Business Profile

Barbecue

Traeger Pellet Grills, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barbecue.

Complaints

This profile includes complaints for Traeger Pellet Grills, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

93 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a warranty claim and replaced every part on the grill. They still claim the need to send more part prior to replacing the grill. This is false advertisement as I bought the grill woth the warranty so that I would not have to deal with these issues. The grill should be replaced of it is faulty and the client has made attempts totaling more that 2 months of their time to fix it. As a women when I spoke the their representatives they were literally laughing at me.
Business Response
Date: 03/14/2025
Ms. ****** -
We truly appreciate you bringing your experience to our attention. While reviewing your interaction with the team, we noticed the team has processed through a replacement grill for you in order to ensure you have a fully functioning product.
Again, thank you for letting us know your experience, we hope you have a great weekend.
Traeger Team
Customer Answer
Date: 03/14/2025

Complaint: 23063728

I am rejecting this response because:
I have spent months of my time dealing with this issue to be laughed at by their client services team.

Sincerely,

******* ******
Business Response
Date: 03/18/2025
******* -
We apologize for the experience you had, and again thank you for letting us know. Your interactions have been reviewed by the corporate team and ensured that it is actioned appropriately.
We hope you have a great Tuesday, please let us know if there is anything we can assist with.
Traeger Team
Customer Answer
Date: 03/19/2025

Complaint: 23063728

I am rejecting this response because:
I feel I am entitled to some sort of monetary compensation for my time and efforts.

Sincerely,

******* ******
Business Response
Date: 03/20/2025
Lindsay -
Although our warranty is a self service warranty and we do not promise any sort of compensation, I do see the team was able to provide you with a $100 gift card and it was processed on 03/18/2025 as a one time exception.
We hope you have a great week.
Traeger Team
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been trying to get my grill fixed for 4 months now. I'm not sure if I got a lemon or what but the controller board has been changed twice now, the knob once, and i'm still having temperature swings. So much so that so many pellets came out that temperature just kept rising while I was cooking. This caused my food to burn and the food actually caught on fire. Customer service just keeps trying to "troubleshoot" but nothing has actually corrected it. The most recent call got disconnected and the agent never called me back. They don't stand behind their products. This is very disheartening on a grill that was over $1000. I no longer want to use this grill as i'm afraid of it catching fire again. Thats a lot of money down the drain as I have to toss this thing out. I'd like Traeger to take ownership and replace this with a different model as clearly this one isn't cutting it.
Business Response
Date: 03/10/2025
Hi ***** -
Thank you for bringing this to our attention. Our team is currently reviewing your interactions and will follow up with you tomorrow via a phone call to discuss how we can best assist you.
Have a great Monday.
Traeger Team
Customer Answer
Date: 03/12/2025

Complaint: ********

I am rejecting this response because:
The person calling to assist doesn’t leave a direct number unfortunately and has me contact general support. Then I’m told we need to restart all the troubleshooting steps which I’ve done numerous times since opening my case back in December. It’s an endless loop they never gets anything solved. For such an expensive grill you’d think they’d solve problems fast. It’s time for y’all to replace this grill.
Sincerely,

***** ********
Customer Answer
Date: 03/21/2025

Complaint: ********

I am rejecting this response because:

Traeger has no respect for their customers or their time. They have no idea what’s wrong with the grill and they keep having me swap out parts. Every time they say It’ll work after that. I’ve now changed knobs, two controllers, and now I’m having to change the hopper and more. Every time I have to change parts this is time out of my day and the issue still happens. I can’t trust this grill to not catch fire so I can’t walk away from it. Which is the point of a Traeger is to set the temp and let it cook without having to hover over it. The agent they had me talk to on the phone had no idea on my case and had to keep putting me on hold. We did another video chat with the grill that served no purpose aside from proving that it wasn’t a grease fire. Which I already told them. I was previously told the hopper was working just fine. Now they want me to spend my time swapping it out. They don’t know what’s wrong with the thing and instead of just replacing it or forget it, give me my money back and I’ll throw the thing away, they said we’ll keep wasting your time swapping parts out while we pray you’ll give up and stop trying to get it fixed.

