Complaints

This profile includes complaints for Snap Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Snap Finance

  1193 W 2400 S Salt Lake Cty, UT 84119-1547

• 

  Snap Finance

  PO Box 26561 Salt Lake City, UT 84126-0561

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are false advertisment about they will help with bad or no credit but just dinied you

  Business Response

  Date: 10/24/2024

  We are sorry to hear about the experience ***** ****  has had with Snap Finance. We take complaints like Jesuss with the utmost seriousness and appreciate the opportunity to review their case.
  
  We understand that ***** was not happy with the outcome that he received after applying. We called ***** and explained how the application process works. If ***** has additional questions, they can reach us at **************

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and got a living room set and I used Snap Finance LLC and I paid them ******* and after I paid it off they came back 4 years later trying to say I did not pay the living room set off now they have locked my checking account and is wanting ******* for the same set. do not go and use snap Make sure you keep all of your paperwork because it will save you from going through this. It just so happened I saved mine and I am working on everything

  Business Response

  Date: 10/09/2024

  We are sorry to hear about the experience Terrice James has had with Snap Finance.

  We understand that Terrice had some concerns with their account status. We would like to see how we can help, but we need more information from Terrice to locate their account.

  To review this complaint further Terrice can respond to the emails we have sent them or call us at (877) 557-3769. 

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Snap Finance regarding their unlawful collection practices, which I believe violate the Fair Debt Collection Practices Act (FDCPA).On 09/24/24, I received a call from Snap Finance (number **************), including a voicemail left on my phone as well as a family members phone. The message stated that my account is currently scheduled for suspension. However, I no longer have any accounts with **********************. This claim is false and misleading.Snap Finance actions can be classified under several violations of the ****** particularly:1. Misleading Information (15 U.S.C. 1692e): The statement regarding account suspension when I do not have an account is deceptive and can confuse consumers, which is prohibited under the FDCPA.2. Threats of Repossession (15 U.S.C. 1692e(4)): The messages imply potential actions that are not lawful or factual, thus creating undue stress and fear regarding possible property repossession.3. Failure to Validate Debt (15 U.S.C. 1692g): Snap Finance did not attempt to verify my identity or provide proper validation of any alleged debt before proceeding with discussions.4. Failure to Provide Required Disclosures (15 U.S.C. 1692e(11)): The required "mini Miranda" *********** which informs consumers that the communication is from a debt collector and that any information obtained will be used for that purpose, was not recited during the call. This omission further violates my rights under the FDCPA.According to the *****, individuals have the right to seek statutory damages of up to $1,000 per violation. Given that Snap Finance's misleading communications involve multiple violations, I am seeking $1,000 per violation for the emotional distress and inconvenience caused by their actions.I urge you to investigate this matter thoroughly. Consumers should not have to endure harassment or misleading practices from debt collectors.Consumers should not have to endure harassment or misleading practices from debt collectors.

  Business Response

  Date: 10/02/2024

  We are sorry to hear about the experience ******* ****** has had with Snap Finance.  
  
  We take complaints like Shantels with the utmost seriousness and appreciate the opportunity to review the account.  
  
  We have not been able to reach ******* to review this complaint. We have sent ******* an email explaining that the accounts have been sold to ****************************. ******* has been provided with their contact information.  
  
  We regret that we cannot be of assistance to ******* anymore. As stated above, the accounts do not belong to Snap and will never belong to Snap again. 
  
  If ******* ****** has additional questions, they need to contact ****************************. at *************.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i used SNAP finance to pay for stereo equipment in boat.. the total was roughly $3700.00. I read the details of charges etc, The ingterest is freaking OUTRAGEOUS !! The onlub option for paying more than double the price of anything you buy is pay ot off before 100 days!! Now, the repayments are set up to be automatically drafted from your bank account on agreed days, My pay day ares 1st and 15th of each month, I have direct deposit. The repayments are scheduled on !st and !5th. These jackasses drafted the payment 2 days early because the 15Th fell on sunday. My check did not hit the account until the 16th. They caused me to be overdrawn by drafting the payment before the scheduled date. Luckily i'm able to pay the amount off in full before th 100 days expire. Best advice, DO NOT USE THESE CROOKS!! Rediculous interest rates, they do not honor the set payment dates. They will never get my business again!! RIP OFF!!

  Business Response

  Date: 09/27/2024

  We are sorry to hear about the experience **** ******** has had with Snap Finance.
  
  We understand that **** had concerns regarding the payment dates and lease costs. Due to this concern, we contacted **** by email and phone.
  
  We spoke over the phone and explained the agreement terms, the investigation concluded that the autopay was scheduled as agreed twice a month. Due to the above, we discussed how the auto payment on checking account works and the alternate solutions to resolve their payment concerns.
  
