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            Business ProfileBYU–Pathway Worldwide

            College and University

            Contact Information

            3 Triad Ctr Ste 500

            Salt Lake City, UT 84180-1125

            Visit Website
            (855) 994-6721

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

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            Business Details

            Location of This Business
            3 Triad Ctr Ste 500, Salt Lake City, UT 84180-1125
            BBB File Opened:
            10/9/2019
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/15/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I tried to register for BYU Pathways. When I was interested in enrolling, I was able to speak to someone (a student mentor) who told me there would be a lot of support. Unfortunately, there is no support. I had to send my transcripts three different times, using 3 different methods, and they still haven't found them. Once I was finally admitted, I had a problem registering for the correct class. There is no number you can call to speak to someone. You can create a help ticket, but no one has ever answered a help ticket. You can schedule a Zoom meeting, but I have tried over 30 times, and only ever had someone show up to the Zoom meeting once. This person was a student mentor, and couldn't help with my registration problems, all they could do was create a ticket, which was never answered. After months and months and no help, I decided to unenroll. But you can't unenroll through your student account. So now even more months later, I still can't get a representative or anyone to unenroll me. I feel like this is not a real business, and quite possibly a scam. I would like someone to unenroll me.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer s

            08/06/2022

            Was scammed and lie to all week.Was told of refund policy , than that policy was violated.I was told my refund was issued on July 31st numerous times by numerous agents and to give it a few days, than I confirmed on Friday Aug 5 by my bank no refund was ever issued..I called Saturday Aug 6 and they tell me the issue was escalated and I need to wait to be contacted by finance team this was after being maliciousy lied to over a week in regards to this refund.

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