***** ********
Business Response
Date: 03/24/2025
Ms. ******** -
The part we have processed for you is essentially a grill replacement without the frame of the grill, you will have brand new internals that should provide you with a fully functioning product. If that is not the case, please reach out to us at 1-800-TRAEGER and we will ensure we get you taken care of.
Have a great Monday.
Traeger Team
Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Date of purchase 1/17/25 2. $4817.10 3. This is a purchase of a Timberline XL pellet grill. The grill has never worked. It has never been used and will not even power on. When we called in, we were told it needed new wiring to the control box. My husband has a bad back and cannot do this repair. Traeger needs to make this right and send us a grill that works for the price we paid. It's a defective grill. We were sent a bunch of wires. We are not electricians or work on electronic components and do not know how to rewire a top of the line Traeger grill and shouldn't have to since it's brand new, hasn't even been fired up and is defective.
Business Response
Date: 02/25/2025
Hi ***** -
Our team would be happy to ensure you have a working grill. I attempted to give you a call, but was unable to reach you. I did send an email with a link where you can schedule a call to review your concern.
We look forward to assisting you. Have a great Tuesday.
Traeger Team
Customer Answer
Date: 03/03/2025

Complaint: ********

I am rejecting this response because:
I have not received an email with a link to talk to you.

Sincerely,

***** *****
Business Response
Date: 03/04/2025
*****,
We apologize that you did not receive that link. After reviewing your account, I see you were able to call in to the team and receive a grill replacement, as well as we sent a request to have your current grill picked up.
If you need anything else, give the team a call at 1-800-TRAEGER and we would be more than happy to assist.
Have a great Tuesday.
Traeger Team
Customer Answer
Date: 03/05/2025

Complaint: ********

I am rejecting this response because: Although I did connect with your customer service team after being on hold for an hour, we have not received the replacement grill yet. I also have not received an email regarding the pick up of the existing grill. I don't consider this case closed until everything is resolved.

Sincerely,

***** *****
Business Response
Date: 03/07/2025
***** -
Thank you for letting us know. We see your replacement should get to you today, as well as have requested that we get the original grill picked up as quickly as possible.
Let us know if you need anything else. Have a great weekend.
Traeger Team
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 weeks ago I purchased a Treagor Pro 34 Grill new.Upon using the grill in the smoke mode it seems to cook briskets on the edges into rock hard rawhide.I checked the paperwork I had on the grill had no manual but after getting a manual from Treagor it fails to explain the smoke mode on the temp control ******** now seems that they are telling people that this smoke mode on the temp panel is for starting the grill not a cook mode.The manual after spending $700 on the grill should have operating instructions After spending $200 on briskets each one was destroyed in the grill due to this smoke mode and now any temp mode causes the temp to vary on its own during use going from ****** degrees, it appears to be a defective temp control panel.After contacting Treagor several times they tell you you dont have a smoke mode on your grill, Im looking right at it and tried using it, Treagor insisted on the fact that its normal and a different one stated its due to seasoning etc After today, I did another run on the grill just testing and trying to confirm the problem, the temp shot up to over 475 degrees on the 180 setting showing that the control panel is defective and Traeger still refuses to replace this $50 part after I have spent $700 on this ******** appears that Treagor is refusing to warranty their defective item they sold
Business Response
Date: 01/21/2025
Mr. ****** -
Thank you for the feedback regarding your experience. Our team is happy to ensure you have a working grill - per the last phone call you had with our corporate team, we advised that if the controller was indeed faulty we would be happy to replace it after troubleshooting, and have it to you before the end of the week. You were also offered a resolution in the form of a full refund to ensure that you have a product you enjoy, which you declined to both.
If there is anything our team can do to better assist you and ensure you have a fully functioning grill, feel free to reach out at 1-800-TRAEGER or chat in with the team for assistance.
Have a great rest of your week.
The Traeger Team
Customer Answer
Date: 01/24/2025

Complaint: 22830397

I am rejecting this response because:
Its obvious that Traeger is making up excuses.
I keep recorded records of every contract with Traeger recording of all phone calls and printed online contacts etc.
I have been through this troubleshooting via camera contact while they see the troubleshooting as they walk me through it such as with the yelp setting at 180 shot up to over 400 etc
I can not stand outside pointing a cell phone camera at the grill while they troubleshoot in the cold, we have done this 2 times and as a 100% disabled vet the cold is a problem for me
I have not asked for a refund what I asked them for was to replace the part, that I will have to install or
Refund the price or
Replace the grill
I thought or would think Traeger would send the part and I have offered to return the defective part, but all I get is excuses and them making up lies etc

Sincerely,

******* ******
Business Response
Date: 01/27/2025
Mr. ****** -

The team is more than happy to ship you any parts needed to repair the grill, or if needed a full grill replacement, but we do need to confirm the grill is indeed failing before shipment. We know your time is valuable and want to prevent you taking apart the grill and replacing a part that is not failing and essentially will give you the same cook results.