  If **** has additional questions about their resolution, they can contact us at ###-###-####.

  Customer Answer

  Date: 09/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for a loan through my mechanic and was approved. When I got approved, I was given a quote of $80 every 2 weeks. I thought that wasn't bad so I agreed. Once I continued on and called Snap to get the virtual card, I got another agreement I can no longer access that was at least 3x that much. Every time I try to login to Snap, it's prompting me to apply for another loan! I can't login to see my payments/make a payment, I can't look at the agreement, I can't CANCEL the agreement, nothing! This $3000 mechanic bill somehow turned into a $9000 bill I can't get out of. I need this account canceled. I will be paying the mechanic directly. I have already requested that the mechanic cancel this and they said they also can't get ahold of anyone at Snap. This appears to be a scam. And a serious one. I need this resolved before they start stealing my money.

  Business Response

  Date: 09/25/2024

  We are sorry about the experience Brittany Anchondo has had with Snap Finance and appreciate the opportunity to address their concerns.
  
  We are happy to report that we were able to speak directly with Brittany and together we were able to address each of their concerns and come to a suitable and agreed upon resolution. 
  
  If Brittnay has any questions, they can contact us at (877) 557-3769. Our Team is available Monday - Friday 7am to 7pm (MST) Saturday 8am to 5:30pm (MST)

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22317620
  
  I am rejecting this response because:

  The representative I spoke with assured me I was : #1 set up on manual payments, #2 my bank account information was removed from their files, #3 I would be able to make my payments in any way I choose, as long as my entire balance was paid by 1/6/25, I would accrue no interest, no fees and my payments would not be auto-deducted. #4 she would send me an email by end of day confirming ALL of these things

   

  my account is still showing theyll be taking it out of my bank account, showing my bank account information,  and I still havent gotten an email confirming our conversation. 
  
  Sincerely,
  
  Brittany Anchondo

  Business Response

  Date: 10/04/2024

  We are sorry to hear about the experience Brittany Anchondo has had with Snap Finance.   

  We understand that Brittany had some concerns with their Online Access and Banking Information. We have addressed both situations and we are happy to inform you that we have communicated with Brittany over the phone on September 24, 2024 and via email on October 4, 2024 have found a resolution. 
   
  If Brittany has additional questions about their resolution, they can contact us at (877) 557-3769.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22317620
  
  I am rejecting this response because:

  Due to the predatory behavior of this business, and the fact that they continue to say we came to a resolution and we haven't, I am going to reject this response. 

  Their online portal still shows they'll be taking money from my bank account and still shows they have my bank account on file. Their agents say they'll never remove my bank account from their system, even after this contract is complete. 

  I'd like to reiterate how predatory this company is to poor people, marking a necessary auto repair up by 4x what it costs if you can't pay it off in 90 days is gross. I'm in Healthcare and can barely make ends meet and here I am figuring out which week's to not buy groceries so I can pay this off before January so they don't charge me 4 times the amount it originally cost.

  I will never not warn people about this company. 

  
  Sincerely,
  
  Brittany Anchondo

  Business Response

  Date: 10/09/2024

  We are sorry to hear about the continued concerns and the experience Brittany had with Snap Finance.  
  
  We understand that Brittany had concerns with the level of service they received, the access to their online account, the removal of their bank information & the cost of the agreement. We have not been able to reach Brittany over the phone, as their work schedule is very demanding, so we have sent a detailed email addressing each concern with more information.
  
  If Brittany has additional questions about their resolution, they can contact us at (877) 557-3769. 
  
  

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22317620
  
  I am rejecting this response because:

  This is not true. I have spoken with this business on the phone. They simply sent an email with the same information we discussed over the phone. I do not accept their response. Their customer service phone number provided is the reason these problems exist in the first place. 
  
  Sincerely,
  
  Brittany Anchondo

• Initial Complaint

  Date:09/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a loan in April 2024, business mentioned that we can call to take advantage of their promotion of 0 interest if paid off within 100 days. We called after the finance began, they stated that they could not do the 100 day promotion because paperwork was not signed. So we signed the paperwork in order to do so. Anyways we thought they had enrolled us in the 100 day promotion since we had called to have them enroll us. Fast forward to now. The 10 days passed and turns out they never enrolled us. We got hit with interests which were about double the loan. We called to ask why this happened they said because the 100 days had ended but we thought by calling to enroll they would have split the payments for the loan to be paid off within that amount of time. They mentioned that we were not even enrolled in that program despite it showing on the breakdown on the app. We honest feel like they bamboozled us in the best way they could to make money off the loan. Upon stating that it could become very confusing to a customer if you display 100 day pay off but not even be enrolled they said we should have called which we did and they said we had to sign the agreement first. But then they redirected and said that we never called and that there was nothing they could do that we should have called again to let them know after signing the documents. It's a whole mess and didn't think we would have to again and again to enroll in the program since it displayed it on the account.

