Complaints

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  England Logistics has filed a non payment complaint against our company on a freight bill 08/30/24. They were paid 09/05/2024 via Direct deposit. To this date, they have not corrected and applied the payment and are falsely reporting a non payment against our company.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against England ******* Services Factoring. I have been a client of theirs for several weeks now and have experienced nothing but frustration and disappointment. One of the main reasons I decided to work with England ******* Services Factoring was because they claimed that I would receive my funds in less than 2 hours, as advertised on their website. However, it has been over 3 weeks and I have yet to receive any of my funds. This has had a significant impact on my trucking company financially. Furthermore, when I have tried to inquire about the status of my funds, I have been met with rude and dismissive customer employees. One employee even went as far as to tell me that I am just a small account and that they process millions of dollars a day, implying that my concerns are not important to them. I believe that England ******* Services Factoring engages in wrongful advertising and does not cater to the needs of their clients. I am deeply disappointed in the level of service I have received and can confidently say that they are the worst trucking/factoring company in the country. I am currently exploring legal action against England ******* Services Factoring and will be terminating my business relationship with them as soon as possible. I urge the Better Business Bureau to investigate this matter and hold England ******* Services Factoring accountable for their actions. Sincerely.

  Business response

  07/25/2024

  Due to an ongoing investigation, we are not able to provide a response to this complaint at this time.

  Customer response

  07/26/2024

   
  Complaint: 22017130
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  GreetingsMy name is ************************* I am owner of sp logistics service llcI was operating trucking businessmy reason is file complaint against England logistics llc factory service based in ***** start factory with them 04/21/2023 and I was unable to operate my business because of financial problemsI stopped operating trucks in November 2023and I reached to factory for give my release letter because I dont want to keep it any more..so they said I have to pay early termination fees if I quit before my contract over 04/21/2024so I wait till 04/21/2024 for not break contract until it expiresalso they have some funds in reserve account thats belong to my business .now they dont give me my release letter also they charging me $16,300 something for not to send them invoicesI told them I am not operating business.how I can send invoicesthey charged my reserve balance and they want from me more money to give my release ******* told them I have to start operating my business again but until they dont give me release letter I cant get clear my invoice in futureI dont want to keep any factory serviceits been more than 1 month it effective on my family too because I am not doing anythingplease help me out from this situationThank you

  Business response

  06/14/2024

  We have reviewed this client and his agreement.  The correspondence we had with the client from January 29, 2024 and May 17, ******************************** regard to England ******* Services (ECS) and the agreement in place with SP Logistics Service LLC.  While it is unfortunate that the client experienced a set back in his business, ECS simply enforced the agreement. 

  Customer response

  06/18/2024

  Greetings.i saw ECS reply about letter of release.i am coming back on issue again.i send ECS email on 01/29/2024 do not my contract because of I am not operating business anymore.My contract was ending on 04/21/2024.I reached back to ECS after contract date ending for give my reserve balance around $13k also release letter from them so I can do new startup.but they dont want to pay my refund which they are saying they charge me because of I break contract to not send them paperwork while I was not operating business.also they asking me more money to pay them for give me release letter.it doesnt make sense to hold anything from ECS because I was not operating.so I just want to know where I break contract? Why they charge me even I wait till contract end.what agreement saying  here if any business not operating and they still has to send invoice ? That is I am trying to understand and I asked ECS team.i am out of business since November 2023.how I send them invoice according to contract.i lost my all business now I was waiting to new startup and they bringing new things in that.I dont understand what things I done wrong from my end.i am already so much behind in my personal life and they not sending my release letter means they dont want me start my business.taking my $13k and also they want $3300 from me to give release letter.i just need to know what I break in contract.I mentioned already once I was dealing financial problems I didnt operate business.when I am not going to work how I will send paperwork to them ? I had not any money to run my trucks .I didnt see any contract which said to keep operating even you cant.how I can be blamed to break contract? I send them notice do not renew contract 85 days before my contract ending.

