Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Action on 3/22/2025 to unclog a bathroom sink. Man came out and first said it would be $900 paid in advance. I questioned why so high. He said he had to do a whole house inspection on electrical, heat and plumbing. I said I only wanted the sink unplugged. He said it that cost because they used expensive tools. Finally he said he would drop the $200 membership fee. I didn’t want to join a club, just unplug the sink. I gave him $700 he required. He took off the PVC piping under the sink attached a line to my water and “blew” out the drain, fixing the problem. He didn’t know how to put the pipes back so another man came and put it together. The problem was fixed except he didn’t know how to put the stopper in so he left it aside and I put it in. Then they wanted to camera my system. I said no, all I wanted was the sink unplugged which they did. Since I have seen so many advertisements from plumbers to unplug any drain for less than $100. I’m a widower, an 83 year old vet. Money is hard to come by. I feel I got taken in for an unreasonable charge that I could have had done much less. I did text a comment to the customer and they said someone would get back to me soon. I have heard nothing from anyone to give me an explanation. The company name shown on my credit card was CONNECTIONZPLUMBING. I don’t know if this was a scam and not the company I called. $900 before they knew what they needed to do including a membership. I do not recommend them to anyone for that price.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16th 2025, Action Plumbing came to my rental property to evaluate a backed up drain in the basement. Technician accessed the mainline needed to be cleared, and offered a high pressure jetting of the line for $1100. He told me they offer a 1 year warranty on their service as a big incentive to go with that particular service, opposed to a normal cable rooting that costs $500 with no warranty. They jetted the line, but left before completing the job. They left my tenant without access to bathroom for two more days before returning. They scoped the pipe, and I was unhappy that the pipe was not clear...toilet paper clumps were visible. They argued with me, and then did another jetting that was only the front half of pipe. 4 days later the pipe backed up again, and they refused to honor their 1 year warranty they sold me. I had to pay another company $800 more dollars to come clear the pipe, and they found that the original jetting did not clear the entire pipe.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2024 I contacted this company for some work on our furnace that wasn't working properly -- they had installed the furnace in October of 2022. The worker replaced two small parts and charged us $1,378.57 for the work. I later contacted the manufacturer (******************) and they told me the furnace was still under warrantee and the work should have been done with no charge. When I finally contacted one of the managers of the company, he told me that was standard maintenance work, just like changing the oil in your car, and that they would not refund the money to me! I told them what the ********************** employee told me and he didn't care. Basically, he told me in no uncertain terms "tough on you!"

  Business Response

  Date: 01/27/2025

  Hello, We have reacieved the customers response and appreciate their patience. I have forwarded the matter to our HVAC owner, ****, For further review. We apologize for the delay in addressing this issue and for any inconvenince caused. **** will need to review the warranty details to determine the apporopriate steps to complete the refund process. We are committed to resolving this matter as quickly as possible. Thank you to the BBB for your assistance in facilitating this process. Best regards ACTION Plumbing, Heating, Air and Electric 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved and Unprofessional Service for a Senior Customer Since August 28, 2024, my 72-year-old mother has faced ongoing issues with Action Plumbing and Heating. Despite paying $20,000 for incomplete work—contrary to their contract, which states payment is due only upon completion—their service has been destructive and unprofessional. The salesperson misrepresented the scope of work, providing a quote for an entire home instead of the single bathroom in a garage, despite our repeated clarifications. Key Issues: 1. Incomplete and Damaging Work - Drilled through the foundation into a marble shower, removed wall and insulation, and left the shower unusable and foul-smelling. - Property damage includes a pole sticking out of the ground, hydraulic fluid stains, destroyed landscaping, and a twice-dug-up septic tank. 2. Unprofessionalism and Poor Communication - Workers arrived unannounced and without clear plans. - Promised cleanup of hydraulic fluid stains on the property never occurred. - Repeated attempts to contact Rick, Mike, Austin, Thor, Lynda, and April have gone unanswered. 3. Disregard for a Senior Customer My mother was dismissed, lied to, and treated disrespectfully. My brother and I have witnessed her being ignored despite her clarity and patience. A Call for Accountability Action Plumbing and Heating must address their incomplete work, property damage, and unprofessional behavior immediately. My mother, and other customers, deserve far better. We have documented these issues and hope they take action to resolve them and prevent such treatment in the future.

  Business Response

  Date: 12/04/2024

  Hello, 

  We would like to address Ms. *******'s concerns, however we are unable to find a record of work with the customer details provided. What is the address of the location where work was done? Ms.******* can also contact us directly at ###-###-#### so we may further assist. 

