Business Profile
Assistive Telecommunications Equipment
CaptionCall, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.57/5 stars
Average of 14 Customer Reviews
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Review fromOtisha B
Date: 01/15/2025
5 starsOtisha B
Date: 01/15/2025
I believe that the service is doing just fine. Its been one day, but Im glad I got it for my daughter to help her better understand whats being communicated to her via telephone. Our representative was beautifully professional, and Gave answers to all questions and concerns. I hope ******* Call remains with us!CaptionCall, LLC
Date: 01/16/2025
Thank you for the positive feedback about your recent interaction with CaptionCall. We appreciate the time youve taken to let us know about your good experience. We love to hear that our employees are striving to provide the red-carpet service that we hope to provide to all CaptionCall users. All positive feedback is passed along to the proper management team, so our employees receive recognition for their good work. Should you have any other experience you wish to report to us, or if you ever need any assistance with your CaptionCall device in the future, you can reach us by calling our Customer Support team at ************** or sending an email to [email protected], we appreciate your positive feedback and thank you for taking the time to let us know about your experience.Review fromRaquel R
Date: 11/08/2024
1 starIt is NOT safe for their techs to come into your house! The tech I had flirted and winked told me how cute I was, and wanted a hug before leaving! I left a scathing complaint with the company who amazingly, didn't have any record of me. This phone has been around forever now, get it from another company.Review fromJ stephen B
Date: 05/22/2024
1 starJ stephen B
Date: 05/22/2024
Company tells you you have an appointment to set up the caption phone and they dont show up and they dont tell the truth ! Are they taking advantage of the government for money ! The person on the phone would not give me the complaint number!! **** like older people are being taken advantage of !!!CaptionCall, LLC
Date: 05/31/2024
Hello,Thank you for the feedback about your experience with CaptionCall. We apologize for your frustration and any inconvenience these incidents may have caused you.We take all feedback regarding our service seriously. We examine all complaints and take the necessary action to correct the issue, whether that be working with Captioning Agents, Trainers, or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve our services and meet our goal to provide the highest quality captioning in the industry.Please call our Customer Support team at ************** to report this issue so they can locate your account and ensure the matter is resolved. Customer Support can also be reached via email at [email protected], we appreciate you taking the time to provide us with this feedback and apologize for any inconvenience it may have caused.Review fromsasha k
Date: 05/15/2024
1 starsasha k
Date: 05/15/2024
This place is stealing money from the government. It used to be that when someone wanted their phone calls captioned, they had to click a button to start the captioning service, but then They changed their phones so that all phones calls automatically use the captioning service, so most of the time the captioning service is completely pointless. They did this because they get more federal funding the more captioning they do. Me and my co-workers could easily tell that our service was completely pointless most of the time. Terrible companyCaptionCall, LLC
Date: 05/22/2024
Hello,Thank you for your feedback about your CaptionCall experience. We apologize for any confusion that arose due to your lack of understanding on the matter. The feature you are referring to can only be turned on by the customer registered to use the *************************************************** strives for functional equivalency. As stated in our CaptionCall Phone User Guides, captions help reinforce what youre hearing on the phone and keep you from missing details. Depending on the registered customers preferences and needs, the ********************** phone can be set up to turn on captions manually with each call as necessary, or to have captioning appear automatically with each call. We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. Again, we appreciate your feedback and apologize for the frustration you experienced.Review fromDaniel A
Date: 10/27/2023
1 starDaniel A
Date: 10/27/2023
Bunch of losers got sued and unjustly fired everybody. Its all over the internet. I was one of the employees that was let go with no warning. They tried to spin it all over to cover it up, and it was so pathetic. **************** Garbage leadership. Stay awayCaptionCall, LLC
Date: 10/30/2023
Hello, Were sorry you had a bad experience working for CaptionCall as a Captioning Assistant. Please reach out to ***************************** if you wish to speak to someone regarding your experience.Review fromMalka N
Date: 08/24/2023
1 starMalka N
Date: 08/24/2023
My mother who is hard of hearing got this phone a few years ago. It worked more often, but usually the transcription is pretty bad. Sometimes its very bad. Sometimes there is transcription. When I called headquarters, they would say "its your internet". Plug and unplug. We do that, and recently there is NO service at all. I don't know why the government funds this company. It should not. I will be changing out service. My hearing company has another vendor that they are promoting (no longer Caption Call). I will try them out. Maybe they will be better.CaptionCall, LLC
Date: 08/25/2023
Hello,Thank you for your feedback about your CaptionCall experience. We are sorry to hear about your frustration, and thank you for choosing CaptionCall as your service provider. If you need assistance returning your CaptionCall phone, please reach out to our Customer Support team at **************. You can also reach us via email at ***********************************Review fromStephen S
