ComplaintsforGlobal Travel Network

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction was 06/28/2024 Purchase price: $50 Agreement: We sit through a 90 minute web video and will receive our choice of a vacation at a very discounted price! Additional promises made by rep of Global: every vacation is guaranteed in a condo! Flights can be chosen WHEN you want, etc. After reading the reviews online about this company, they do not meet these guarantees with their clients. I have requested our $50 deposit because we were mislead that day and fraud occurred. Consumer protection laws in ***** allow me to *** this company in small claims court if they do not contact me and refund me the deposit of $50.Please refund me the $50 deposit, that is all.

  

  Business response

  07/01/2024

  We were surprised to receive this complaint, especially since we had already communicated with **************** and agreed to refund his deposit. It's important to clarify that ****************' accusations of fraud were based on secondhand information rather than his personal experience.

  

  Business response

  07/03/2024

  I was surprised to receive this complaint when I opened my email on Monday morning as our marketing team was reaching out and agreeing to his deposit. He messaged our scheduling department on Saturday morning and as soon as that message was seen on Monday morning they promptly replied and reached out. 
  It's important to clarify that ****************' accusations of fraud were based on secondhand information rather than his personal experience.

  
  

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************************** and I went online to a 90 minute zoom presentation. With the understanding we were receiving a free vacation to *********** in *******, **. There was no purchase necessary and we chose not to buy. I texted the two phone numbers we were given on 3/26/2024 the date of presentation and did not receive any reply at all. We would like our vacation package as promised.

  

  Business response

  04/11/2024

  I have reached out to ****** as I could not locate their information in our system.  She agreed to forward the Zoom call info to me so I could verify the sales office that she met with.  We will follow up with her to ensure that she receives the promotion that was promised.

   

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up to at 3:15 PM on Tuesday, March 5, 2024. I was promised a gift of a **********, trip for two adults, and two children, including hotel and airfare and ****** tickets for all of the parties traveling. I was also told the only blackouts were on major holidays, which seems to have a lie as well . I was told that it would cost me out of pocket $300 including the 25 that I already paid . The representative from global travel networks organization didnt show up to the presentation until 3.26. They immediately canceled my group presentation when I pointed it out that they were late. They said they were going to give me they sent me a slip saying I could have the other gift that I didnt choose and didnt give me the option of the one that I did. I had to pay for a babysitter for my children for the timeframe that I was alotting for this presentation, (50$). I paid a $25 deposit on the timeslot. When I called the office to try and resolve the issue, they have not returned my call. I ran into the marketer that booked my appointment at another event. I explained my concerns he said he would address it. Still no response from the company. I would like the gift that was promised. And truly would like my time reimbursed as I allotted time for them that they did not utilize and that cost me money.

  

  Business response

  03/25/2024

  After reviewing the feedback provided and internal notes regarding your visit, it appears that there were misunderstandings and frustrations on both sides in trying to resolve the issues on the night in question. We regret that the initial attempts to address your concerns by providing you a one-on-one consultation were unsuccessful.

  Regarding the promotion, we take all claims of misrepresentation very seriously. All of our representatives undergo extensive training on accurately explaining all promotions. To ensure transparency, we record calls and send the terms of the promotion along with the confirmation email.

  I show that you requested a different promotion, a Time Out Vacation (8-day 7-night resort accommodation offer is for two adults 21 years of age or older and up to two children under age 18, during value season only. Limited peak travel times and larger units may be available for additional fees. (Refundable $200 Security Deposit Required). Visit ******************************* for more information.)Please respond to the email that was sent today confirming the promotion you wish to receive. 

  In regards to the deposit, our records indicate it was a $25 nonrefundable deposit. We have processed a refund for that amount. We understand the inconvenience this situation has caused you and apologize for any confusion or frustration it may have led to.