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric

   

  Customer Answer

  Date: 12/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: If the individual read my message they would see that I submitted this based upon the treatment of my mother, ***** *******. They are aware of who I and my mother are, they have the address of the residence and phone number for her as well as myself. I have called Action and my mother has called and text Action employees more times than necessary. They are fully aware of this situation and this is another one of their attempts to not take accountability for their lack of communication and integrity as a business.

  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 12/05/2024

  Subject: Response to Interaction with Action Plumbing and Heating
  To Whom It May Concern,
  I am writing in response to our recent interaction with Action Plumbing and Heating regarding our ongoing concerns about the work performed on our property. On 12/4/24, I spoke with Jake from Action Plumbing for approximately 14 minutes. Unfortunately, the conversation was unproductive and escalated due to Jake’s argumentative tone, dismissive attitude, and unprofessional behavior, which only heightened emotions and caused further frustration.
  During the call, Jake repeatedly insisted that:
  Action Plumbing has done nothing wrong.My mother’s signature on the contract indicated agreement to all terms and conditions.The job is considered complete despite our concerns.Any promises or guarantees should have been provided in writing, implying our concerns are invalid without such documentation.The issues and damages brought to their attention are not their responsibility.Jake also attempted to shift responsibility for property damages onto third parties, despite these third parties being hired and overseen by Action Plumbing.
  Further, Jake displayed unprofessional conduct, including:
  Suggesting that if my brother were a plumber or capable of plumbing work, he should have done the work himself.Making comments and demonstrating behavior that indicated a clear bias against women. He overtalked both my mother and me, refusing to engage respectfully, to the point where I had to hand the phone off to my brother so Jake could speak “to a man.” Despite this, Jake insulted both my mother and my brother during the call.The call was recorded, and we have video surveillance, photographs, text messages, and other documentation of our interactions with Action Plumbing to substantiate our concerns.
  We respectfully request:
  Acknowledgment of the issues we have raised.Accountability for damages caused by third parties contracted by Action Plumbing.A professional and constructive resolution to these ongoing issues.We appreciate the BBB’s assistance in addressing this matter and ensuring a fair and just resolution.
  Sincerely,
  *******

  **** * **** *

  Business Response

  Date: 12/12/2024

  Hello, we have recieved the customers response. Ms. ******* spoke in length with our manager Jake. We offered to disbatch additional technicians to reduce the length of the pole on the customers lawn. We also offered to come back in the spring to lay additional dirt and sod to replace the lawn that was removed for the dig. Ms ******* accepted this resolution and we have her scheduled on our disbatch board. At this time we consider the matter resolved and appreciate the BBB assistance. Thank you ACTION Plumbing Heating Air and Electric

  Customer Answer

  Date: 12/12/2024

  Complaint: ******** I am rejecting Action Plumbing’s response to my claim for the following reasons: Lack of Accountability and Written Commitments: Jake has refused to put his promises in writing, which raises serious concerns about Action Plumbing’s integrity. Additionally, it appears that several individuals at Action Plumbing are unaware of who “Jake” is, despite my direct conversations with him. While Jake assured me that I “had his word,” this verbal assurance has proven meaningless, as Action Plumbing has failed to take meaningful responsibility. Failure to Address Property Damage: Action Plumbing’s response fails to acknowledge the full extent of damages caused to my property by their machinery’s hydraulic fluid line breaking. These damages include: Stains on the brick of my home. Stains on windows, the roof, rain gutters, and my condenser. Harm to plants, shrubs, and surrounding landscaping. Potential damage to the condenser, as I cannot test it during this time of year. While I did agree to sod and dirt replacement in the spring, and the altering of the pipe, this solution does not address the broader scope of the damages caused by Action’s equipment and team. Additionally, Action makes no mention of the proposed solution to power wash my brick. This “solution” will likely cause discoloration that, as Jake admitted, would take years to blend with the existing brick color. Unacknowledged Internal Concerns: Another Action Plumbing employee recently visited my home to review the proposed replacement of the marble shower wall and discuss the mishandling of this job. This employee appeared to share my concerns and frustration with how the situation has been handled, further highlighting a lack of acknowledgment or accountability within Action Plumbing. Incomplete Review of Evidence: Jake claims to have reviewed notes and photos related to the damage, but I question the thoroughness of this review. I have extensive documentation, including photos and notes, which seem to have been overlooked or selectively addressed in Action Plumbing’s response. Until Action Plumbing provides a comprehensive resolution that fully addresses the extent of the damages and takes accountability for their mishandling of this job in writing, I cannot accept their response .