  Business Response

  Date: 09/30/2024

  We regret to hear about the experience ******* ***** had with Snap Finance. 

  We understand that ******* has had some concerns about the amount that he needed to pay off. We are happy to inform you that as of September 27th, 2024, we have spoken with ******* over the phone and resolved the issue to his satisfaction. The customer has agreed to the solution we provided. 

  If ******* has additional questions about their resolution, they can contact us at ###-###-####.   

  
  

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im Brayan Aguilera Ruiz, I leased some tires/wheels with this business back on February and everything was great at first for a total of $3200. I started making payments normally, then I got access to my online account and saw the lease terms that was not explained to me, that the maximun term I would have to pay a total of $7k for a product that only cost $3200, more than double. Im just a middle class man and I cant afford to pay $3200 at once so I got into that. And now I called them and asked them to help me in lowering that amount and they just keep changing stories saying " Just keep making payments until the early buy-out option get lower($3300) by the way I already paid $2500 back, is not fair that they are charging so much(double) for what they leased the product for. I need help or I would definitely get scammed for over $7k.

  Business Response

  Date: 09/11/2024

  We are sorry to hear about the experience Brayan Aguilera Ruiz had with Snap Finance.    
  
  We understand that Brayan is concerned about the cost of their agreement. We would like to start by explaining that Brayan entered into a Rental-Purchase Agreement on February 26, 2024. Under the rental-purchase agreement, Snap purchases the merchandise from the merchant and leases it to the lessee in exchange for a periodic rental payment.  
  
  Once Brayan’s application was approved, a link to a rental-purchase agreement was sent to the email address and mobile number entered on the application. Said link routes the applicant to a lease summary where all the main terms of the agreement are disclosed. It was on the lease summary page that Brayan had the opportunity to see the nature of the transaction, the length of the agreement, the number of payments, the Cost of Rental, the total they would pay for the 18-month lease, and information about the cost for the 100-Day Option.   
  
  After acknowledging the lease summary, Snap provided a full copy of the rental-purchase agreement, at which point Brayan had the opportunity again to review all the terms and required disclosures.    
  
  We tried to contact Brayan and emailed them this information. In said email we also informed Brayan about the right to terminate the agreement.
  
  If Brayan has additional questions about their complaint, they can contact us at (877) 557-3769.

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business had a third party company call me saying I was in default on my loan, but this is fraud as I never signed a loan agreement with them. They also threatened to get me fired from my job and put this a a felon on my credit score.

  Business Response

  Date: 09/12/2024

  We are sorry to hear about the experience Will Sherwood has had with Snap Finance. 

  We take complaints of this nature very seriously and initiated an internal investigation as soon as we were informed. 

  On September 7, 2024, Will contacted us to report that the account in question was not created by him, alleging fraud. As a result, the information was promptly escalated to our Fraud Investigation Team. We have already reached out to the Fraud Team, and they are actively attempting to contact Will via email using the information provided. 
  The case is now being handled by the Fraud Investigation Team. We advise Will to respond promptly to any emails from the team to receive the best assistance in resolving this matter. Rest assured, we will continue to monitor the situation closely and ensure it is handled with the utmost care. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 12, 2024 I borrowed money from Snap for a replace eletric car so I could get to work. I did not realize that the interest rate is 147%. I think that should be illegeal. I was very desperate Is there a cap they can charge in interest rate? I did not see what the interest rate was. I was desperete and they totally used that.

  Business Response

  Date: 09/12/2024

  We are sorry to hear about the experience Beth Leone has had with Snap Finance.      
  
  We understand Beth is concerned about the cost of the agreement. We take complaints like Beth’s with the utmost seriousness and appreciate the opportunity to review the complaint. Below is a summary of the findings:      
  
  On February 13, 2024, Beth entered into a Retail Installment Contract with Snap Finance at Convenientech. A link to the contract was sent to the email address and mobile phone number provided during the application process. After verifying their personal information, Beth reviewed the contract summary outlining details such as the APR, payment frequency, payment amount, and length of the agreement. Snap Finance provided all relevant information promptly, enabling Beth to make an informed decision about entering into the loan agreement.  
  
  We tried to contact Beth over the phone and email; however, there was not a response. We have sent Beth an email with the resolution offer.  
  
