Reviews

Review Details

• Review fromAnthony R

  Date: 03/24/2025

  1 star

  Anthony R

  Date: 03/24/2025

  I placed an order on 02/24/25. The order was confirmed and the money withdrawn from my account. 4 days later without any explanation or warning they canceled my order and refunded my money. When I contacted them asking for a response, ***** said oh well sorry and blamed it on my bank. Sorry ***** it had nothing to do with my bank, it was you and for some reason dont want to give me answer.
  

  My Patriot Supply

  Date: 03/26/2025

  Hello *******, We are reaching out today about your recent experience with your order S73337163, placed on 2/24/2025. We did try to reach you by phone to speak about this issue and left a voicemail. We sincerely apologize for the inconvenience this has caused you.We understand how frustrating it can be to have an order canceled unexpectedly, and we appreciate you bringing this matter to our attention. Our team aims to deliver 5 star, exceptional customer service and regret that we fallen short in this *********** is important to us to provide you with a satisfactory explanation and ensure that your future experiences with us meet your expectations. Declines can happen for various reasons, often unrelated to your actions. Common issues include communication errors with your bank or transactions being flagged for verification. We have reported this matter to our ************************* for further ************* the meantime, we recommend the following steps:1. Verify Payment Details: Please ensure that all credit card information is correct, including expiration dates and billing address.2. Contact ********** Sometimes, banks place holds on unusual transactions for your security. A quick call to your card issuer might clear this up instantly.3. Alternative Payment Options: If the issue persists, feel free to try an alternate payment method such as ****** or a different card, which can often bypass any holds.4. Use Another Browser: Sometimes, switching to a different browser can resolve technical issues.We hope this resolves your concerns and look forward to helping you in the future. Please do not hesitate to reach out if we can be of further assistance.Thank you for your patience and understanding,

• Review fromMitch G

  Date: 12/07/2024

  5 stars

  Mitch G

  Date: 12/07/2024

  Great company, great products, fair pricing. I have shopped here for numerous items and they are as described and promised. **************** is great too. Very friendly and accommodating. Highly recommended for your survival or camping use.
  

  My Patriot Supply

  Date: 12/09/2024

  Good morning, Mr. ******* and thank you for taking the time to share your feedback with us! We strive to provide exceptional products coupled with a 5-star experience with every customer interaction and are pleased that we met that **** with you.We truly appreciate and value you as a customer and look forward to being of service to you in the future. Wishing you and yours a Merry Christmas and the happiest of holidays from your friends at My Patriot Supply.

• Review fromRoxanne H

  Date: 11/11/2024

  1 star

  Roxanne H

  Date: 11/11/2024

  I ordered a box of ration bars for $298.00 from My Patriot Supply. They were received within days, however, the ration bars were not as advertised. They were dry, tasted like sawdust and were inedible. I asked for a refund and all they offered was that I return the items and PAY for shipping or a $60.00 in-store credit. This is the worst product I have ever received and the worst "product guarantee" promise ever. ******* H
  

  My Patriot Supply

  Date: 11/13/2024

  Good morning, Miss ******,First and foremost, we want to extend our sincerest gratitude for bringing your recent experience to our attention. We genuinely appreciate your willingness to share your thoughts, as this allows us the opportunity to directly address any concerns you may have. We are troubled to learn that there may have been an issue with your purchase, as it is always our policy to ensure complete satisfaction by replacing any damaged or defective items promptly. Upon reviewing your case, we did find the order in question and spoke with you by phone on 11/12/2024.We are pleased to have come to an agreeable resolution--a full refund for the item that you were unhappy with--and have had the opportunity to make it right. We are even more delighted that you stated that we made you happy, as we strive for 5-Star interactions with every customer.Your feedback is invaluable to us and plays a significant part in our continuous efforts to enhance our services, so thank you again for allowing us the opportunity to be of service and make it right. Have a wonderful day and with kind regards,Your Friends at My Patriot Supply

• Review fromTammy G

  Date: 10/22/2024

  1 star

  Tammy G

  Date: 10/22/2024

  I purchased a small container of vegetable seeds for $39.95 and I end up getting 2 big boxes 1 with 3 bottles in each that costed $148.38 each so I got charged right at $300 for seeds I didn't order later I I got the one I did order. I sent messages and was told sorry and would give 20% off for me to keep them I could only return 1 and it would cost more in *** fees to return. I emailed back that was an error on there end and I was disappointed ordering even the one now. I feel like me and others have been scammed. I requested my money back. I went to *** on 10/19/24 and paid $45 per box to send them back and each box costed $148.38 I will probably not see a ***** but I will warn people not to order from here now.
  

