Business ProfileforALSCO Inc.

We have been using Alsco for linens and scrubs for our AAAASF surgical center in Draper for 3.5 years and have repeatedly received poor service, incorrect orders, people not showing up to take our dirty linens to wash them, and leaving us without products need for patients. This has been up and down and back and forth with different employees at their company. We are trying to get out of our contract so we can get consistently good service. Our last Alsco rep said we could get out of our contract, knowing the many issues we've had, and just asked that we send an email documenting that cancellation in January, which we did. We checked in later since we never heard anything only to learn that employee was gone and now the new person is saying we can't get out of the contract because goes against our contract. The contract automatically renewed for another 36 months and to get out of it, we first have to send a certified letter with proof there is a problem with our order. Then they have 60 days to fix things. If a problem occurs again, we have to send another certified letter giving them 30 days and then if it happens again, we should be able to get out of the contract. I have never had a company make it so difficult to cut ties, especially when they are at fault. I have expressed deep frustration in the fact that they are able to not provide services outlined in our contract, but will force us to hold to that same contract. We are very busy and have expectations around caring for the needs of our patients and they have continually wasted a lot of our time and energy having to babysit them, report problems, have them say they'll do better and continue to receive poor service. We need a new company we can count on and have heard other facilities have been facing the same problems with Alsco and are trying to cancel them as well. There has been no accountability or understanding and at this point, I just want to be able to part ways after so much back and forth.