  Sincerely,

  ******* *******

  Business Response

  Date: 12/18/2024

  Hello, 
  We have received the customer's response and apologize for any confusion regarding Jake. We have several individuals named Jake within our company, which may have caused some misunderstanding. As previously stated, we have Ms. ******* scheduled for 04/08/2025 to address her concerns, including the hydraulic fluid. Ms. ******* can call us at ###-###-#### to confirm this appointment. Additionally, this BBB correspondence serves as written documentation of the agreed upon resolution.
  Thank you, 
  ACTION Plumbing Heating Air and Electric 
  
  
  

  Customer Answer

  Date: 12/19/2024

  Complaint: ********
  I am rejecting this response because:
  I am writing to follow up on the situation with Action regarding the issues with their work at my home and their response to the BBB complaint. I would like to address several critical points that remain unresolved and raise additional concerns:
  BBB Statement as a Deflection: The BBB statement submitted by Action appears to be a superficial attempt to pacify the situation rather than an actionable resolution. I anticipate that this will be used as yet another excuse by Action to delay taking responsibility for the issues they caused. Hydraulic Fluid Damage: The damage caused by hydraulic fluid to my property was not mentioned in their statement. This omission raises significant concerns about future accountability. When or if I can turn my system back on in April 2025, any damage, such as to my condenser, will likely result in further disputes about responsibility. Unprofessional Workmanship and Integrity: Action has caused more damage to my home and mental health than the cost of the original job—a job that was supposed to be for a single toilet in my garage, not my entire residence. My garage toilet was originally connected to a septic tank, while my home was connected to the sewer. The pump, which Action deemed necessary, was buried outside my home near the septic tank. Despite this, I continue to experience a loud grinding noise every time the toilet flushes, which is entirely unprofessional and unnecessary. The pipe sticking out of my backyard remains a hazard. This has not been addressed, and with winter weather conditions, it poses a serious risk of injury or damage. No one person from Action has contacted me about this, and I doubt they will given the upcoming holidays. Timeline and Broken Promises: William originally stated this job would take three weeks. If we account for the April 2025 completion date mentioned in their BBB statement, this job will have taken over 8 months—a gross misrepresentation of the initial timeline. Breach of Contract and Additional Charges: Action took full payment before the job was completed, which directly contradicts their own contract terms. Furthermore, there remains an unexplained annual charge that was never agreed upon or clarified. Recorded Conversations as Evidence: I and Action have recordings of our conversations with Jake and Dustin, which clearly outline what I agreed to. My agreement only included two items to be completed in April 2025, and this was solely due to weather-related concerns. The current frozen ground only validates my initial concerns about the timing and conditions for completing the work. In summary, Action’s handling of this situation is unacceptable. Their lack of professionalism, integrity, and accountability has caused significant distress to me personally and damage to my property. I urge Action to take accountability for their damages to my property and fulfill their obligations and commitments they made to me.

  Business Response

  Date: 12/23/2024

  Hello. 
  We have received the customer's response. As previously mentioned in our BBB responses and Ms. *******’s conversation with Jake, we have made arrangements to perform additional work to address her concerns as soon as weather permits. Additionally, her comments have been documented at a corporate level and will be addressed internally with our staff. While we understand the customer has had a negative experience, we are doing all that we can to rectify the matter and appreciate the BBB’s assistance. 
  
  Thank you,
  ACTION Plumbing Heating Air and Electric
  
  

  Customer Answer

  Date: 12/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: Photos are attached of the ground settling, the pipe still resides posing a danger, it snowed causing mud. As you can see from the photos attached, the ground is cracking and causing a hole due to Actions professional work becoming problematic. As mentioned I did agree to sod and dirt being handled in “April” due to the muddy mess that would have taken place due to this time of year, winter. Jake makes zero mention of the hydraulic fluid cleanup he promised. The pipe was promised to be rectified by Jake before Christmas 2024, that did not occur. I expect per this message I will receive a new contract from Action stating how they will rectify the damages done by their workers which will be considered an amendment to the original contract. Jake has mentioned multiple times that if it is not in writing they, meaning Action, made no such statements and have gone as far to say that they were merely providing “examples”.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pressured me into a contract without giving me all information. When their workers arrived to dig the trench it was not done to OSHA standards (8' deep 18" wide) when I tried to tell them that wasn't safe they called me and my wife liars and threatened to put a lein on our house for the $8000. They are licensed plumbers and are required by law to work safely. They knowingly put their workers at risk and by extension me as I would have been liable if anything would have happened on my property. They conveniently found a second problem that is going to cost $21K to fix and then got upset with me when I wanted to get other opinions. I'm left with an $8000 hole in my yard and no solution in sight. The offered to come finish the job, but I don't believe that they are going to do it correctly or according to safety standards.

