Complaints
This profile includes complaints for Arivo Acceptance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my car loan company. I am single mom raising my children. I am working with this company to make my next payment. They continue to try to take money out of my bank account without any consent. They just try to take it out whever they want. I have a new **** ****** She is very rude and demanding. My other reps were not like this. This is not how you try to work with clients. By law, you are supposed to get "consent" to charge y debit card/ put a charge through my bank account. She did not do that, so she is violating the law. I have been communicating with her currently and because she did not like what I said, I assume, she did not respond to any of my communication. Instead, she just tried to go through my bank account. This is not okay and against my rights as a current client. I want another representative who has some respect and does business practice by the law. This is not acceptable business behavior.
Business Response
Date: 07/20/2022
************ agreed to the following payment disclosure via text message on 7/8/22. "***********************, by providing your card information you are authorizing Arivo to create a single-entry charge to your Card Ending: XXXX in the amount of $511.42. This charge will be applied to your card on or after 07/17/2022. Do you authorize Arivo to proceed with this charge?" To which ************ replied "Yes" via text message that same day. Our payment disclosure specifies "This charge will be applied on or after" the agreed upon payment date. Per Arivo policy, debit/credit card payments that decline are resubmitted one additional time. **************** payment on 7/17 declined and declined again when it was re-processed. Arivo does not process customer payments without consent to our disclosure. Per **************** request, we will re-assign her account to a different representative.
Customer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They repossessed my vehicle that had A LOT of personal belongings in it. Ive reached out to them for several days now with absolutely no response on how to get my items back. They are loose belongings, not permanent modifications. Some of these items include my breast pump, clothes, shoes, jewelry, etc.Business Response
Date: 06/07/2022
****************,
We regret any inconvenience you have experienced relating to retrieving your personal belongings from your vehicle. We are unable to pull a record of your account with the information you have provided. Please contact us at ************ between the hours of 9 am - 6 pm MDT Monday through Friday so we can further assist you in this matter.
Thank you
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