Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was seen in the ER at Mountain West Medical Center on 5/23/2023. Since then, I have been trying to get EPIC physician billing to submit this claim to my insurance PEHP. I have called them on multiple occasions to verify my insurance. They sent my claim to collections, claiming they received a denial from PEHP because my insurance was not effective for that date of service. My insurance effective date is 11/1/2020. I have spoken with PEHP, and they have zero records of this claim being submitted. In January 2025, I spoke with them and again verified my insurance. They said they would appeal the decision with PEHP. I told them my insurance informed me that the company cannot ask me to pay at this point because they only have one year to file the claim correctly. EPIC said they would appeal. Today, 2/26/2025, I received a denial from Select Health. They are not the correct insurance. I called today and was told two different things. First, I was told that they billed PEHP and got a denial. Then, after I pointed out again that this denial I got was from Select Health. The person then said we never heard back from PEHP and then sent it to Select Health. All the while, this is sent to collections, and they refuse to call the collection agent like they said they would put a hold while they attempt to submit this to insurance. You cannot speak to a supervisor or anyone in charge. They have yet to submit the claim to my insurance. I was forced to make a payment of $202.95 to the collection agency. I would like them to adjust my bill, accept that payment, and declare my bill as paid in full. I should have to pay anything for their incompetence.

  Business Response

  Date: 03/04/2025

  I have spoken to collections and the hospital. They have agreed to accept your payment and adjust the rest. 

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a bill from this provider and am now in collections with an interest charge. Collection states company billed one in June of 2024. Never reached out again. Have no recollection of receiving this. Always pay my bills on time.

  Business Response

  Date: 02/21/2025

  Can you please confirm your first name, address and hospital seen. I am not finding a ****** ****** but did find a similar name and need to confirm.  

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  and am including the information they requested
  Sincerely
  
  ****** ******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed by Emergency Physicians Integrated Care, LLC with a bill that has no way to make a payment. The addresses (all three on the bill) are just P.O. Box addresses, two in ******* and one in ************. The phone number is to a foreign country and they do not answer questions. The email link for payment does not connect to a server. I reported this as fraud but feel nothing will be done. On the bill, it does not even have the full name of the company, it is listed as EM PHYS INTEGRATED CARE (EPIC). The current bill I have is from services I received in November of 2024. I was billed by the same fraudulent company in 2023, was unable to verify or pay the bill then as well. I was sued by a collection agency owned by the lawyer who represented the collection agency and they somehow got a judgement against me without me even being able to have my say in court. So now I have to pay legal fees on top of a fake bill. I will be reaching out to ************* Debt for help with legal action against this company and suggest that anyone else that has received a bill from this company do the same.

  Business Response

  Date: 01/30/2025

  We are emergency physician who work in the ** at *****************************, *****************, and other **s. R1 is our billing company and I show you spoke to them on 1.21.25 regarding the 11.13.24 date and informed them you are waiting for insurance. R1 also said they would look into the website issue you were having. Please re call billing as soon as you have the insurance info. 
  
  Regarding 4.10.23. I show you spoke to billing on 5.3.23 about the self pay discount but never paid so was sent to collections on 2.10.24. You will have to work with collections on this. 

• Initial Complaint

  Date:12/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was taken to the hospital for emergency surgery. After that she had moved in with me. We have paid all of her bills. We have gone a whole year and half without any medical bills. Then I receive a text message from collections stating that there was an over due bill. Why in a year and half did we not get a paper bill??? Text messages get sent to spam if they are not in my contact list. This is a **** failure in the companies billing procedure. I never received a final notice since I go through all her mail. How can this company still be in business? I am not paying 1600 to a company I have never heard of, and I will not pay *** until I understand why this company waits years to bill a patient.

  Business Response

  Date: 01/02/2025

  Can I please get your Mothers name, the hospital and date she was seen. I can then look into the billing. 

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife got sent to collections for a bill we never received. We were billed for an incident that happened on January 3rd ****************************************************************************************************** this businesses name. I had to call a total of 4 different numbers to even figure out what we were being billed for.

  Business Response

  Date: 11/20/2024

  Hello,
  
  The address we received from the hospital was incorrect (3100 Vs 4100) resulting in return mail.
  
  Thank you for contacting us so quickly after collections. I was able to cancel collections, update your address with billing and resend a new statement.
  
  Please let me know if you need anything else. 

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **** EMERG PHYS INTEGRAT. I do not have contract anything signed with or contract to any collection agency to collect or report to collection agency. they did not provide me original contract as requested.