  Business Response

  Date: 11/18/2024

  We have received the customers complaint and understand their frustration. Just to clarify on a couple things. Customer Called on 11/18/2024 to cancel their membership that they claimed they were not aware of paying and requested a refund for the past 2 years that they have been paying. Our customer service representative explained that we called in May of this year to offer services and that the fees are disclosed on their invoice at the time of service. We have also been calling the customer since 12/14/2022 offering A/C & Furnace tune *** and electrical inspections per the membership. Please let us know if you have any questions.

  Business Response

  Date: 11/25/2024

  
  Hello, 
  
  We have received the customer's complaint. On 10/18/2024 Mr. ****** received a camera inspection of his main line from our company. Our technician found a belly in the line and recommended a liner be installed. Mr. ****** was provided with an estimate and agreed to the work at the price quoted. We started work on 11/04/2024 by digging a trench to shoot the liner. Before we could finish the work on the trench, our customer service department received a call from Mr. ****** on 11/14/2024. The customer stated that he requested an **** inspection from the city and that he was not going to pay the full amount agreed to because that inspection had failed. We then arranged for our dig crew to go back to property to finish the trench on 11/19/2024, however Mr. ****** called our dispatch line that day stating he did not want anyone from our company coming back to finish the work until the price was adjusted. At this time, we are still willing to finish the liner installation so that it will pass re-inspection but the customer will need to contact us so we may schedule a crew to do so. 
  
  Thank you, 
  ACTION Plumbing, Heating, Air & Electric
  
  

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company to get service in November 2022. They gave me an outrageous quote of $5,000 with a small discount if I signed up for an annual membership. I did not end up using their service. Yet they continue to bill me $209.00 a year. I don't remember signing anything for a membership. I checked my emails for the last 2 years. The only thing they have sent me was that original quote. They have not sent me any letters in the mail, any emails, any receipts, or anything at all to let me know they have charged my card or they will charge my card. I found out from the *******************. I called the business and they told me its an auto-renew agreement. I told them I had no knowledge of this and they are supposed to give notice before it renews according to Utah Laws. They said the agreement (that I have never seen) is the notice. But the law clearly states an auto renew notice must be given clearly in writing before the agreement renews and before anything is charged. When I let them know this, they hung up on me. They will not send me any proof that I even signed anything.

  Business Response

  Date: 11/18/2024

  Hello, 
  
  We have received the customer's complaint. Ms. ********* purchased services from our company on 11/25/2022 for a Drain Cleaning of her main sewer line. At that time, our technician offered a Platinum Membership so the customer could save 10% for the service purchased. Ms. ********* accepted the membership and terms that were verbally explained to her, in addition to signing the invoice which disclosed the terms & conditions already discussed for both the service and Platinum Membership. Ms. ********* then paid for the renewal fee in 11/2023 without dispute. On 11/05/2024 our **************** Manager answered a call from Ms. ********** Ms. ********* was upset upon answering the call and demanded a refund. The **************** Manager explained the terms & conditions of the Platinum Membership and offered to cancel it. Ms. ********* then berated our manager by calling her ********** at which point the manager ended the call per our policies to safeguard our employees. The **************** Manager then canceled the membership and refunded the renewal fee. At this juncture, the matter has been resolved. 

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First they asked me $ *****, for upgrade breaker panel and outside meter box, so I called another company who offered to do the same job for $ 8000, so I cancelled Action Plumbing and hire the second company, anyways they showed up at 9.00 am with people ready to start the job, I told them remember that I cancelled the deal with you, but they say we will do the job for $ 7000, so I said ok, finally they did half of the job and left, when I called to complain one guy showed up telling he is the main manager and if I want the job to be complete I have to pay $ **************************************** I was alone at home, so scare about this man.

• Initial Complaint

  Date:10/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted an extremely high price for a plumbing job and questioned the high price. The plumber used high-pressure sales tactics and fear to coerce me into agreeing to the job when I mentioned getting other quotes. When I got another quote that was much lower and cancelled the job (within 15 minutes), the company then charged me $760 cancellation charge which they never told me about until I cancelled with them. All my interactions were over the phone.