  My Patriot Supply

  Date: 10/23/2024

  Hello, *****, and I hope you are having a great day. First and foremost, we want to extend our sincerest gratitude for bringing your recent experience to our attention. We genuinely appreciate your willingness to share your thoughts, as this allows us the opportunity to directly address any concerns you may have. We are troubled to learn that there may have been an issue with your purchase, as it is always our policy to ensure complete satisfaction and provide a 5-Star experience. Upon researching, I do see that you placed an order on 09/14/2024. We received an email overnight on 9/16/2024 stating that you saw multiple charges and that you only intended to get one order. On 9/17/2024, our representative explained via email that you had placed 3 separate orders and provided the charges as well as the tracking numbers available for each order; he then offered options for resolution, one being a 30% refund, while keeping the products received. An alternate option was to return the items you did not want, and simply call us to provide the return tracking number. (The return address, as well our telephone number, was provided in the email for your convenience.) When we did not hear from you, we followed up with an email on 09/21/2024 to let you know we were still awaiting your response, but we sadly did not hear back from you. We once again attempted to reach you today on 10/23/2024 by phone and email but were unsuccessful in connecting with you; we did leave a voicemail on the telephone number associated with your account though.Please rest assured that we are committed to turning your experience around and ensuring that you feel confident in our dedication to quality and service excellence. Please take a moment to give us a call or send us an email so we can make it right. Your feedback is invaluable to us and plays a significant part in our continuous efforts to enhance our services, so again, thank you for giving us the opportunity to be of service to you.

• Review fromWilliam L

  Date: 10/09/2024

  1 star

  William L

  Date: 10/09/2024

  We just went through hurricane ****** and we were without electricity for 6 days so we decided to use our emergency food from My Patriot Supply. We tried the following items. The Franklin ****** was good although my wife found that the portion to water ratio was too strong, my experience was the portion was correct. The second item we tried was the Macaroni and Cheese. We found that the serving was too large for two people and the preparing instructions for a survival situation was too complicated as water on a camp fire would have to be boiled and then the product added to 4 1/2 cups of water and then boiled for another 20 minutes. The end result was overcooked macaroni and water downed cheese sauce. The taste was not appetizing at all and again the portion amount for wasted as it was for more like 6 people. The third item we tried was the Strawberry flavored Cream of Wheat. We learned our ****** on following the directions by adding too much water so we cut the water in half. If did cook up correct but the after taste was awful. It was difficult to eat as it had a very bad aftertaste. The taste was not of strawberries nor of Cream of Wheat.Portion size of these products should be reviewed and changed because especially the Cream of Wheat, to waste that much food because it was not edible. This could have been something in a dire situation that could be portioned out and eaten later cold, but because of the taste you would only eat it if you were *********** concern is that we have quite a bit of this product and are very disappointed in the taste and portion size and taste. We did not expect these products to taste this bad and now are concerned about the amount of food we have that we will never eat.If you had the option we would return all of this to My Patriot Supply and order for another company because our desire is to have emergency food on hand for such a situation and this was very disappointing.
  