Our team is happy to ensure you have a working grill, please check in with us at 1-800-TRAEGER or chat in for help.

Enjoy your weekend
Customer Answer
Date: 01/27/2025

Complaint: 22830397

I am rejecting this response because:
This has been a total waste of my time, after talking with my Attorney and having my Attorney look at this replies on here from Traeger we have decided to proceed with court actions
I had to order the needed parts from ****** and after replacing the parts Traeger refused to replace under the warranty I have the grill working now and the defective parts are now being used as evidence against Traeger as proof they refused to honor the warranty on a new grill
Traeger now owes me the replacement parts cost and labor

Sincerely,

******* ******
Business Response
Date: 01/27/2025
Mr. ****** -
Per our warranty which can be found here, *******************************************************, we do not cover labor charges. Traeger has offered on multiple occasions to ship any parts needed under warranty, which would mean there is no cost applied to you.
If there is anything else we can do to assist you, please give the team a call or chat in. Have a great day.
Traeger Team
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TRAEGER 570 PRO GRILL does not work. First Traeger grill had problems similar to those described below. After many hour & significant aggravation, Traeger replaced grill. New grill worked for about 2 months. New grill had similar problems of replaced grill-- would not ignite. On 1/3/2024, I spoke with Traeger representative Christopher for about an hour to fix grill. Christopher said grill required auger motor & igniter required replacement, there were no Traeger repair contractors in the area & that I would need to install the replacement parts. I said I'm 82 years old & would be unable to install replacement parts. Supervisor Albert interceded & said that matter had been escalated to Solution Team which would contact me in 48 hours. I said I would accept their call. Albert called & said I had 2 options: Either file a legal complaint or a BBB Complaint in which case the Solution team would be activated or accept the parts & install them. I'm 82 years old & feel that I been taken advantage by Traeger.
Business Response
Date: 01/06/2025
Hi Mr. ******** -
Thank you for taking the time to chat with me earlier regarding your concerns. We have shipped the replacement parts to get you back to a working grill, and will keep you updated via email with tracking.
If you have any further questions or concerns, give the team a call at 1-800-TRAEGER.
Have a great Monday!
Traeger Team
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a grill that is now 5 months . Severe paint bubbling occurred. I contacted Traeger via text support. They stated it was denied due to lack of maintenance. That is simply not true and an attempt to fulfill a warranty claim. The grill has been maintained , cleaned and I even use the companies metal shield protectors to keep it clean. The bubble mark is above the grates so it is not related to abuse or grease fire.
Business Response
Date: 12/09/2024
Mr. ****** -
We appreciate you taking some time to discuss your concerns on a phone call with the team. After further review, we were able to confirm that the damage your grill has is not due to a manufacturing defect and is still in fully functioning order. The paint damage/failure will not affect the way your grill functions, and is not the same as the paint burn. It is cosmetic damage due, and should not affect your cooks.
If there is anything else we can assist with, or you experience any trouble with the grill, please be sure to reach out at 1-800-TRAEGER and the team would be more than happy to assist.
Have a great day.
Traeger Team
Customer Answer
Date: 12/09/2024

per your words if it was 3-4 cooks it would be covered or if it wasn’t the bowl it would be covered . it’s a poor workmanship issue . The powder coat is bubbled and flaked off. The grill is 5 months old. Traeger needs to stand behind their products.

Complaint: ********

I am rejecting this response because:

Sincerely,

*** ******
Business Response
Date: 12/10/2024
Mr. ******,
We are happy to work with you to ensure you have a working grill but are unable to offer a grill replacement for something that is cosmetic. If your grill is not working accurately, please give the team at 1-800-TRAEGER to ensure we can best assist.
Have a great Tuesday.
Traeger Team
Customer Answer
Date: 12/10/2024
it’s not cosmetic it’s a defect in quality and you rejected the claim t not stand by your product . I have seeked and hired a lawyer to start a class action lawsuit based upon all of the forums and complaints about the workmanship and quality of your grills.

