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ComplaintsforMom's Kitchen
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 7/21/22 we had gone to Mom's Kitchen in Salt Lake City Utah. The service had been very poor as the waitress made you feel as though you were bothering them just being there or that you should feel guilty to being there. There was also huge lack of service in which we felt no tip should be given due to how terrible the service was. On 7/25/22 we noticed our credit card had been charged twice, one for the actual amount that was to be paid and another that appears to have a tip added to it without our permission. When we asked the bank to verify the charges we were told that they were indeed separate charges and asked if we had paid twice or if we paid for someone else in which we didn't. We are now having issues of disputing this error due to the double charge that this location has caused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.