  If Beth has any additional questions or concerns about their complaint, they are welcome to contact us at (877) 557-3769. 

  Business Response

  Date: 09/12/2024

  We are sorry to hear about the experience Beth Leone has had with Snap Finance.      
  
  We understand Beth is concerned about the cost of the agreement. We take complaints like Beth’s with the utmost seriousness and appreciate the opportunity to review the complaint. Below is a summary of the findings:      
  
  On February 13, 2024, Beth entered into a Retail Installment Contract with Snap Finance at Convenientech. A link to the contract was sent to the email address and mobile phone number provided during the application process. After verifying their personal information, Beth reviewed the contract summary outlining details such as the APR, payment frequency, payment amount, and length of the agreement. Snap Finance provided all relevant information promptly, enabling Beth to make an informed decision about entering into the loan agreement.  
  
  We tried to contact Beth over the phone and email; however, there was not a response. We have sent Beth an email with the resolution offer.  
  
  If Beth has any additional questions or concerns about their complaint, they are welcome to contact us at (877) 557-3769. 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 4, 2024 I received an email from snap finance saying that I have paid my account in full. The charge was processed successfully by my credit card. Later I still kept receiving charges from snap finance to my bank account. I also keep receiving emails from snap finance claiming that a payment didn't clear. On August 6th I made a call to snap finance and spoke with a representative and explained the issue and he looked into it. He apologized for the inconvenience, and I asked him to please close my account to avoid any further charges. He said there was a $20 charge from a payment being returned, but that he voided that $20 charge because my account was paid in full. I asked him to close my account and he said my account was closed and that if I want it to use not finance again to just reapply. After that call I still keep receiving charges to my bank account and emails for payments that didn't clear, because I blocked snap finance from charging my account after I paid my balance in full. I have emails from snap finance, and snap finance records all calls so they should have record of the representative telling me that my account was paid in full and that it was closed. Today on September 2, 2024 I made another call to snap finance to resolve these charges and emails and I was told by the supervisor named Marisol L. That my account was reopened and that I owed $86. I have no idea where these charges are coming from and she doesn't know why my account was reopened. She insists I pay this fee in order for my account to be closed. She agreed to void $40 and now I only owe $46 which I agreed to pay. But I am now seeking refund for those extra $46 that I am being forced to pay after my account was paid in full.

  Business Response

  Date: 09/06/2024

  We are sorry to hear about the experience Hernan Ordaz as had with Snap Finance.   
  
  We take complaints like Hernan's the utmost seriousness and appreciate the opportunity to review the account.   
  
  Unfortunately, we are unable to accommodate Hernan’s credit request at this time. We understand that Hernan previously worked with a supervisor, and a resolution was reached. While we are open to discussing this matter further, Hernan has requested no additional contact from Snap Finance.
  
  If Hernan has additional questions about this complaint, they can call us at (877) 557-3769. 

  Customer Answer

  Date: 09/07/2024

   
  Complaint: 22229589
  
  I am rejecting this response because: Yes I spoke with a snap finance representative and a resolution was not reached for me. A problem was resolved for you because I agreed to pay the remaining balance, but I am definitely seeking a refund due to you guys making a mistake and telling me that my account was already paid in full. I will take this all the way to court. I feel confident you guys made a mistake on the phone when you told me my account was paid in full. I was clearly told by a snap representative that my account was paid in full, and that he had waived any remaining fees. He also closed my account and gave me verbal confirmation of my account closure. I later spoke with Marisol L. On the phone, and was told my account was reopened and I had a remaining balance. I will also be making a complaint to the CFPB for my account being reopened after my balance was zero. You guys are committing deceptive business practices and I will not remain silent. Yes I requested no further communication from snap finance, this is why I am going through the BBB to seek compensation not directly through snap finance. If I am not successful through the BBB and seeking compensation I will see you guys in court.
  
  Sincerely,
  
  Hernan Ordaz

  Business Response

  Date: 09/13/2024

  We regret hearing about Hernan Ordaz’s experience with Snap Finance. 
  
  We take their concerns seriously and appreciate the opportunity to review the account. Regrettably, we are currently unable to fulfill their request for credit. The account in question was initially closed, but had to be reopened due to a returned payment. Our Paid-in-Full letters explicitly state that if a payment is returned, the account will be reopened, and the letter will be voided. 
  
  We have provided Hernan with alternative solutions to close the account. However, it seems Hernan has opted to communicate exclusively with the BBB instead of directly engaging with us. Since Hernan has requested no further contact from Snap Finance, we kindly ask them to reach out to us should they have any additional concerns or require further assistance. 
  
  For any further questions, Hernan can contact us at (877) 557-3769.