Reviews

This profile includes reviews for Patrick Adair Designs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Patrick Adair Designs, LLC

  229 W Harris Ave Salt Lake Cty, UT 84115-5205

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  Patrick Adair Designs, LLC

  2943 S Broad Creek Dr West Valley, UT 84128-5542

Review Details

• Review fromDominique A

  Date: 04/10/2024

  1 star
  Worst customer service I have ever experienced. Items didnt ship until after I submitted a charge back after waiting 11 weeks and being lied to about delivery dates repeatedly. Order was completely wrong, so we returned them. Patrick Adair lied to my credit card company on numerous occasions to have the charge back overturned, all while promising to issue a refund to us directly. We did not receive our refund until we proved their lies to my credit card company. AVOID this seller at all costs!

• Review fromRickey S

  Date: 04/07/2024

  2 stars
  I received two rings one of which was the jaded tiger, so far the ring holds up great and is very nice. The other ring was January birthstone and it looks absolutely nothing like the picture. Instead of little decent sized garnets spread throughout the ring base, it's tiny little shards of garnet peppered across with maybe one or two really small pieces of garnet that are somewhat bigger then the shards. I understand the pieces are unique but they clearly messed up with this ring. I tried messaging customer support with very simple questions and the lady Rebekah just kept giving me answers that were irrelevant to what I asked and didn't even address questions and I had asked in the email and responded as if she didn't even read it all the way or something. On top of all that they made me wait 3 months for a ring that was said to be made in 6 to 8 weeks ! They can't even make rings when they promise and when your ring finally gets to you be prepared to get something completely different then the picture. Then customer service will treat you like an idiot who doesn't know how uv light works and they ask oh well did you charge it ? No **** lady ughh low IQ morons

• Review fromAndrea L

  Date: 03/05/2024

  1 star
  Horrible. Poor customer service. I used their ring sizer they sent me to measure the size of the ring I ordered for black Friday 2023.. recieved a ring sizer with no information in an envelope about 4 weeks later. No explanation on how to get them the size I needed or follow up from the company. YOU have to order the ring without a size to get their ring sizer, but they don't tell you how to update the information. Had to play email tag to get the order completed. Fast forward to Feb. 2024... Finally get my ring that I ordered 3-4 months prior and it won't even fit on my finger.. the company has disabled their chat and removed their phone number. You can dig deep to find a number online that just plays music for a bout a minute then hangs up. They want you to only deal with them over email. If you schedule an appointment to talk about your custom ring you are having an issue with they cancel it. So now I'm supposed to send the ring back to them and tell them what size I need, since the size I asked for using their ring sizer won't fit... but no one will talk with me on how I should guess what size will work and what will happen if the size is wrong again. They will no longer return my emails after a day of trying to get someone to help me figure out what to order to get it right. My customer service rep was Rebekah.

• Review fromMatt S

  Date: 02/27/2024

  1 star
  Orders take forever to get, even when you plan ahead of time. Rings break easily. The fact that the meteorite ring is prone to rust is sneakily tucked away in small print, at least at the time of my purchase, so I have to constantly take it off and put it back on. The two return issues we had to deal with took forever as well. Customer service is poor at best.

• Review fromRandy R

  Date: 02/19/2024

  1 star
  I spent $3000 with them over the years, they advertised lifetime warranty, so I bought 6 rings. At first they did do the warranties, but then came up with the premium bs. They even admitted that I bought my rings before this new program of theirs. They sell rings worth only $100 and say they are CRAFTED-but their workmanship is c*** As is the business standard they employ-do not buy from this deceptive company. You can get better quality from Silver State Foundry. They stand behind their work.

• Review fromKevin S

  Date: 01/31/2024

  1 star
  Said 8 weeks, took almost 11. Only shipped 1 of my 2 rings, no phone number to speak to anyone and takes them 1-2 days to return emails. Still have not gotten return/refund information.

• Review fromAmber C

  Date: 01/26/2024

  1 star
  If I could give -10 stars I would! Do NOT BUY the mystery rings if you hope to get something good. I purchased 2 mystery rings that came with 1 free ring and received 2 identical mystery rings and the free ring looked almost identical to those. Two rings The rings were in the same box side by side so there was no missing they looked the same. I know it's a ****** but the employee packing up the jewelry wouldn't you think you would look and say these look almost the same and we should give them a variety? When I received those I immediately messaged how unhappy I was about this. ******* didn't try at all to help. She said they pull from a box and send it. Yeah well someone had to put them in the same ring box one on top of the other. I'm sure they don't have a blind person packaging. Clearly, the mystery is a way to sell an overstock of rings that people aren't buying or returning because they look and feel cheap. I sent ******* pictures of what we received so she could see why I was upset. **************** is c*** these days. When they only have chats. They don't care about making customers happy. I didn't know if I didn't return the 2 right away that I wouldn't be able to return them. My order wasn't complete and I thought I could at least get my completed order then decide. It took them 3 weeks to send the last one. It arrived today and they sent me the same ring they sent before. I immediately contacted them and told them I wanted to return the whole order. She told me I could only return the one from today because I had 7 days from the delivery of the first delivery to return those. Well, it should delivery of my complete order. She didn't care at all just like on the first chat. I asked to have a manager or owner call me and she told me they didn't have active phone lines. I told her it's funny you can schedule a call for a design consultation but not for customer support. Yup, that's all they will call for. They don't care about their customers.

• Review fromMichael S

  Date: 01/25/2024

  1 star
  My rings didnt arrive in time for my wedding. I was told when I ordered them that at the time of purchase they were averaging 6 weeks for full construction. That time table was pushed back two weeks an we werent going to be informed at all of the time change, I had a weird feeling so I emailed and asked myself only to find out. As many others have stated, this company has abysmal customer service and they dont seem to care about the customer once they have your money. My experience with mine and my wifes rings quality its too bad but the nightmare that is their customer service completely overwrites the aesthetic of any of the rings they make. Also, you cant actually leave any negative reviews on their website because they only post the ones they get that are 4 or 5 stars but dont allow any others. My wife an I will keep these for the time being but once were in a better place financially we will be replacing these and maybe having them as keepsakes but beyond that, if I had know how bad this experience was I soundly have used them in the first place. Would only recommend as a last resort or if you really wanted something decent LOOKING but only if you have plenty of time (a year or more) because they dont admit mistakes and they dont correct them with any haste or urgency

• Review fromHayley S

  Date: 01/25/2024

  1 star
   purchased a meteorite ring for my fiance and it came rusted. So I send it back after a few weeks to get it cleaned and it came back rustier. I’m so upset and have to return the ring. The ring also appears shiny and and nice medium grey in advertising but when I received it it was darker and rusty.

• Review fromTodd D

  Date: 01/08/2024

  1 star
  I tried to use them to get new rings for my wife and I and had nothing but problems.I let customer service know I was having a problem and they said to get the price I had to check out but when I did the price was doubled. I contacted them and was told point blank the sale ended this morning and basically kiss off.Buyer Beware!