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Business Profile

Coupon Services

Shopmium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shopmium is a mobile app that offers cash rewards for purchasing specific products. When users upload receipts for qualifying purchases, Shopmium provides a cash bonus. Yesterday, after uploading my first purchase receipt, my account was unexpectedly blocked without any explanation. I am requesting that my account be unlocked, that the cash reward for my purchase be issued, or that I receive a detailed explanation for why my account was blocked.

  • Initial Complaint

    Date:07/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date 6/18/24 I had two receipts that even though I am supposed to get rebate, the website is unresponsive. In total, I am seeking $6.5 in rebate I contacted customer support, not only are they NOT helpful, its been 3 weeks and I keep getting same responses over and over, it would seem NO one has actually read the transcript. Furthermore, its been 3 weeks and I have not got any support. When I requested to speak w supervisor, no one responsed

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the app and followed all the directions however, when it comes time to withdraw the money I made, the app doesn’t work. I contacted customer service and they said they would look into it. It’s been over a month and they never resolved my issue. When I asked to speak with leadership, they started to ignore my emails. The last 2 weeks, they have been mute and closed my ticket without resolution. This app is a scam and they do not pay out. They only collect your information and data for their own use.

  • Initial Complaint

    Date:03/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Missing cash back even though I’ve sent documented proof of purchase within policy terms. Tried contacting customer service 3+ times with no luck. I’m either getting a bot or a poorly trained representative unwilling to actually think critically and address my issue instead of copying and pasting the same response over and over again. I am trying to communicate a legitimate issue with their system (you can add items to a Walmart order but the order date does not change so then their system is flagging that the coupon was not activated prior to purchase even though it was) without success. I’m so frustrated that I can’t get a decent customer service response.

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted receipt and was told I would be paid in 1 business day. Have not been paid 3 days later. Photo attached

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shopmium had an offer for a free can of Lysol sanitizer spray. I purchased the can and tried to submit my receipt and received an error message. I wrote to them explaining the situation and submitted a picture of receipt. They said they would look into it. Every two weeks I get an email saying they are still looking into it. It has been four months now with absolutely no progress, just a form letter every couple weeks saying they are still working on it. I don’t know what there is to work on. They have my email address to be able to PayPal me, they have my receipt showing I made the purchase. All they literally have to do is send me $7.29, but instead they keep dragging their feet and making excuses.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been blocked on coupons.com and now Shopmium is blocking me to participate on their website . I get that you can’t use both websites. Why am I being blocked on Shopmium when coupons.com is no king in existence?

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just recently submitted a receipt for items I legally purchased. I received an error message duplicate sales transaction. I want an explanation of this. I'm supposed to receive a total of $11 back for this purchase that would go to my paypal. I have authorization to post this on your website as well.

Shopmium is NOT a BBB Accredited Business.

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