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WEX BankThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for WEX Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 12 Customer Reviews
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Review fromBob S
Date: 04/25/2025
1 starBob S
Date: 04/25/2025
I am beyond furious with WEX. I have auto-pay set up with literally dozens of finance, lease and loan companies with my company. So on the due date they ACH out of my checking account the account balance we've agreed I'll pay. The only way WEX seemingly allows a customer to do this is if you ACH out the day the bill drops the balance due...even though it's not due for a month. I missed the deadline a couple of times late last year and resolved to do better. I just missed the 4/14 date and ACH'd the money on 4/16. SO TWO DAYS!!! The finance charge for being two days late on the $19,325.71 payment I made? Try to guess. I dare you! $3591.45! That's *****%. But usually 18% would be an annual rate. This is 9.29% a DAY! or 33.9 TIMES the payment. That would be *****% interest. This is beyond absurd and illegal. I will be reporting this to whatever state they are based in Secretary of State since they don't believe in the BBB. You made me select 1 star. I wanted to pick zero.WEX Bank
Date: 04/28/2025
Dear Mr. ******* WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromBill P
Date: 02/03/2025
1 starBill P
Date: 02/03/2025
Shell Oil recently outsourced their fleet vehicle credit cards to WEX Bank. WEX Bank is terrible. Their customer service is awful. Timely payments are not credited appropriately. Their online services are unreliable. Minimum finance charges are $75. I will pay my last bill and stop using the card. Thanks for nothing, Shell Oil.WEX Bank
Date: 02/05/2025
Dear Mr. **************************** appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromColleen L
Date: 09/03/2024
1 starColleen L
Date: 09/03/2024
One star is being overly generous, as it would be ZERO if possible. Our company has used fuel cards for years without any issues. Since we were switched to Wex Bank we've had ridiculously high late fees, for payments mailed the same day that we have access to downloading the statement from their website. We understand that the US mail service is not as competent as they once were, but we don't have this issue with any or our other vendors or credit card companies. Their customer service is terrible. If you try calling, they don't answer, or put you on hold for hours just to drop the call. They do not call back if you are lucky enough to be able to leave a voicemail. Yet they have the audacity to say that "outstanding customer service is one of our core values." Emailing is not much better. IF you are lucky to get any response at all, it takes weeks, and it's a canned response that doesn't address the issues. They have no interest in customers having a positive experience, or improving their very flawed/crooked business. It seems that Wex is intentionally setting their customers up to be gouged with high fees in order to make more profit. It's no wonder they have an F rating.WEX Bank
Date: 09/04/2024
*************************************************************************** appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromDave M
Date: 01/04/2024
1 starDave M
Date: 01/04/2024
Wex bank is a bunch of crooks. They hold your payment until it is late then charge you a late fee. On several occasions the check I sent has cleared my bank after they cash it, and they will not post it so I get a late fee. They will intentionally destroy your credit rating if you have a disagreement with them.WEX Bank
Date: 01/05/2024
Dear ******************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromTammy B
Date: 10/02/2023
1 starTammy B
Date: 10/02/2023
If I could leave NO stars, then I would. My business has had gas cards for over 20 years without issue. Then they switched to Wex Bank for their processing. We have had nothing but problems since. For example, I mailed the September bill on 09/06/23. They didn't process it until 09/18/23. I know the post office is incompetent these days, but that's absurd and happens frequently...and ONLY with Wex Bank. I believe that this is because they abuse customers this way to get more money. See, new terms were forced on us without full consent: if a payment is late, then late fees ($85.00!!) plus interest will be charged. Because of that, I mail it WAY before it's due. They still hit me. This is bad business. If I could get my company to drop them for bad business practices, then you can believe that I would. That's not how you treat good customers.WEX Bank
Date: 01/05/2024
Dear **************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromMatt C
Date: 02/08/2023
1 starMatt C
Date: 02/08/2023
The process and payment works fine, but WEX charges fees often in excess of our limited usage for the month. They are unresponsive, and when you do speak to someone, every time they have been incredibly rude. I implore you: if you are looking for Fleet services, don't waste your time with Wex.WEX Bank
Date: 01/05/2024
Dear ********************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromJim J.
Date: 02/02/2023
1 starJim J.
Date: 02/02/2023
Wex Bank probably is the worst bank I have ever tried to transact business with in my entire life. I retired from a 30 plus year in banking so I know a little bit about what I am talking about. They do not answer their phones, they ignore emails, they do not return call backs when requested after you leave them a voicemail message. They requested personal confidential information from me and would not provide a secure link to transmit the information. They would not even respond to my request for a call back about a secure link. In addition the times I have called them I have to wait up to 18 minutes for a person to answer the phone only to immediately get cut off. I have even tried to communicate with their corporate office by emails to their CEO, General Counsel and their head of Compliance and guess what no response at all. If you ever have a need to transact business with them Good luck. For them to say that customer service is a core value for them is laughable if it wasn't so sad. Maybe they should spend a little time and money looking at their customer experience.WEX Bank
Date: 02/02/2023
Dear ****************************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Jim J.
