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Business Profile

Cryptocurrency Exchange

CoinZoom, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my own money in a coinzoom account and now I want to withdraw it. I had moved since I originally put my money into coinzoom. I followed their prompt to properly change my address to pull my money out of my coinzoom account. They kept telling me to contact support and after 4 days they finally responded with an email to send updated address but still no money in my account. I would like stat this company does not help their customers and makes everything harder to get your own money out of your account. I would like all my moeny out of my account asap.

    Business Response

    Date: 01/27/2025

    Hi Blain - Thank you for connecting with us today. As we shared over the phone, our Support Team was in communication with you to ensure a full resolution. Please let us know if you need any further assistance.

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been an investor with CoinZoom crypto Exchange for quite some time. My account has been frozen now and I am unable to withdraw my money from the account. ********************** is forcing me to pay so-called Service Fees before any withdrawal are approved/permitted. I have a current account balance of USDT ********** $.Forcing me to pay more money, Freezing my trading account and not approving/ not allowing withdrawal of my money from my own account is illegal, unjustified, unethical, unilateral and a unfair action Kindly help me to retrieve & withdraw that money and unfreeze my trading account Sincerely ******** **** Cell: **************

    Business Response

    Date: 10/21/2024

    Thank you for reaching out regarding your concerns. After reviewing the details of your complaint, we have thoroughly investigated our records and can confirm that there is no account associated with your name or the information provided within CoinZooms system.

    It appears that you may have interacted with a fraudulent or copycat website posing as CoinZoom. We would like to assure you that CoinZoom never requires customers to pay additional fees to withdraw funds from their accounts, as this is not part of our policy or practices.

    We strongly recommend that you immediately stop any communication with the fraudulent entity you have encountered and report this matter to the appropriate authorities. To ensure you are using the legitimate CoinZoom platform, we encourage you to always access our services through the official CoinZoom website or mobile app.

    If you need further assistance or guidance on how to protect yourself from scams, please do not hesitate to contact us.

  • Initial Complaint

    Date:03/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** care very poor!Tweeted them about 2 days ago about why my Coinzoom AN & RN for deposit is not showing rather it's saying "temporary not available". They chose to ignore yet tweeting couples hours in-between.Funny enough, I am expecting a direct deposit into my coinzoom account with that same information which was suppose to have reflected yesterday 03/01/2024 but till now hasn't reflected and yet no reasonable response from them.Very very bad for a platform

    Business Response

    Date: 03/11/2024

    **** contacted CoinZoom Support via email on 3/4/2024 at 5:40pm stating that her direct deposit for $400 was not showing in her account. ********************** Support responded on 3/5/2024 at 7:06am and again at 10:00am letting her know that the funds are available in her account. In addition, we let **** know that the best way to contact CoinZoom is direct through email at ***********************************

    Customer Answer

    Date: 03/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app is a phishing app collecting personal information. First a scammer contacts you pretending to be your friend. The scammer asks you to download the app they like, in this case the CoinZoomPro. They ask you to complete the verification process. When you do, the app simply rejects your data! You provided to them your governmental ID shots, your picture etc, and they reject it and ask to contact the customer service for assistance. The phone, when you finally find it in BBB database, doesn’t answer!

    Business Response

    Date: 04/18/2023

    Hi ****. CoinZoom is a fully functional cryptocurrency exchange operating out of the United States. I'm sorry to hear that your application was rejected, and I do see that we had correspondence with you on the 14th of April, 2023. Your application was initially rejected based on the security protocols that we maintain for the protection of all of our customers. While CoinZoom does not offer phone support, we do have a number of other ways you can reach us as outlined here: ***********************************************************************************************************

    If you would like to connect, my direct line is ###-###-#### and I'd be happy to speak with you regarding your application.  - Jordan M**** / CoinZoom

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19th I invested in Coinzoom to buy Bitcoins. I was trying to make transaction so I can send it to a love one. They said I have to wait almost month so any transactions. There’s no where that they warn that they hold your money for almost a month. So I got in contact with a customer service representative. They told me I can’t get my money back until the time is up. So I filed a dispute with bank (PNC) to get my money back. CoinZoom won’t answer or respond bac to any attempt my bank has made to get my refund. They blocked my account. Again I got in contact with another rep to try to resolve this matter, they told me I can’t get my money back until the dispute is cleared. My bank said it can take up to 6 months for the dispute to be settled and I might still not get my money back.

    Business Response

    Date: 10/30/2023

    We’re sorry to hear that you have experienced difficulty in this matter. We can confirm the card deposit you made on 1/18/2023 for $500.00 was placed on hold and was not eligible for withdraw for 21 days. All deposits made to CoinZoom are subject to standard hold times, which are clearly disclosed to all users prior to being able to make a deposit. As stated in the CoinZoom mobile and web apps, “… Deposits are available same-day for trading, but will not be available for withdrawals or ZoomMe transfers for 21 days.” You can also view a full comparison of deposit hold times and fees on our help center here: ************************************************************************************************

     

    Because the deposit you initiated was then charged back by you, your account was subsequently suspended as this is a violation of our terms of use stated on the CoinZoom website and which all users agree to upon account creation (**********************************************). The chargeback process can take up to 70 days, and is not within our ability to control. Unfortunately, the actions you took to dispute the initial deposit caused significant additional delays. However, CoinZoom has recently sent you an email providing instructions on how to withdraw the funds from your CoinZoom account. We ask that you continue to work with our Support team and let us know if you have any questions. Simply email us at ******************** if you have any additional questions. We’re happy to help!

CoinZoom, Inc. is NOT a BBB Accredited Business.

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