitor and pay my bill. They are extremely unhelpful in resolving this problem.

  

  Business Response

  Date: 02/27/2025

  Please find the attached response.

  Thank you.

   

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  

  Business Response

  Date: 02/25/2025

  Please find the attached response.

  Thank you.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have informed Webbank that my identity has been compromised in a data breach and I have asked them to validate the debt that they are reporting to my consumer report. They have continuously responded not providing any attachments, any signed contracts, any proof of purchases or transactions. They are reporting this credit lined as opened with no accurate payment history, balance or monthly pay data which is significantly impacting my creditworthiness. I have attempted to resolve this amicably and despite their awareness of my complaint, they continue to validate and furnish this information that does not belong to me and is inaccurate.

  

  Business Response

  Date: 02/21/2025

  Attached is the final response to the Utah BBB

  Thanks, 

  Liz

  Customer Answer

  Date: 02/21/2025

   
  Complaint: ********
  
  I am rejecting this response because: I am telling you that I DID NOT open this account. You continue to assert that it was opened with my name, and you have not provided proof of my physical signature or proof of my identity in accepting this credit application. As shown by your response, I have been writing to you since July regarding this matter and each time for a period of about 7 months now, you continue to completely disregard my demand for compliance. I demand that you immediately delete my personal information and cease and desist your inaccurate and incomplete reporting of this account that was opened with my name and NOT mine.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with webbank, I do not have a contract with webbank, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 02/18/2025

  Thank you!

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a formal inquiry to WebBank regarding a legal matter where their name has been used by third-party debt collectors (Gurstel Law Firm and Velocity Investments, LLC) in connection with a lawsuit against me. Representatives of these entities falsely claimed to be acting on behalf of WebBank. I requested clarification from WebBank regarding their relationship with these entities, including whether they authorized the use of their name. To date, I have received no response. I seek a formal clarification to resolve this misrepresentation issue.

  

  Business Response

  Date: 02/11/2025

  Please find the attached response.

  Thank you.

  Customer Answer

  Date: 02/12/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I appreciate your response regarding my BBB complaint (Ref. No.: ********). However, your reply does not adequately address my concerns. My complaint is not about a specific account but rather about the misrepresentation of WebBank’s name in debt collection efforts by Gurstel Law Firm, P.C. and Velocity Investments, LLC in the legal proceedings against me (Case # ************, Superior Court of Arizona).
  
  To clarify, I am requesting answers to the following questions regarding WebBank’s relationship with these entities, not information about an individual account:
  
  1. Relationship with Gurstel Law Firm
  Has WebBank authorized Gurstel Law Firm, P.C. to act on its behalf in debt collection or legal matters?
  If not, is WebBank aware that Gurstel Law Firm has represented itself as acting on WebBank’s behalf?
  
  2. Assignment of Debt to Velocity Investments, LLC
  Did WebBank directly assign, sell, or transfer my alleged debt to Velocity Investments, LLC?
  If so, can you provide documentation proving that WebBank authorized Velocity Investments to pursue legal action under WebBank’s name?
  If not, does WebBank disavow any involvement in this legal action?
  
  3. WebBank’s Position on the Use of Its Name
  Does WebBank confirm that it has no direct involvement in the lawsuit filed by Velocity Investments, LLC against me?
  If WebBank did not authorize this lawsuit, will WebBank provide a written statement confirming that it has not engaged or authorized either entity to act on its behalf?
  
  This clarification is critical because Gurstel Law Firm and Velocity Investments have misrepresented themselves as acting on WebBank’s behalf. If WebBank has no direct involvement in this case, then the Plaintiff's claims in litigation may be based on misrepresentation.
  
  If WebBank maintains that it has no relationship with these entities in this matter, I request a formal written statement confirming that WebBank has not authorized or assigned my debt to Velocity Investments, LLC, nor retained Gurstel Law Firm to act on its behalf.
  
  I appreciate your immediate attention to this matter and look forward to a prompt and clear response.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Webbank. I do not have a contract with this agency. They did not provide me with the original contract as I requested. I demand this debt be removed from my credit report.

  

  Business Response

  Date: 02/11/2025

  Hello,

  Attached is the final response. 

  Thank you,

  MS

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to inform you that after recently reviewing a copy of my credit report published by your company, I identified several inaccuracies. The accounts in question are outlined below: WEBBNK/FHUT Account #: **************** Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. § 1681g), I am requesting copies of all the documents currently in your files that were used to verify the accuracy of these accounts. Please provide these documents as part of your response to this letter. I ask that you refrain from replying with a generic statement that the accounts have been verified. Instead, send me the specific records you have on file that support their verification. If no such documentation exists, I request that the disputed accounts be deleted from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA. Including unverified or inaccurate items on my credit report and sharing this information with third parties negatively impacts both my creditworthiness and my reputation.

  

  Business Response

  Date: 02/05/2025

  Attached is the final response.

  Thank you,

  MS

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avant- credit card I talked to a representative he put me on a hardship program told me to disregard the payment due. Just make a 150 before December 11. Now I received a 30 day late on my credit report. I need that to be removed asap. I can’t even log into my credit card account.

  

  Business Response

  Date: 09/25/2024

  Please find the attached response.

  Thank you.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22301550
  
  I am rejecting this response because:this is not true the person I spoke to. Informed me my credit wasn’t going to be affected. I even called in and told the lady I will be homeless cause of their mistake. I told them I have to hold a certain credit score to live at my home. Cause if their reckless mistake I will be kicked out. Please remove it asap
  
  Sincerely,
  
  Armand Kennard

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have never had any accounts with the bank. I do not have financial obligation contract or any financial agreement with this company for some reason they report on my credit bureau using the account number*************. I have contacted this company on several occasions of in 3/5/2022, 11/20/2022 and most recently 3/12/2024. I asked for a copy of signed contracts, but they were not able to provide this information.

  

  Business Response

  Date: 09/17/2024

  Hi, 

  Attached is the final response to the Utah BBB. 

  Thanks, 

  Liz