Date: 06/21/2023
1 starStephen S
Date: 06/21/2023
Horrible the ****************** should not subsidies this company. First phone installed didn't work 5 minutes after the installer left. Called the installer he can come back the next day and replaced the phone. The second phone worked for a few hours then started acting up not working properly. Then the phone started to shut off by itself and I had to unplug it and plug it in again to get to work. This went on for several days. Now this time it shut itself off for good. I unplugged and put the plug back in. It won't turn on now. How come the government pays a company that has faulty equipment and they still get the money from our goverment. I am going to write to my Senator and Congress man to report how this company does business.CaptionCall, LLC
Date: 08/25/2023
Hello,Thank you for your feedback about your CaptionCall experience. We are sorry to hear about your frustration, and thank you for choosing CaptionCall as your service provider. We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. Again, we appreciate your feedback and apologize for the frustration you experienced.Review fromMartha N
Date: 06/02/2023
1 starMartha N
Date: 06/02/2023
I have had so much trouble with Captioncall. It is not usurer friendly at all and I like to fix things myself without someone coming out but that does not happen now. I will probably go to an other company or so on.CaptionCall, LLC
Date: 06/05/2023
Hello, Thank you for your feedback about your CaptionCall experience. We are sorry to hear about your frustration, and thank you for choosing CaptionCall as your service provider. We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. We do our very best to look into technical issues and to follow up with the Agents who need improvement, which is why ask that if you should encounter additional issues or calls that do not meet your expectation, please report them to us by calling our Customer Support team at (877) 557-2227 or sending an email to [email protected]. If you should ever need assistance returning your CaptionCall phone, please reach out to our Customer Support team at (877) 557-2227. You can also reach us via email at [email protected]. Again, we appreciate your feedback and apologize for the frustration you experienced.Review fromVernese G
Date: 04/06/2023
1 starVernese G
Date: 04/06/2023
I have a CaptionCall phone. And I have had numerous problems with the service provider and the phone. I have contacted them on several occasions regarding the issues I have and is still experiencing with the phone and also with the staff that is suppose to translate my calls. I am told to unplug the phone etc etc. Have tried this on numerous occasions and I'm still having the same issues. I have servere hearing lost and I am so disappointed with CaptionCall and how customer service staff and technical staff have addressed my concerns. I am now in the process of contacting the *** to see if there is another hearing company that can help me and give me a better solution to caption calls.CaptionCall, LLC
Date: 04/07/2023
Hello,Thank you for the feedback about your CaptionCall experience. We apologize for your frustration and any inconvenience it may have caused you.We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. We do our very best to look into technical issues and to follow up with the Agents who need improvement, which is why ask that if you should encounter additional calls that do not meet your expectation, please report them to us by calling our Customer Support team at ************** or sending an email to ************************************* you need assistance returning your CaptionCall phone, please reach out to our Customer Support team at **************. You can also reach us via email at [email protected], we appreciate your feedback and apologize for the frustration you experienced.CaptionCall, LLC
Date: 04/07/2023
Hello,Thank you for the feedback about your CaptionCall experience. We apologize for your frustration and any inconvenience it may have caused you.We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. We do our very best to look into technical issues and to follow up with the Agents who need improvement, which is why ask that if you should encounter additional calls that do not meet your expectation, please report them to us by calling our Customer Support team at ************** or sending an email to ************************************* you need assistance returning your CaptionCall phone, please reach out to our Customer Support team at **************. You can also reach us via email at [email protected], we appreciate your feedback and apologize for the frustration you experienced.Review fromRebecca M
Date: 03/10/2023
1 starRebecca M
Date: 03/10/2023
If I could get below a 5 star I would. This service is horrible and the federal government should not subsidize such as pitiful service. I'm sure the typists think it is a big joke, but when I'm miles away from my 95 year old mother and trying to communicate with her it is not funny to me!!!!!CaptionCall, LLC
Date: 03/13/2023
Hello,Thank you for the feedback about your CaptionCall experience. We apologize for your frustration and any inconvenience it may have caused you.We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. We do our very best to look into technical issues and to follow up with the Agents who need improvement. Please contact out Customer Support team at ************** or send an email to ********************************** for assistance in troubleshooting the issues you have been experiencing, and to report future incidents of unsatisfactory calls. Again, we appreciate your feedback and apologize for the frustration you experienced.
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