  Business Response

  Date: 10/21/2024

  I need to confirm the patient before I send the signed contract. What was the hospital name and DOB? and/ Or Date of service? 

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  

   

  Required info I have is only **** **** /dob ********** 

   

  I have not signed any contract to any agency. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about Emergency Physicians Integrated Care (EPIC) because of the way that they handled my bills. In October of 2021, I went to the ** and ended up getting billed by this company but I had no idea about these charges. I ended up getting a call from *** saying that they had an unpaid bill in my name to EPIC. After a long phone call with them, they told me that they couldn't give me any information about where this bill came from besides the fact that is was this company. I tried to call multiple numbers associated with this company and each one came up with nothing. I finally contacted my insurance company and they said they also could not find a singular bill from **** in my account. I ended up getting on the phone with my insurance agent and collector from *** and all the collector could tell us is that they tried to bill my insurance (*****) but it was denied and sent back because of an incorrect policy number. My insurance agent said that it should have been an easy fix, and **** should have fixed it right away and sent the new bill back to my insurance, but they never did. *** sent ONE statement, to the incorrect address and I have proof that I wasn't living there at the time. They even admitted that it's sent in discreet packaging so the receiver probably just thought it was junk mail and threw it away. I was never notified of this bill, and neither was my insurance. I have not been able to get in contact with anyone verifying any of this, and it has been an absolute joke.

  Business Response

  Date: 10/14/2024

  Unfortunately the only way we would get an update policy numbers is from the patient calling billing to update. I do show billing text many statements to the phone number you have listed. They also sent one paper statement before collections in 2022 to a ****** address we received from the hospital. I do show you called billing this month to updated your policy number, a new claim had been sent and I will watch the account to see how the insurance process. 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect information submitted to my ins *** I did not realize that and authorized recurring payment from credit card thinking the bill would be submitted to me monthly for approval. After receiving notice of incorrect information on the account I corrected it via billing website and requested a resubmission. That was evidently done since I now show payment from my insurance company. I have requested a refund of overpayment and a stop to recurring payments. Instead they have now turned over to ***** collection agency. My request for refund and stop charging my credit card was mailed to EMS PHYS on 9/18/2024 with a copy of the payment from my insurance provider.

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is claiming to be a debt collector for medical services, but they will not provide any details of the service when requested to prove that it's a valid bill. If you google them, it's filled with bad reviews (157); people questioning if they are scammers & that they will not provide proof of charges. I had a written letter, but threw it away after looking at reviews and determining that this must be a scam operation

  Business Response

  Date: 09/24/2024

  I show you went to Mountain View Hospital on 2-1-24.
  Aetna processed around 3.26.24 and we sent many text statements, to the phone number your provider, starting 3.29.24.
  With no response to the text a paper statement was sent to the address you provided on 5.31.24 but again with no response this was sent to collections on 8.24.24.
  I do see collections asked billing for a statement and this was sent to collections on 9.20.24, so a statement will be coming to you again shortly.
  If you need medical records you will have to go to the hospital 

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22328292, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Amanda Alvares

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the call for a collection agency saying that they are called MLC. I then told them “I don’t know of any debt or business that is called “epic emergency physician integrated.”” They tell me I owe them a certain amount of money and they’re a collection agency. I asked them why I’ve never received a bill. I don’t know that business. I don’t have any information that confirms what they’re saying is true. I get home an hour later and have a “bill” in my mailbox without any dates on it, though it seems like the bill they claimed over the phone. I called the company “epic emergency physician integrated” to try to get more information and I was placed on hold for a long period of time until it was finally answered . The person that answered didn’t actually introduce themselves, but you could hear that they were pretending to mumble their introduction, then proceeded to put me on “hold” without actually putting me on hold. They just didn’t say anything. I asked if they weren’t going to help me if they could please transfer me to a supervisor or another agent so I can get this issue resolved and they would not. I asked several times for this to happen after hearing them being on the phone making noise in the background but they refused continuing to pretend there wasn’t anyone there waiting for me to give up and hang up. I let them know that I would be contacting the Better Business Bureau to find out what exactly is happening, who they are and again they did not care. I am still trying to figure out if this is a legitimate bill from legitimate companies. I’m simply trying to find out whether this business is legitimate or not and if it’s going to actually impact my credit.

  Business Response

  Date: 09/04/2024

  I do show you went to Davis Hospital on 1/13/24. Cigna left a co-ins of $30.11. We texted statements (with an option to opt out)  and mailed a final notice on 5/17/24, to the address and phone number you listed. With no response, this was sent to Mountain Land Collections.