Business ProfileforEC Company

The work done on our Kohler Generator was professional and solved our problem in the hour the service man was here. Here is the problem we encountered: Prior to setting the appointment, we filled our our credit card information on a form they supplied. Here were their rates: "Our hourly rates are $195.00 per hour and $2.00 per mile portal to portal." We saw that as mileage from ************** to ********, ****, one way, about $108.00 (definition of 'portal to portal'.) We planned on about an hour on the job for the Tech, which it was, about $195.00. We figured parts might cost something, so we estimated the cost out of pocket would be about $400.00 to $500.00 dollars. The bill arrived, paid by our credit card for $778.99. I called the company and they said that was 3 (three) hours labor ($585.00 for 'labor' alone), which includes his travel time down and back to the shop. There were also two surcharges totaling $42.00, of which was not mentioned at all in that one line price quote.I called our contact person in the company and explained that their price quote sentence was extremely misleading. It should read (if this is how they are to conduct their business): On the job site labor: $195.00/hour. Travel time-round trip: $195.00/hour. Mileage-one way: $2.00/mile. Surcharges (for shop charges and surcharges): $20 or $22.00 per category. Tax is not included in this.That contact person agreed to credit us back $148.00 (1/2 hour labor and the two surcharges taken off). We accepted. Personally, I think more should have been credited, like another $100.00. Charging a rate for the Tech to travel in the vehicle is justified, but perhaps at half rate of on-the- job-site service. This should be better presented so that customers know exactly what may be expected.