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Find a Location

UFirst Credit Union has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • UFirst Credit Union

      3450 S Highland Dr Salt Lake City, UT 84106-3375

    • UFirst Credit Union

      101 N 1200 E Ste A1 Suite A1 Lehi, UT 84043-2317

    • UFirst Credit Union

      3088 S 1300 E Salt Lake City, UT 84106-3159

    • UFirst Credit Union

      4675 S Highland Dr Holladay Cottonwood, UT 84117-5137

    • UFirst Credit Union

      1535 N Main St Bountiful, UT 84010-5928

    Business ProfileforUFirst Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    UFirst Credit Union has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • UFirst Credit Union

        3450 S Highland Dr Salt Lake City, UT 84106-3375

      • UFirst Credit Union

        101 N 1200 E Ste A1 Suite A1 Lehi, UT 84043-2317

      • UFirst Credit Union

        3088 S 1300 E Salt Lake City, UT 84106-3159

      • UFirst Credit Union

        4675 S Highland Dr Holladay Cottonwood, UT 84117-5137

      • UFirst Credit Union

        1535 N Main St Bountiful, UT 84010-5928

      Location of This Business
      3450 S Highland Dr, Salt Lake City, UT 84106-3375
      BBB File Opened:
      10/12/1999
      Years in Business:
      68
      Business Started:
      7/18/1956
      Business Started Locally:
      7/18/1956
      Business Incorporated:
      8/18/1956
      Type of Entity:
      Corporation
      Alternate Business Name
      • University First Federal Credit Union
      • University Federal Credit Union
      • University Credit Union
      Business Management
      • Mr. Jack Buttars, President
      Contact Information

      Principal

      • Mr. Jack Buttars, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nick W

      1 star

      07/03/2024

      Funny story - 2 years ago I had a 580 credit score across the board with numerous defaults, collections, charge offs, late payments and was granted a $1,000 unsecured loan through Ufirst. Fast forward after extensive research, time and effort I'm now a 700+ across the board with everything wiped clean (not via bankruptcy) and show no collections, no late payments, no charge offs, etc and only showing positive reporting. So I applied for the same $1,000 loan as previously had and was denied and told there are no loan options availabe with my credit. How in the actually -insert favorite word- does that make sense? Just goes to show credit is a scam.

      UFirst Credit Union Response

      07/05/2024

      Good morning ****,I apologize for the confusion with your request. Let me take a look at this a bit more and get back to you as soon as possible. in the meantime if you would like to reach out to me please call me at ************.Regards ***************************** AVP of TQM

      UFirst Credit Union Response

      07/08/2024

      Hello ****, I was able to get more information. Seems like we were able to approve your previous loan two years ago through a promotional summer installment loan campaign without a credit inquiry. The credit union will occasionally promote lending campaigns for short term low dollar loans without a credit inquiry, utilizing internal resources. However, the new application required a credit inquiry. I would be happy to share the details with you regarding that process. Please reach out to me directly at ************************************* Regards *******

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