ComplaintsforSnap Finance

Financial Services

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Initial Complaint
05/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Automated would not accept my payment for my payoff balance. I think it is a setup on their part.
Business response
05/17/2024
We are sorry to hear about the experience ***************************** has had with Snap Finance.
We are happy to inform you that we found a resolution for Normas complaint. Said resolution was provided to ***** when they returned our phone calls.
If ***** has additional questions about the status of this resolution, they contact us again at ************.
Initial Complaint
05/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Snap Finance should be responsible for carrying insurance on products you're financing through them. I bought a washer and dryer and the washing machine broke while I'm still paying them for it. I called asking them to tell them them motor went in the machine and basically they it's my responsibility to fix it but it should be theirs because I'm still paying them and I contractually don't own it. I will never Finance anything with them ever again and I will bring media attention to this company for their unconcerned, greedy tactics.
Business response
05/10/2024
We are sorry about the experience ***************************** has had with Snap Finance.

We understand that Shawneek is concerned about their broken washer and making payments on the account.

We have informed Shawneek that this dispute has been escalated to Snap's **************************** They will be in touch with Shawneek within the next 2 to 3 business days.

If Shawneek would like to discuss this complaint or the proposed resolutions, they can call us at **************.
Initial Complaint
05/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a sofa from *********. I thought I had 6 months to pay it off. Sofa city does not take Snap Finance. I am paying *****.
Business response
05/07/2024
We are sorry to hear about the experience ************************* has had with Snap Finance.

We would like to inform you that we take complaints like this with the utmost seriousness.

We are pleased to announce that we have successfully addressed *******'s complaint and have reached out to them via phone. ******* has acquired ownership of the merchandise after paying the 100-Day Amount and the account is closed.

If ******* has additional questions about the status of their resolution, they could reply to the said email or contact us at ************.
Initial Complaint
04/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Car finance for my ******* had no other options and need a car. I Paid ***** on a remaining ***** to be paid off by end of May. If not its a total of *****. I pay 528 a month. I simply cant afford this and to make matters worse the car broke down month 1/2 after a ***** charge and they said it would cost over ***** to get car back on the road safe. I cant even get another car because Im stuck in this payment thats 530 a month. How do I cancel this out so I can afford to live and get a car. There has to be other options.. please help
Business response
05/03/2024
We are sorry to hear about the experience ********************* has had with Snap Finance.

We are happy to inform you that we have spoken with ***** over the phone and have found a resolution.

If ***** has additional questions about their resolution, they can contact us at **************.
Initial Complaint
04/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
September 7,2023 was the day of purchase of a ******* refrigerator for $******. The sales rep atElite Liquidation didn't explained that I have a certain time to pay off in total. I paid $39.00 and he told me I will be paying ***** each week. There was no limitation of payments information given to me. I signed the sales paper work. But before I signed I clarified what I'm signing and he said all that he just told me. I will be paying ***** each week until I'm paid in full the $******. The finance company was the one who told me what I signed. I sign to pay the total amount by December 15, 2023 at $***** weekly. After realizing that each week my checking account would be off set. I spoke with Snap Finance and requested to pay monthly what I can, when I can. I got approval to do so. My first 2 payments was for $250.00 followed by 3 payments of ******. Yet each time I spoke with someone or call and enquire my balance. It was Never told to me that I am now in leasing mode and the agreement to pay what I can was Never really an option although one of the many reps said I can pay what I can. Each time I received a reminder phone call for payment I would asked what's my balance and I was told the balance remains for the initial price of ******. Even in January 2023. I was told the balance based on what I have already paid from the $******. In March when I made the last payment and thanking the representative for Snap Finance that's when I was hit with a big surprise that I still owe over a $1000.00 but they will settle for a fee to close my account. I was truly misled by the sales person at Elite Liquidation and many reps for Snap Finance. Today ***** a Supervisor for **** said she can close/ settle for $500.00. I am not seeking monetary reward for the distress this is causing. I already paid for the cosmetic flawed and refurbished refrigerator. ***** told me I can send back the refrigerator pay $500 or pay a total of $1855.88.I was misled by both parties.
Business response
04/30/2024
We are sorry to hear about the experience ******************************* has had with Snap Finance.

