ComplaintsforSelect Portfolio Servicing, Inc.
Mortgage Broker
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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
1) Reporting false balance 2) Reporting false payment history 3) Informing me and my mortgage broker (Michael s*****) of false Note Holder (Wilmington Trust) 4) Not advising customer(s) of account issues within (30) days. 5) Not processing automatic payments for (3) nonconsecutive months.Business response
09/17/2024
Please see the attached response.Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My servicer to my mortgage keeps double billing me. My amount is set, and they keep sending me my invoice to pay double the amount. I do not think this is a correct way to handle my account. They give NO explanation whatsoever. I have tried on numerous occasions to get this resolved. I have written letters and emailed them about this. They answer back by saying I would have the issue addressed in 30 days, and still they continue to double bill me, without resolving this with their billing department.Business response
09/13/2024
Please see the attachedInitial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
on A 1200 ft.² home they say our taxes in The escrow account made the payment go up after they reviewed it now. They don’t give us any option to help us get our mortgage available to pay a reasonable amount.Business response
09/18/2024
See attached documentInitial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mortgage from Loan Care was recently sold to New Rez who contacted Select Portfolio Servicing. SPS Paid off my loan from Bank of America, which I took out when I purchased my house, (2004) and had been paying $62 a month. SPS is now demanding $464.88 to pay them back for the loan. They will not accept partial payments or they will put a lien on my house. I did not ask for my mortgage to be sold to another company,, nor did I ask for SPS To pay off my loan. I was happy paying the monthly rate to Bank of America. Who has $464 in this economy to pay for a loan payout which I was handling fine with my $62 payment per month? It isn’t right that companies make decisions for us when there was no need to have the loan paid in full right now. I’m a single mother and don’t justify the liberty that big companies take, knowing that we have no recourse. What can be done? There are other bad reviews for SPS!Business response
09/10/2024
See attached documentInitial Complaint
08/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I HAVE BEEN SENT BOGUS CLAIMS OF DEBT BY THIS SELECT PORTFOLIO SERVICING, INC. WHOM CLAIM TO BE A " DEBT COLLECTION" AGENCY! I DISPUTE THE VALIDITY OF THE THE STATED FOREGOING DEBT, THE WHOLE AMOUNT OR AND ANY PORTION OF IT! I REBUKE IT & STATE THAT FOR A FACT, IT IS (NOT VALID)! I do not & will not agree in any form OF LANGUAGE that I owe anything OF THIS FALSE CLAIM! I HAVE READ OVER 450 COMPLAINTS TO AND ABOUT YOU WHICH LEAD TO FRAUD! FURTHERMORE THERE IS NO ORIGINAL CREDITOR & I REQUEST THAT INFO OF ORIGINAL CREDITOR, BECAUSE IT DOES NOT EXIST!! THEY ARE NOT, I HAVE READ OVER 450 COMPLAINTS OF WRONG DOING TO REAL LIVE PEOPLE FROM THIS SO CALLED (AGENCY) & ALL OF THEM WERE VERY SUSPICIOS AFTER RESEARCHING TONS OF INFO REGUARDING THIS BOGUS COMPANY "SELECT PORTFOLIO SERVICING, INC."! THEY ARE COMMITING FRAUD, STEALING FROM PEOPLE UNDER THE VISE OF BANKS USING THEM TO COMMIT THIS FRAUD! BANKS ARE SELLING ALLEGED DEBT TO THIS FRAUD COMPANY WHOM APPERARED OUT OF NOWHERE THEY ARE GOVERNMENT, & NOT REAL PEOPLE, THEY ARE ARTIFICIAL PERSONS, AN ABSTRACTION & A CREATURE OF MIND ONLY, "GOVERNMENT" ANTITIES CAN ONLY INTERFACE WITH OTHER ARTIFICIAL PERSONS, IMAGINARY, HAVING NEITHER ACUALITY NOR SUBSTANCE IS FORCLOSED FROM CREATING AN ATTAINED PARODY WITH A TANGIBLE ILLEGAL MANIFESTATION AS THIS IS, THAT NO GOVERNMENT AS WELL AS WELL ANY LAW AGENCY, ASPECT, COURT & SO FORTH, CAN CONCERN ITSELF WITH ANYTHING, OTHER THAN (CORPORATE ARTIFICIAL PERSONS), & THE CONTRACTS BETWEEN THEM! THEY ARE ALLCORPORATE ENTITIES, ARTIFICIAL PERSONS! I AM A PEOPLE, A LIVE WOMAN, FLESH & BLOOD! I WILL NOT BE BULLIED! THIS FACTUAL & TRUE & I DEMAND AS A LIVING BREATHING PERSON OF FLESH & BLOOD ALL PROOF & ORIGINAL DOCUMENTS, AS THERE ARE NONE! THE TRUTH IS OUT THERE NOW & IT IS BEING EXPOSED!Business response
08/22/2024
See attached documentBusiness response
08/28/2024
We are unable to assist without authorization from our customer.Customer response
08/29/2024
Complaint: 22152572
I am rejecting this response because: THERE IS NO INFORMATION HERE TO GO ON & I HAVE SENT COMUNICATION THROUGH THE MAIL SYSTEM, THIS RESPONCE IS INCOMPLETE & HAS NO MERRIT, WHAT SO EVER! THERE IS NONE!