  
  If you have any further concerns or if there is anything else we can do to assist you, please feel free to reach out to us.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a call on 12/27 saying that we had won a trip for 4 to ********** (and they ended up included flights with a promotion). I do recall entering to win the contest through event nerdz so I thought there is a possibility it could be real but was very skeptical. They kept reassuring us that they are not a timeshare or a scam and that we do not need to buy anything. They simply want to promote their business and then we get a free trip. We were so excited. At this time they told us that they would even include the flights so long as we had our meeting within a certain frame of time to meet the promotion they had going before it ended. So a day or two later we did our meeting. My fiance even rearranged his schedule around to make it. It's a 90 minute meeting but we did find their services to be pretty cool and did feel that in the future we may want to try them out as it seems to be a good deal, but it just doesn't work for us right now. After the meeting, they connect you with one of their representatives to offer their services with a discount. We declined but let them know possibly in the future. We were told within 24 to 48 hours we should receive our email to fill out and then we should receive our package in the mail. I waited a couple days and never received an email. So then I messaged **** on 12/31 and let him know that we never got the email. He let me know that it is probably running slow due to the holidays but that he would reach out to someone. So I gave them some time and then I messaged again on 1/4/24 and let **** know that we still had not received an email, he responded saying that They are just getting back from the holidays and that he will reach out to somebody and let me know.. I gave him our names and waited to hear back.. still nothing so again on 1/23/24 I messaged **** again and let him know that we still have not received the email. He said that he would forward my information to *** and they would get back to me. It's 1/31/24 and I still have not heard anything. I just want to warn those who don't have time to sit through an hour and a half for something they don't plan to purchase that there is no trip in the end. Or at least there wasn't for us.

  

  Business response

  02/01/2024

  We have reached out to ****** and sent her the information needed for her to receive the promotion offered to her.  We will be following up to make sure she receives all of the information needed.

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company contacted me and my spouse and offered a trip to Sedona, AZ and told us that we won the free trip and just had to join a zoom meeting. When I wasn't able to join immediately they kicked my spouse out of the zoom call and told her she could not join unless I was there. This company should not be a BBB accredited company.

  

  Business response

  02/23/2024

  When we reached out to the *******'s, it was clearly explained to them on a recorded phone call that they both needed to be present for the full meeting top receive the offered promotion.

  When the meeting began, it became clear that Mr ******* had a work emergency so was unavailable for the scheduled appointment they were moved into the waiting room, and we immediately offered to schedule them for a new appointment.  They got frustrated that we would not allow Mrs ******* to attend the meeting alone. I am including screenshots of all text messages with them.  

  Customer response

  02/26/2024

  
  Complaint: ********
  
  I am rejecting this response because: The business practices are unacceptable and are false advertising by the company. The original post does not specify this process needs to be done. It clearly states that you only have to sign up. With no mentioning of a call or video call needed to receive the giveaway stated in the post. False advertisement is a highly unacceptable practice. The company needs to notify customers of these things in the description of the ad otherwise it is considered false advertisement. Which is a legal issue that can bring legal repercussion. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  REQUEST TO RESEND was Denied Hi there. My name is ***** and i attended the zoom meeting in exchange for a trip to ******. I had a conflict at my former residence and had to move suddenly due to a Domestic Violence situation. Because of my move to the Phoenix area i did not recieve my assigned packet and am writing to request GTN to resend my packet. Id love to scedule my trip now that i have relocated to a safe enviroment.My new address is: ***** Skies C/********* ********************************************************************* Thank you kindly,***** If it is "assigned" GTN should be able to tell that it has not yet been utilized. Furthermore they said it was mailed but i did not recieve anything and the company has not provided tracking of any kind.

  

  Business response

  01/25/2024

  We have gone ahead and cancelled the original certificate, and will have a replacement mailed to the new address provided. 

• Initial Complaint

  12/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We attended a travel presentation and they were to send us a ************* with airfare included to **********. The email never came. Called three times no response no answer to the phone. I want the *************

  

  Business response

  12/27/2023

  I just called ************************* to let him know I resent the form information to him, and to be on the lookout for an email from us.  He just needs to click on the link in the email to complete the form, and his promotion will be emailed to him. 