We understand that Faith is concerned about the cost of the agreement and the loss of the 100-day Payoff Option. We would like to start by explaining that Faith entered into a Rental-Purchase Agreement on September 7, 2023. Under the rental-purchase agreement, Snap purchases the merchandise from the merchant and leases it to the lessee in exchange for a periodic rental payment.

Once Faiths application was approved, a link to a rental-purchase agreement was sent to the email address and mobile number entered on the application. Said link routes the applicant to a lease summary where all the main terms of the agreement are disclosed. It was on the lease summary page that Faith had the opportunity to see the nature of the transaction, the length of the agreement, the number of payments, the Cost of Rental, the total they would pay for the 18-month lease, and information about the cost for the 100-Day Option.

The 100-Day Option is one of Snaps early ownership options and it allows the lessee to obtain ownership of the leased merchandise if they pay the cash price of the merchandise plus any applicable fees on or before the one hundredth day following the start of the rental purchase agreement. The lessee is required to take the necessary steps to take advantage of it by either setting up automatic payments or making additional payments at their own pace.

After acknowledging the lease summary, Snap provided a full copy of the rental-purchase agreement, at which point Faith had the opportunity again to review all the terms and required disclosures.

It is our belief that Snap complies with applicable laws and regulations, and it is our opinion that Faith was provided with timely information that allowed them to make the informed decision of consummating a rental-purchase agreement.

During our research, we discovered that ***** was aware of the 100-Day Option, and they did not make enough payments on time to cover it. Because of this we could not honor *****'s request.

If Faith has additional questions about their complaint, they can contact us at **************.
Initial Complaint
04/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The problem is I am finished paying this company off as of 4/19/2024.They are asking for more money and I dont have it and I dont owe them.
Business response
04/25/2024
We are sorry to hear about the experience ***************************** has had with Snap Finance.

We are happy to inform you we have found a resolution. ******* has paid off their account and has no further obligations towards Snap Finance. Our attempts to reach out to ******* over the phone have been unsuccessful. Therefore, we proceeded to send them an email informing them about the resolution.

If ******* has additional questions, they could reply to the said email or contact us at **************.
Initial Complaint
04/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased needed items from a furniture store in june of 2023 for the total amount of $2,861.00. i tried to call Snap and request ***** for 1 day past the ******************************************************* full. The company refused to do this and told me that I would now owe $6,437.25. As of today I called the company again to try and find a resolution as I have already now paid $3,631.32. They told me I had an early buy out option of paying a remaining $1247.1. This is absolutely unacceptable. The federal government needs to take action against this company. I will never use anything close to this company again. I also asked them today to remove my bank account from the payment option and they told me they did so, but could not provide me with any proof of doing that. They then said that they cant guarantee that the payment wont be drafted even though they supposedly drafted the funds. Absolutely sad.
Business response
04/30/2024
We are sorry to hear about the experience *************************** has had with Snap Finance.
We understand that Johneisha is concerned about the cost of the agreement and the loss of the 100-day Payoff Option. We would like to start by explaining that Johneisha entered into a Rental-Purchase Agreement on June 13, 2023. Under the rental-purchase agreement, Snap purchases the merchandise from the merchant and leases it to the lessee in exchange for a ******ic rental payment.
Once Johneishas application was approved, a link to a rental-purchase agreement was sent to the email address and mobile number entered on the application. Said link routes the applicant to a lease summary where all the main terms of the agreement are disclosed. It was on the lease summary page that Johneisha had the opportunity to see the nature of the transaction, the length of the agreement, the number of payments, the Cost of Rental, the total they would pay for the 18-month lease, and information about the cost for the 100-Day Option.
The 100-Day Option is one of Snaps early ownership options and it allows the lessee to obtain ownership of the leased merchandise if they pay the cash price of the merchandise plus any applicable fees on or before the one hundredth day following the start of the rental purchase agreement. The lessee is required to take the necessary steps to take advantage of it by either setting up automatic payments or making additional payments at their own pace.
After acknowledging the lease summary, Snap provided a full copy of the rental-purchase agreement, at which point Johneisha had the opportunity again to review all the terms and required disclosures.
It is our belief that Snap complies with applicable laws and regulations, and it is our opinion that Johneisha was provided with timely information that allowed them to make the informed decision of consummating a rental-purchase agreement.
During our research, we found that Johneisha called in about the 100-Day Option, the three-day grace ******* and its extension offer. Johneisha wanted to take advantage of the three-day grace ****** but did not cover the amount owed in time. Because of this, we could not honor Johneishas request.
If Johneisha has additional questions about their complaint, they can contact us at **************.
Initial Complaint
04/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went into a business wanting to purchase tire and was advised to use the Snap instead of my cashi signed up received a response while in the office and used it for $250, and an $8 weekly/ biweekly, in 2021! I paid the fees for the 90 days same as cash, I tried paying off the amount when I was at $92, I was told my credit would be applied but I still had another month to pay off in which I knew but less bills for me, I also stated my card has changed not cancelled, and it would need to be drafted from another account, I was advised to change it online in which that was unsuccessful, but kept drafting from the card until it was 0 balance. I never heard anything else until this year from a collection company and I tried paying because I got a 75% text message to settle a case on my personal phone, and dont need it on my credit, I spoke with two reps that told me they sent it to another collection only to get a call from a location service rep and I called an attorney with the claim number threatening me answer questions over the phone about my personal identity, and telling me that they are sending someone to serve me papers at my location or place of work. Im confused on this business over charges with no one to stand behind the company for consumers complaints and concerns.
Business response
04/16/2024
We are sorry to hear about the experience *************************** has had with Snap Finance.?