Complaint: ********

I am rejecting this response because:

Sincerely,

*** ******
Business Response
Date: 12/11/2024
Mr. ****** -
If you experience any concerns with the way your grill is cooking please contact the team for troubleshooting steps at 1-800-TRAEGER. We are happy to ensure you have a working grill.
Traeger Team
Customer Answer
Date: 12/12/2024
More of the finish peeled on the front. Crazy workmanship. I was able to turn away atleast 20 people on my channel and counting from Traeger as I have shared my experience on my channel . I will continue to share my experience of a 5 month old barely used grill that looks like a 10 year old piece of junk .

Complaint: ********

I am rejecting this response because:

Sincerely,

*** ******
Business Response
Date: 12/13/2024
Mr. ****** -
We appreciate your feedback, if there is anything we assist you with to ensure you have a working grill please feel free to reach out. Have a great weekend.
Traeger Team
Customer Answer
Date: 12/16/2024

Complaint: ********

I am rejecting this response because: make it right. It is a manufacturer defect . It was due to not properly prepping the finish . Your representative said if it was a smaller piece it would be covered , but because this requires a new unit they can’t replace the entire thing. Hopefully those tariffs will impact your business and you can be an American company again as you so market yourself and not a China made grill company.

Sincerely,

*** ******
Business Response
Date: 12/16/2024
Mr. ****** -
As mentioned in our previous replies, if your grill is malfunctioning please give the team a call at 1-800-TRAEGER. We will not be replacing your grill for cosmetic damage due to user error, but will ensure you have any parts needed to have a working grill.
Have a great Monday.
Traeger Team
Customer Answer
Date: 12/17/2024

Complaint: ********

I am rejecting this response because:

the grill will start rusting because of the workmanship quality from production in China . It is not a cosmetic defect but will affect the integrity and safety of the grill . Once it starts rusting it then affects the integrity of the grill. I urge you to pick this one up and drop off a new one to avoid further consequences to the namesake and brand of Traeger . Do the right thing.

Sincerely,

*** ******
Business Response
Date: 12/17/2024
Mr. ****** -
We will not be proceeding with a replacement. If there is anything else you need from the team please reach out at 1-800-TRAEGER.
Have a great Tuesday.
Traeger Executive Team
Customer Answer
Date: 12/18/2024

Complaint: ********

I am rejecting this response because:
Please let me know when I can expect a replacement as well as picking this one up so you can look into why thousands of people are having issues with the finish since you switched factories in China that bidded a lower price to build them.