  Business Response

  Date: 10/23/2024

  Hello,

  We have received the customers response and understand they are frustrated that they were charged a cancellation fee when they canceled shortly after our tech left their residence. Our cancellation policy is disclosed on the invoice, which has to be agreed to and signed prior to any work being started. Our cancellation states that any cancellation will result in a 25% fee of the quoted price. Because the customer signed the invoice effectively agreeing to the cancellation policy we are not in a position to offer a refund. The customer can call us directly at ************ if they have further questions.

  Thank you, 

  ACTION Plumbing, Heating, Air & Electric 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/8/2024-Action plumbing came out to unclog a pipe. We were later told our sewer line has shifted and was broken. We were told this is an emergent situation, and they will get their crew out the following day. We were told because of the severity of the issue, we shouldnt flush any TP or waste until it was fixed. After 4 days the crew located the pipe, it was not broken, but "bellied" . We paid half upfront, and the other half when we were told there were other bellies in the pipe which will cause issues and they reccomended a liner be placed in the pipe. Again, we agreed to the work. After MANY excuses, the work was finally finished on 7/25, however, they still have equipment here 5 days later. Turns out because the pipe was not actually broken our home owners will not cover it. We were lied to and misled about the condition and severity of the issues. We have paid over 17k for this service that did not need to be done, we have damages to our yard, car, sprinklers, sidewalks from the crew. We have false invoices where the plumber said the work was completed on the 19th. The false invoice is not what was electrically signed at the time Auth was given to do the work.

  Business Response

  Date: 08/09/2024

  We have received the customers concern and understand their frustration. **** the Underground Manager was able to talk to the customer and came to an agreement on $1000 off his bill and the customer was satisfied. For the sidewalk according to our Permits Coordinator she applied for the *** Permit on 8/1, to repair the sidewalk. She called the customer and informed him of this. The city just emailed this morning, 8/7 that it is ready to pay. She submitted the payment. We are waiting for them to issue it, so we can repair the sidewalk.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2018 Connectionz responded to our call. This is before *** bought out Action Plumbing and Air Conditioning. The responded to our need for a Water Softener and to re-route a bathroom shower line. *** also noticed that our furnace was shot and that the air conditioner was over 20 years old. He also found that we had a belly in our sewer pipe that was problematic. Total bill was north of $15K. We were happy to have heat. Spring of 2019, as weather heated up, we found that the ** did not work. No coolant in the system. No problem, They came back and fixed the leak. seemed to work until 10 months later when it didn't work anymore. Meantime, I needed a second ** unit in my house, and I called Action. I'm not sure why I figured that my experience would be much different. Now I have two systems that leak. Then they came out to do a complimentary electrical inspection and told me that they needed to install a second panel and a surge protector for my house for $5,000. That wasn't enough, I needed a new furnace because my old one was leaking Carbon Monoxide. $8000 later I was ready for another $2000 to spend on a plugged drain that was backing up to my washing machine. After tearing out my drywall and rerouting a fitting I was assured that all was well. A couple of loads of laundry later proved that not to be the case. My basement ceiling was ruined. to the tune of $1200 to replace it. Later, they came back and using a scope, they found the source of the problem. I still had to deal with the mess and they never did properly ****** the overflow drain. That brings me to my current problem. ****, one of their techs responded to my call to fix my ** (Which to date has never worked properly.) He informed me that it would be $700 to recharge my system and do a hard start. He suggested though that they take a look at the line form the outside fan to the condenser though as he suspected a link.Said that it would be $3500 to replace.Still no wo

  Business Response

  Date: 07/17/2024

  Hello, 

  
  We have received the customers complaint and understand they are requesting a refund for all work we have completed since 2018. On 07/12/2024 our HVAC manager ***** was dispatched to the customers residence and addressed both A/C units so they are cooling properly. In regards to the leaking washer, one of our plumbing technicians will be calling ******************** to schedule a follow up to diagnose that issue and determine where the leak is coming from.

  
  Thank you, 
  ACTION Plumbing, Heating, Air & Electric
  

  
  

  Customer Answer

  Date: 07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to be satisfactory to me.  Though my house is still crazy hot in the afternoons and my ecobee keeps sending me a notice that something is wrong. After spending so much money, I should be able to have a cool house. 
  
  Sincerely,
  
  *************************