We take complaints like ******* with the utmost seriousness and appreciate the opportunity to review the account.?

We have communicated with ****** via voicemail, text and email, and they are aware that the account has been sold to ****************** ****** has been provided with their contact information.??

We regret that we cannot be of assistance to ******. As stated above, the account does not belong to Snap anymore, and will not belong to Snap again. The account was sold.?

If ****** has additional questions, they can reach ***************** *************.
Initial Complaint
04/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a complaint against Snap Finance regarding their refusal to accept a settlement payment, harassment for payment, unfair fees, and for harassing my place of business. I attempted to resolve this matter directly with the company at the time it was appropriate, but was unable to reach a satisfactory resolution.The complaint stems from a transaction I made with Prince ******* at ***************. I purchased a piece of jewelry, a chain, and exchanged my original chain plus an additional $2000. However, the chain I received has been unsatisfactory. Despite several repairs for stones falling out, the issue persists, and I am no longer interested in keeping the product.I have requested a refund for my $1400 investment, which was financed through Snap Finance. I am willing to pay the remaining $600 owed if I am refunded for the jewelry. However, Snap Finance has insisted that I return the jewelry in exchange for the money paid. This would leave me without the chain and the original chain I traded in for the product, resulting in a significant loss.I have attempted to reach an agreement with Snap Finance, but they have been unwilling to cooperate. Their refusal to accept a settlement payment and their insistence on taking back the jewelry without offering a satisfactory resolution is unacceptable.I am seeking your assistance in resolving this matter and obtaining a refund for the jewelry purchased. I believe that Snap Finance's actions are unfair and unjust, and I trust that you will investigate this complaint thoroughly.Thank you for your attention to this matter.Sincerely,***************************
Business response
04/09/2024
We are sorry to hear about the experience ******************* has had with Snap Finance.

Our attempts to reach out to ***** over the phone have been unsuccessful. Therefore, we proceeded to send them an email informing them about their available options to close the account.

As we were not able to speak to ***** about this complaint, we courage them to contact us. They could reply to the said email we have sent them or contact us at **************.
Initial Complaint
03/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased an item then got the bill. Instead of $900 it was $4000 even after I made 4 payments of $100 each . Asked for them to send me the lease agreement and terms and conditions for me to review and never did. They kept texting seeking to settle for $1000. I repeatedly asked for the agreement . Never got it .
Business response
04/05/2024
We are sorry to hear about the experience ******************************** has had with Snap Finance.

We tried to contact ***** over the phone to provide the resolution. Since there was no answer, an email was sent with said resolution.

In said email we informed ***** about the application process and the lease consummation, the account balance and dates we have sent the copies of the agreement as was requested.

If ***** has additional questions about the status of this resolution, they could reply to the said email or contact us at ************.

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