Sincerely,

*** ******
Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 2 Traeger ikronwood 605 would not connect to wifi. Shut it sown and tried again on Dec 4. Same results. 2.5 hours later of talking to people all over the world with very poor connections there was no help. During an extended time of waiting I tried several things to correct the solution on my own and now I have it back intermittently. Since language barrier and connections were such a problem I asked to speak with some in *****************. I was told NO several times. Worst customer service I have seen in years.
Business Response
Date: 12/05/2024
Mr. ********* -
Thank you for the detailed feedback you provided to us on the phone call earlier. We have reviewed your interactions as a team to ensure all feedback is provided and actioned appropriately.
We are glad to hear you were able to connect your grill. If there is anything else you need, feel free to reach out to the Traeger team.
Have a great weekend.
Traeger Team
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temperatures are very incorrect. We received a new thermostat in hopes to correct the issue. The unit is defective and Traeger refuses to refund or replace the unit. The unit we bought is complete garbage.
Business Response
Date: 11/19/2024
Mr. ****** -
We appreciate you bringing this to our attention. We are unable to find any contacts between you and our support team, we will give you a phone call tomorrow to further discuss how we can assist.
Feel free to reach out to our team at 1-800-TRAEGER in the mean time for further assistance, have a great Tuesday.
Traeger Team
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had nothing but trouble with this grill that is the most expensive grill that Traeger makes. It is the Timberline XL. The wireless temperature probes work intermittently to the point that I bought another brand and do not even attempted to use them. This grill has broken in the middle of cooking a brisket and Traeger replaced the igniter and since then the grill causes the breaker to pop at every use. I called in and they said to clean the grill and it should stop. I completely cleaned the grill including vacuuming the inside. The grill did work flawless one time after that. I used the grill the next time and it again popped the breaker and then maybe 30 mins into the cook the igniter again said it was not detected. I called Traeger and told them i wanted a new grill because this model is known for having issues and that i was done with not being able to trust the grill and that i didnt even care if they replaced it with a lower model. They immediately refused and said they wanted to diagnose it again. I knew from the previous experience that they can see what the grill did through WiFi which they denied at first and then admitted they could see it. They still refused to replace the grill and I told them that I would not take fixing a grill that was not easy to clean as promised, that the wireless probes did not work and that was unreliable and would shut off randomly on a constant bases. I do not have the time to watch and fix this grill constantly and I bought this grill so that i could set it and watch it from the app from other locations. This grill is so unreliable none of that can be done. When I called in for a replacement and they denied it I told them that now I would only take a refund as a suitable resolution. this grill has terrible reviews and they know it has huge issues. They should replace all of them for everyone that spent $3,500 for the grill.
Business Response
Date: 11/14/2024
Mr. **** -
Thank you for your feedback, the team has reviewed your case as well as previous interactions to ensure that we can get you back to grilling as quickly as possible. We are not able to support you with a refund as the grill was purchased back in 2022 as well as not directly from Traeger, but can assure you that we will ensure you have a fully functioning grill.
Please expect a phone call today from a member of our corporate team to further discuss.
Have a great Thursday -
Traeger Corporate Team
Customer Answer
Date: 11/15/2024

Complaint: 22548179

I am rejecting this response because: I spoke with someone yesterday and it sounded like they basically want to send parts to replace everything except the shell of the grill and want me to do the work. She did say she would try to find someone that would do the labor but I have not heard back. Even if everything is replaced inside this grill it still will not work as advertised because it basically has to be cleaned every few cooks or it will shut off mid cook. This occurred even before the igniter started breaking. She also replied here and told me over the phone that they would not refund the $3,500 for the grill that has never operated as advertised and wont work at all now because I did not buy it from Traeger. I want to say I did buy it from traeger through ace hardware. Never the less I have not heard any resolution except for me taking the grill apart and replacing everything and have not heard back in over 24 hours. I would be very disappointed if I had spent $500 on this grill and it operated this poorly and incredibly disappointed that a company would charge $3,500 for a grill that I can not trust to leave for 30 mins because it would shut off and ruin food even when it was brand new. The solutions mentioned and not followed up on and not acceptable.

Sincerely,

***** ****
Business Response
Date: 11/18/2024
Mr. **** -
After our phone discussion, we decided on a full grill replacement to ensure that you can get back to cooking without interruptions. That has been processed by our team today.
Please let us know if there is anything else we can do to best assist you. Have an amazing Monday.
Traeger Team
Customer Answer
Date: 11/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the top of the line Traeger Timberline XL grill. From day one it has struggled to work properly. The main issue seems to stem from the inability for the grill to operate at higher temperatures without eventually experiencing an emergency shutoff every time. I have spent countless hours on the phone and in chats wasting significant time where I have very little. I can't keep doing this. I had a tech over here to replace a part, he replaced it and it still didn't work. Then he replaced the motherboard. Still didn't work. Hours of troubleshooting later, they sent me out a whole new ******. Didn't schedule the service tech. I called back two different times and they finally scheduled a tech. They never called me and Traeger never follows up. Horrible customer service I have given this a good college try to attempt to remedy the situation, but I'm at a breaking point and feel like I'm out of options. I have owned a grill for almost a year and have only used it twice without problems. What a waste. If this grill was a car, it would be considered a lemon. But in this case, the car dealer doesn't care, and mails me a different car part every couple months and says, "try this one." The current box of parts has been on my porch for over a month. PLEASE, PLEASE, HELP. Kindly, ****
Business Response
Date: 10/29/2024
Hello Mr. ***** -
Thank you for taking some time to chat with me regarding your feedback, I am glad I was able to help you in getting back to cooking. If there is anything else our team can assist you with please give us a call at 1-800-TRAEGER or chat in with our team.
Happy Tuesday!
Traeger Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Traeger Pellet Grills, LLC is NOT a BBB Accredited Business.