  My Patriot Supply

  Date: 10/10/2024

  Hello Mr. ********* are pleased to hear that you and your loved ones made it through the hurricane safely. We sincerely apologize for the issues you encountered with the survival food you purchased. We understand that personal taste preferences vary, and we regret that the product did not meet your expectations.We have noted that you bought the Emergency 4-Week Kit, and we are truly sorry for the disappointment it has caused. Considering the challenging circumstances you are currently facing, we would like to offer you a full refund. We kindly request that you consider donating the unopened portion of the products, as they may be useful to others in similar ************* make amends, we would also like to offer you an in-store credit of $50 so that you can explore some of our other products that may be more to your liking. We understand that you may have a lot on your plate right now, so please note that this credit will never expire and can be used at your convenience on our website.We genuinely hope that you will accept our sincere apologies for your disappointing experience, and we hope to have the opportunity to regain your trust and exceed your expectations in the future.Thank you, and with kindest regards.

• Review fromDan B

  Date: 08/31/2024

  5 stars

  Dan B

  Date: 08/31/2024

  I have spent an inordinate amount of time and energy researching, ordering, and receiving products from various companies in the survival food arena, to include My Patriot Supply/Ready Hour Products, I can attest, with absolute validation, that every product received from My Patriot Supply has met or exceeded my expectations and has exceeded competitors across a gamut of issues. **************** has been the very best among all companies. Most importantly, every single product I have received has been without flaw. Every #** can/other has arrived with extensive bubble wrap and other measures to prevent denting or other damage during shipment, unlike their competitors, where sometimes every can has arrived damaged. Most of the competitors are responsive to replace, but this is an inconvenience that I have avoided with My Patriot Supply. After ************ the past month, **0% of my orders from My Patriot Supply (actually quite a bit of product) has arrive intact and very well packaged. While there are some items that I want that are not always available through My Patriot Supply, they are my first go-to company for most everything I need. You guys are the best out there, by far!*** *******
  

  My Patriot Supply

  Date: 09/01/2024

  Hello, ***, and thank you for your wonderful feedback! You made our day! We love our customers, and providing them with a ****** experience on every purchase and interaction is our absolute goal. We are thrilled that you feel we hit that standard.Thank you for providing us with the opportunity to be of service to you, and we look forward to speaking with you again soon.Have a safe and happy Labor Day!

• Review fromDon & Joy M

  Date: 08/17/2024

  5 stars

  Don & Joy M

  Date: 08/17/2024

  I appreciate you being an **************** & helping fellow Americans. Today will be my second time ordering & I am a happy lady!Blessings to you all,*** *.
  

  My Patriot Supply

  Date: 08/19/2024

  Hello, Mr. and Mrs. McCloud, Thank you for your very kind words and for sharing your feedback. I am so happy to hear of your great experiences with us! We are proud to be an American company, and we strive to empower our customers to be prepared for any situation, while providing an excellent customer experience with every interaction. We are honored that you have selected us as your preparedness advisor. You--our customers--are truly the best part of our day:) We look forward to being of service to you again soon. Thank you, and have a blessed day!

• Review fromRobert B

  Date: 07/27/2024

  1 star

  Robert B

  Date: 07/27/2024

  They sent my product to the wrong address. I called and the person I spoke to was extremely uncaring and unhelpful. Someone, more pleasant sent a message later, but did not follow through. The **** indicates the item was returned, yet they have charged my credit card. This is a shameless scam and I am very disappointed. I am a veteran and got fooled by their name. If they are that desperate for money, this is not the best way to do it. Shameful
  

  My Patriot Supply

  Date: 07/28/2024

  Hello, please see the following response provided to ****************:First and foremost, we want to extend our sincerest gratitude for bringing your recent experience to our attention. We genuinely appreciate your willingness to share your thoughts, as this allows us the opportunity to directly address any concerns you may have.We are sincerely sorry for the issues you experienced with your recent order. We want every experience with us to be a five-star experience, and we are very sorry we fell short in your case.We have thoroughly investigated your order and can confirm that we have processed a full refund to your original payment method for the missing shipment. We understand how frustrating it must have been to deal with this situation, and we apologize for any inconvenience it caused.We love and respect our great Military and value their heroic service to our Country. As an additional gesture of goodwill, we have also issued a $25 store credit towards your future purchases.We appreciate your patience and understanding as we worked to resolve this matter. As a token of our commitment to improving our service, we will ensure that such issues do not happen in the future.Thank you for bringing this to our attention, and thank you for your service.With kindest regards and thanks,
  