  
  

  Business response

  06/24/2024

  We have conducted another review of this client and his agreement. We found the correspondence with the client from January 29, 2024, and May 17, 2024, factual and correct regarding England ******* Services (ECS) and the agreement in place with SP Logistics Service LLC. While it is unfortunate that the client experienced a setback in his business, ECS simply enforced the agreement signed between the clients company and ECS. This was explained in communication during that timeframe. We have also provided the client with the balance to close the account and receive the letter of release.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Their factoring service sent invoice to the wrong email then proceeded to ruin my freight brokers credit.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  this 2 separate complaints. I ask England NOT to renew Contract in a timely manner . on 6/29/23 I provided ENgland with Written notice of CANCELATION and NON RENEWAL. same day David S******* acknoledge that, and instructed me and my new factoring to reach out on 8/4/23 to **************************** . and everything will completed. today on 8/4/23 we did what we was told to do, to send a Buyout letter, but ENGLAND but they did not supply us with required Buyout agreement, . ENGLAND BREACHED THE CONTRACT. I need ENGLAND to sign buyout agreement and send it to me ASAP, My business solely relies on a cash flow, England HOLDS MY MONEY, they not releasing any cash and they not giving me letter of release, Legally that not right. Problem2: My customer ****** Paid to england for 2 loads. load # ******* for $ 1499 and load # ******* for $ 1600. Those load was NEVER FACTORED, they refused to factor, but ENgland Accept cash from my Customer, and holding it. they not giving me my money.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  England Logistics Factoring department keeps sending invoices to the wrong company. They will then send the same invoice to us with the wrong information. Company name, invoice dates etc. These invoices do belong to us but refuse to update the information on their end. They except us to pay invoices that aren't labeled correctly. We have tried calling, emailing numerous times with no response back. When I try to get a manager involved, they don't let me speak to anybody.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing this email in regards of a follow up on the issue stated below. I have tried to reach out to you numerous times and have not received any call backs or resolutions on this issue. If we cannot resolve this, we will have to take further action as we arent getting any response from ECS. I am sending this email in regards of a discrepancy in book-keeping on England’s part. Numerous CAD invoices are being processed into the USD account as N/F and getting charged back on the CAD account. This is a major violation in our agreement. Please investigate this issue ASAP as this is heavily impacting us. I have attached both the USD and CAD reserve reports highlighting where the issue is presented. Please adjust all NF on USD account into the CAD account and do not deposit CAD cheques to USD account in the future. According to the agreement there is only a $1500 one-time reserve, but you are deducting an amount from every schedule into the reserve. Please investigate this issue ASAP as this is heavily impacting us. Thank You!

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  WE NEVER GOT PAID FOR A LOAD THAT WAS DONE.

• Initial Complaint

  02/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sign contract on March 14 2021 for 2 years factoring services. I didn't get factoring services I was promised. I wasn't able to get hold of my representative by phone for almost 1 year. I got tired and asked them to not to renew my contract and I'm switching my factoring as per contract I need to give 30 days notice before it ends. They said I have to pay $***** penalty for early termination and 3% of the remaining balance. I told them I'm not doing early termination but I'm asking you not to renew my contract and I'm going to another company. They said you can't do that without giving penalty. When I read contract it clearly says I need to give atleast 30 days notice and not more than 90 days but than i noticed they didn't put the date on contract from day one. I talked to representative about this issue after 2 hours conversation ****** my representative said that it's expiring on March 15 but I have to call exactly 30 days before it ends. He was lying because as per contract minimum 30 days notice is required and 90 days before I can notify them which I did. So now they want me to pay ***** and 3% because there is no date on contract. If there is no fate than it's not valid contract and they can't even force it because it says clearly I can give 30 days notice to cancel. My cash flow is messed up I paid all that money to them and I had to do *****************. They keep reserves when they said they will give me 100% of invoice. They also lied about fee and they charged me hidden fee and never showed them to me until unless I asked for that. It's all fraud and robbing small business. Please help me to get rid of this company. If anyone else can read run before you get trapped. Mc1062402 Haidar trucking corp ********** Hafiz

  Business response

  02/27/2023

  We have attempted to contact the client to discuss this complaint, but the client is not answering the calls. Calls roll to a voicemail that tells you to send a text message. We sent him an email to clarify his contract and our processes. We left it open for him to discuss with our leadership team further. We are currently awaiting a response.

• Initial Complaint

  02/11/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  England Logistic Factoring Company horrible Company.Ask me why? Bunch of lier Managers not answering phone,email response or text messages; They are violating the the contracts ,over charging.When contract renewal period they are promising a lot but all lie. I hope they are closing down soon.I personally sent email CEO England but still nothing.This company using their customers as a trash.Never ever sign the Contract with this Company .They IT applications is also old and useless. Please review google or BBB before you sign.Shame for England Logistics.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