Reviews

Review Details

• Review fromTravis W

  Date: 05/10/2024

  5 stars
  As a service manager, having great communication with a warranty company is key to keeping customers happy and on the road with their vehicles, working autto with has been an amazing experience and could be happier.

• Review fromAnthony J

  Date: 05/09/2024

  5 stars
  Fantastic warranty. Finally a warranty that covers what they say they will!

• Review fromChris D

  Date: 05/08/2024

  5 stars
  These guys were easy to work with and they approved my claim quickly. Very refreshing. **************** was responsive and the turnaround was smooth.

• Review fromTravis P

  Date: 04/29/2024

  5 stars
  Over the weekend, my daughter's car experienced a breakdown. I reached out to Autto, and they promptly arranged for the car to be towed to a nearby shop near her destination. Not only did they facilitate the tow, but they also collaborated with the repair shop to expedite the fixing process. Consequently, she had her car restored to a working condition the very next day. I am incredibly grateful for Autto; their assistance alleviated my anxiety as I was en route to help her before making the call. Following the conversation, I could turn around and head back home with reassurance.

• Review fromMarissa C

  Date: 04/29/2024

  5 stars
  I am absolutely thrilled with Autto's exceptional service! My ****** had a faulty wheel bearing, and Autto covered nearly 100% of the repair costs, except for the diagnostics. Their warranty exceeded my expectations, and it was truly the best investment I could have made. Thank you, Autto, for your outstanding support! I was very worried about all the bad stories you hear about warranties but I couldnt have imagine how far beyond Autto went for me! Thank you again!

• Review fromScott S

  Date: 09/26/2023

  5 stars
  Best extended warranty experience!! Having worked in the warranty industry for an engine distributor for more than 2 decades I was hesitant to purchase one when buying a used truck. Due to the expense of these new vehicles I decided to do just that and am very glad I did!! The manner with which Autto's representatives worked with the shop and communicated with me was nothing short of exemplary. I knew what the coverage covered up front so there were not surprises. When I picked up my vehicle I was very happy the shop had already received payment from Autto for the covered portion of repairs. I could not be more satisfied with my first experience with Autto. Thank you!!

• Review fromBill A

  Date: 08/18/2023

  1 star
  Probably the worst company I have ever dealt with, I am pretty sure this company is a scam. I was sold on GAP as a way to PAY OFF A CAR IN FULL IF IN AN ACCIDENT. Well the car was totaled in end of May of 2023 I got them all the documents by mid june I was told 2-3 weeks for processing. Well I called June 27th and said that it was approved and expect payment in 2-3 weeks. Well I called mid July and they said it was still being processed, gave another week and another week and another week and so forth, until I called on the **** and they said it was sent out the 10th and to give it a week, well on **** the bank still hasnt received anything, and now I was told they would be taking my deductible as well. I paid 1k for GAP and they are paying only 900 and it has taken months and still not paid off and they wont reissue a check for another 3 weeks???? DO NOT USE THIS COMPANY, IF A DEALER USES THEM TELL THEM NOOOOO!!!

• Review fromDavid D

  Date: 08/12/2023

  1 star
  Was told by the dealership that I can cancel the warranty at any time. Its been 2 months since I put the request to cancel warranty and 4 phone calls. Was initially told it would take ***** days for the money to be returned. 2 months and they claim its still in process. About now, I doubt Ill ever have my money returned.

• Review fromColt c

  Date: 06/13/2023

  1 star
  *********************. They CLAIM to pay out most claims. Took my truck into get my passenger taillight wiring harness replaced. They will pay a whopping $57 of a $350 bill. Just about scam company like *************************.

• Review fromJames H

  Date: 05/25/2023

  1 star

  James H

  Date: 05/25/2023

  These guys are an absolute scam.I wish I read these other comments and 1 starts before I bought it. They drag their feet and hope you forget to call back or follow up. Its like they are on commission of parts they DONT fix. Paid **** for a warrenty. Car fan belt and cooling system goes out, I take it to a shop of my choosing, and because they dont believe its broken (even though we sent video proof and I wouldnt just take it to a shop after breaking down apperently). They dont trust me or the shops video proof so therefor wont cover anything. Not a *****. I have called them every day, and never received a call back to inform me whats going on. Only when I call days later they say they need to go to another shop. they said they cover up to 115 a hour in shop labor and I agreed to pay the difference and now they wont. They are also calling the shop liars even though no where in the contract doesnt it say I cannot go there for repairs. Complete scam and waste of money.
  

  Autto, LLC

  Date: 08/04/2023

  Hi *****, we are sad to hear that you feel like you were scammed, but the video you claimed showed proof actually showed no proof of any problems. We could have denied the claim then and there, but we instead offered to tow your vehicle at no expense to you to an alternate shop for a second opinion. The shop you took your vehicle to initially is notorious for fraudulent and over-priced repairs, and they are flagged in our system as such. This typically results in a longer time for claim processing, as our underwriters are required to thoroughly check every aspect of the claim. We informed you of this when you initially called us and you said where you had taken it to, and we offered a free tow right then to move the vehicle to a more trustworthy shop. You also claim we drag our feet, however after looking over the timelines it was the shop that was dragging their feet in that they were slow to respond to our questions and took days to produce any video of the issues. You also ended up approving the shop to move forward with the repairs without approval from us, which it states on the top of the first page of your contract in bold not to do. The shop has done enough warranty claims over the years to know this would be an issue but didn't bring it to your attention. In the end, your frustration with us is never something we want, and we try to point people to different shops to avoid this exact situation. We hope to change your perception of us as we continue to service your vehicle.