  My Patriot Supply

  Date: 07/29/2024

  Hello,I wanted to add that after deep diving ******************** issue, we discovered that he erroneously entered an incorrect **** address on the order. The city and zip code did not align, per ****, and the items he ordered were returned to sender (our company).We offered to reship the items to the customer's correct address or refund the item. **************** opted for a refund and we happily obliged, providing him with a refund on 7/26/2024. We also offered ****************, out of courtesy and respect for his military service, a $25 credit for him to enjoy as he wishes.We do hope that this satisfactorily satisfies our valued customer.

• Review fromWilliam B

  Date: 06/22/2024

  1 star

  William B

  Date: 06/22/2024

  Like some have already said, this company is a sham. To return an item will cost me $500. No one should by from these folks. I have orderd and recieved incomplete items, not resolution. ******, who I suspect does not exist, replies, but, not after challenged. They sell stuff that does not work.
  

  My Patriot Supply

  Date: 06/24/2024

  Hello *******,Thank you for reaching out. We sincerely appreciate you bringing your recent experience to our attention. Your willingness to share your thoughts allows us to address any concerns directly and improve our services.We deeply regret to learn that there may have been an issue with your purchase. Ensuring complete satisfaction by promptly replacing any damaged or defective items is always our policy. Upon reviewing your case, we identified an account associated with the provided name, zip code, and noted orders from 2024. However, it appears that no formal complaint was registered in our system, and for this, we apologize.Your feedback is invaluable in our continuous efforts to enhance our services. We have a robust process for logging and addressing customer issues, and your input helps us make constant improvements.To resolve this matter, we would like to send you a return packet for each of your ***************** Units at no charge. Additionally, we would like to offer you a $100 store credit as a gesture of goodwill for the inconvenience, in the form of a code that can be used towards a future purchase.Please rest assured that we are committed to turning your experience around and demonstrating our dedication to quality and service excellence.We eagerly await your response and thank you once again for your time and valuable feedback.Sincerely,************ **************** Team Lead ********************** ************

• Review fromAustin L

  Date: 06/20/2024

  1 star

  Austin L

  Date: 06/20/2024

  Sent me opened / damaged items. Wont send me replacements. Spoken to them on more than 5 occasions. Avoid this company.
  

  My Patriot Supply

  Date: 06/24/2024

  Hi ******!Thank you for speaking with me this afternoon.First and foremost, we want to extend our sincerest gratitude for bringing your recent experience to our attention. We genuinely appreciate your willingness to share your thoughts, as this allows us the opportunity to directly address any concerns you may have.We are troubled to learn that there was an issue with your purchase, as it is always our policy to ensure complete satisfaction by replacing any damaged or defective items promptly.Upon reviewing your case, we did come across an oversight in the replacement and have corrected that today. You will be receiving the order which ******** discussed with you yesterday, including the Honey Powder and Pancake mix in one shipment, Order# S73053530, tracking: 1ZY776450397044140. Also, today we have created an order for the Beef Dices and another Veggie Case pack to replace the steak and potatoes you reported to us that were damaged, Order# S73054633. Keep an eye on your inbox for the shipping confirmation email. It has all the tracking information and a link, which is where you can see the travel progress and an expected date of arrival.In addition to replacing your emergency survival food, we have also emailed you an in store credit of $50. It will never expire and can be used for anything on our site. Thank you so much for your patience and understanding while we correct this for you.We believe in making constant strides toward improvement. Your feedback is invaluable to us and plays a significant part in our continuous efforts to enhance our services.We thank you once again for your time and valuable feedback. Please rest assured that we are committed to turning your experience around and ensuring that you feel confident in our dedication to quality and service excellence.Please do not hesitate to reach back out if you need anything further, we are happy to help!Thank you for being the best part of our My Patriot Supply family!I hope you have wonderful weekend, Stay Safe!My Patriot Supply Preparedness Advisor,****** Always Available 24/7/365 1-866-229-0927 *********************************** Chat-**************Instagram