Date: 02/02/2023
good luck reaching anyone by calling the number provided. Go thru the calling tree and then the line hangs up on you. I would say POOR SERVICE is a WEX Core value. By the way I have never seen so many poor reviews ever for an organization. I would reach out if I had a number that a real person would answer.Review from
Date: 12/20/2022
1 starDate: 12/20/2022
ZERO COMMUNIATION - EXCESSIVE FINANCE CHARGES i HAVE BEEN SPENDING $3000-$5000 PER MONTH FOR MY BUSINESS AT 7-ELEVEN GAS STATIONS. WE HAVE A NET 30 ACCOUNT AND WE PAY WEX BANK WHICH HANDLES FLEET ACCOUNTS FOR 7-ELEVEN. WE HAVE BEEN A GOOD PAYING CUSTOMER FOR 5 YEARS. ON OUR OCTOBER *************** WAS A $515.00 FINANCE CHARGE FOR A LATE PAYMENT. WE COMPLAINED BECAUSE OUR STATEMENT ARRIVED LATE. THEY WERE VERY UNSYMPATHETIC ON THE ****** THEY WOULD ONLY CREDIT OD 50% OF THE FINANCE CHARGE. AGAINST MY BETTER JUDGEMENT I ACCEPTED THE CREDIT. I SWITCHED TO PAPERLESS BILLING. FAST FORWARD TO THE NEXT STATEMENT. IT NEVER ARRIVED IN MY E-MAIL EVEN THOUGH EVERY POSSIBLE NOTIFICATION IS TURNED ON. AT 4AM TODAY I GOT MY 1ST AND ONLY NOTIFICATION SAYING MY ACCOUNT WAS SUSPENDED FOR NON PAYMENT. THERE ARE 2 WARNINGS THAT ARE SUPPOSED TO BE SENT OUT PRIOR TO ACCOUNT SUSPENSION - I DIDN;T GET ANY OF THOSE. I LOGGED IN TO SEE 2 STATEMENTS. THE FIRST ONE DID HAVE THE 50% CREDIT AGAINST THE $515 FINANCE CHARGE. I PRINTED IT OUT AND PAID IT TODAY. IT IS WEX FAULT FOR NOT SENDING ME THE NOTICE THAT THIS WAS PAID LATE. NOW I PRINT THE NEXT STATEMENT AND YOU GUESSED IT - ANOTHER FINANCE CHARGE. THIS ONE WAS FOR $400.13. I CALLED IN AND CLOSED THE ACCOUNT. I MAILED A CHECK FOR WHAT I OWE LESS THE FINANCE CHARGE. THE GIRL ON THE ***** SAID THEY WOULD NOT CREDIT THE FINANCE CHARGE. THIS COMPANY IS ABSOLUTELT HORRENDOUS. I WILL NEVER DO BUSINESS WITH THEM AGAIN.WEX Bank
Date: 01/05/2024
Dear ********************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromRicky S
Date: 12/18/2022
1 starRicky S
Date: 12/18/2022
I never authorized fleet one to run any type of credit check because they seemed to pushy and I did not trust them. I haven't been in contact with anyone from fleet one for over 4 months. They have ran a hard credit check on me and now they have my credit score down by 27 points. I want to know how you are going to fix this, Refer to your letter Opportunity # ******!! I want this taken care of ASAP. WE are trying to get financed on a place to live and this hard pull has Hurt my Credit!! ******************** P.S. I don't even give you a one star rating, I would Rate you in the NEGATIVE....WEX Bank
Date: 01/04/2023
Dear ********************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.Review fromBarry S
Date: 12/14/2022
1 starBarry S
Date: 12/14/2022
This bank is terrible. I sent my payment for my **********f fleet card the day I received it. It took 12 days to travel from ****** ** to ************ **. It arrived 2 days beyond their terrible time allowed. $39.00 late fee plus interest plus $10.00 to mail my statement to me. Customer service from ******************** representatives for Each person I spoke with told me any money owed back to me will possibly be sent. I cancelled my account with ********** because of this absurd pricing . ********** complaints is horrible. When I am told these fees would be adjusted except for $10.00 paper delivery No one will confirm this. It costs $15.00 to pay bill by phone. Stay away from this Bank if using ********** credit cardWEX Bank
Date: 01/05/2024
Dear **************,WEX Bank appreciates your feedback and we sincerely apologize that you feel you had a less than positive experience with WEX Bank; outstanding customer service is one of our core values. Please reach out to us at ************** so we can further understand your concerns and assist you.
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