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Business Profile

Computer Software Developers

Trango Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

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Complaint Details

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  • Initial Complaint

    10/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Trango Tech was contracted to complete an APP started by another company. After the review of the APP and the work to be performed I was quoted $7,500. A Memorandum of Understanding (MOU) for services was generated by the County Law Department, reflecting the terms set by Trango Tech for APP completion and delivery. According to their contract the work was to be completed within 30 days of contract execution. Following the processing of the contract the first payment was surrendered by the purchasing department in the amount of $3,500 in May. Following the delivery of the first payment the balance was requested 30 before the work would be surrendered. Despite being concerned about surrendering payment in full, the $4,000 balance was released in July 2023. The project was uploaded in TestFlight on September 11th, but it could not be viewed using the test code supplied by Trango Tech. I engaged our IT Dept. after Trango Tech made several claims that information was sent we had not received. Also, they confirmed the code was not valid. Finally on September 13, 2023 I received a code for TestFlight that provided access to the APP demo. This delivery came 60 days after the project should have been complete if we were using the date the final payment was made. However, if we used the date the initial payment was received the product was delivered 4 months late and incomplete.Once access to TestFlight was granted, revisions were submitted on September 15th - but have not been made and cannot be viewed in TestFlight. To date countless emails, and calls have led to numerous broken promises by TrangoTech to act and deliver the final product. Requests for meeting go unanswered and days turn to weeks with no reply or product delivery. When reached on the phone promises to have Jane M***** and Sha R**** return the call does not occur. We are given excuses ranging from product delivery being affected by issues in Dubai to internal hold-ups that result in apologies.

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BBB Rating & Accreditation

C-

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Businesses in this category

Years in Business: 3

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

299 S Main St

Salt Lake City, UT 84111-1919

Visit Website
(888) 750-1447

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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