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was contacted by Global Travel Network on 10/25. On 10/26 at 7:00PM my husband and I attended via Zoom a 90 minute presentation ( that was 2.5 hours) for a 8 day 7 night all inclusive trip to include airfare. I was told I would receive the email within 2 weeks. The presentation was *great and enjoyable, however we have not received an email or phone call since 10/26/23. On 12/5, I reached out to ****** and was told, "I will have them resend the travel voucher today (12/5). please let me know if you do not received receive the voucher."AS of today 12/11/23, I have not received anything from Global Travel Network

  

  Business response

  12/13/2023

  It looks like the ****** email address was entered incorrectly in our system, so the message wasn't sent back in October to get the certificate mailed out.  We corrected the issue, and the form was resent to yesterday from *********************  Once we get that completed, the certificate for the promotion will be mailed to you via USPS. 

• Initial Complaint

  11/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I entered contest to win free vacation to ****** for two. They called me to say I won and then started talking about all you have to pay is taxes and attend this meeting, blah blah blah. I dont appreciate the false advertising. Free means without doing anything at all. Deceptive practices I frown upon when doing business.

  

  Business response

  01/05/2024

  We have followed up with *****, and worked this out.  She found the text and voicemail from November from ** reaching out to resolve this as well. 

  

  Business response

  01/05/2024

  The call the ****** received, was to verify her entry to the prize giveaway, and during the call she was informed that a sponsor of the promotion had an offer for her if she wanted. The offer included the same stay in ****** that she entered to win, if she attended a presentation. (See below for the exact wording)
  
  The drawing for the prize ****** entered has not happened yet, so she still has the potential to win the prize package. 
  
  Here is a portion of the dialogue and how it was explained: 
  Hi ************** am calling with the Rewards department and I wanted to verity the entry you submitted on ******** to win the Hawaiian Vacation Getaway I need to make sure al the information we have Is correct based on your submission. First I need to tell you that this call is being recorded for quality assurance and training.  
  
  Now I have the spelling of your first name as ******, and last name as ***** is this correct?
  
  Great ******, now we show you are single is that correct? 
  The entry form shows you are between the ages of 35 and 72? 
  You're currently employed and your annual household income this year will be greater than $40,000? 
  Your entry form also states that you are a US citizen and speak fluent English? 
  
  Excellent, now that we know all of your information is correct I am going to put it in the system for verification it only takes a second. While we're waiting, I want to Confirm your Zip code as: 
  
  Ow Wow this is awesome!
  
  Congratulations, based on your qualifications it looks like one of our sponsors wants to offer you the same say in ****** that you entered to win!!! 
  That trip will be good for 4 days and three nights in Oahu. All you are responsible for is the taxes and were giving you 18 months to use the trip so NO Rush! I need you to grab a pen , a sheet of paper so we can go over your getaway details so Let me know when you are ready. 
  

• Initial Complaint

  11/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was called by this company and they set up a time with me to do an hour and a half zoom meeting in exchange for a free vacation. I was 100% interested in hearing them out. They wanted my husband to participate. I explained his disability and they didnt care. I asked for this to go to their management and someone to call me back. I never received a call back and never got the email to attend the meeting. I also never received any email with any of their contact information which I was also promised. They were not understanding of my husbands inability to understand a meeting and did not care about his disability. I think the person on the call and their manager wanted to hide this from the company so they did not take it further up. I want it reviewed by someone higher in the company as I dont think a large company would not many an accommodation for someones disability.

  

  Business response

  12/13/2023

  Our marketing director has been reaching out to resolve this issue, however has not had success reaching *******************.  We desire to resolve this if she can return our calls and or texts we are happy to find a solution that works for her situation.

  Customer response

  12/13/2023

   
  Complaint: 20891814
  
  I am rejecting this response because:
  I received a voicemail and called back and left my phone number and email address and then never heard back. I received a call from another employee today who was calling me based off of being in the automated system not responding to this specific complaint. He said he will have someone reach out to me. He said it might initially be by text. I still havent heard anything new so I dont know why this issue is being marked as resolved as though its waiting on me. I called back and am waiting on them. 
  Sincerely,
  
  *******************

  

  Business response

  01/05/2024

  We have followed up with *****, and worked this out.  She found the text and voicemail from November from ** reaching out to resolve this as well. 
  

  Customer response

  01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I am awaiting a certificate that they are mailing. Then will close this out. Thank you. 
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