Sincerely,
Suzie ShumwayInitial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I, *******************, made a call to Select Porfolio Servicing customer service and spoke with a representative with the name of *****. This representative was extremely rude. She treated me like if I was ignorant. She kept interrupting me every time I wanted to speak. At the end of the conversation I told she needed to have better customer service skills and to communicate and treat customer better with a lot more patience. She sounded very frustrated the entire call.Business response
08/19/2024
Please see attached.Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
SPS is my mortgage holder. We had an insurance claim for water and mold damage which the insurance company paid out on. Because there is a mortgage on the property our checks were co-signed to my wife and the mortgage company. We mailed out the check on April 29th overnight and it was deposited by SPS into the wrong *********** mortgage). All SPS had to do was sign and return check. It is now June 23 and as of 5:00 pm today, I still cant get an answer to a very simple question, When will SPS be returning my endorsed check back? We call every other day only to be told Its a process to transfer this money to the right account. I feel SPS has taken advantage and profited off our money and is dragging their feet on returning our check signed. Thank you for listening to us, Sincerely, *************************Business response
06/26/2024
Select Portfolio Servicing, a mortgage servicer, is unable to identify any account associated with the information provided in the inquiry.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company holds my mortgage since March of 24. I am escrowed and property taxes as well as homeowners insurance is paid on my behalf. My property taxes are paid quarterly (Feb, May, Aug, Nov). My previous mortgage company made the Feb payment. However the current company has not issued the payment due 5/1/24. The attached document dated 5/13 brought this to my attention and I have called every 2 weeks since then. I continue to be told "it is under review". No "review" takes this long. The document attached also states there is a tax sale on 6/26/24 if this remains unpaid. Which it will be because no company can get a payment and have it credited from Utah to New Jersey in 48 hours. They need to pay this on my behalf or release the entirety of my escrow balance to me ASAP and Ill pay the remaining 3 payments on my own since this company is obviously incompetent. Please assist in any way you can.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mortgage is currently held with Select Portfolio Servicing. (SPS) I do not escrow my taxes and insurance. My mortgage payment is $1052.96. For tax year 2022 I paid my Fort Bend County taxes in four payments. Without my knowledge, the mortgage company paid $949.36 towards my 2022 taxes. I paid all of the 2022 taxes. The mortgage company is charging my mortgage account the $949.36 and increased my monthly mortgage payment to $1118.89 to offset the balance they added to my escrow account. I do not owe the mortgage company any money. Fort Bend county sent a refund check to the mortgage company for $949.36 for their overpayment. The mortgage company claims they never received the refund and continue to hold me accountable for the money that is owed to them by the county. I have spoken with Fort Bend County tax department and the mortgage company numerous times to resolve this matter. It has yet to be resolved. I have been paying my original mortgage payment of $1052.96 on time every month. Because I refuse to pay the $1118.89 (which includes the escrow error amount) I am not able to make any of my mortgage payments via the online platform or pay by phone. The system will only accept $1118.89. I have only been able to make payments by setting up payments with a "live" customer service rep. (each time I have to explain why I am not paying the $1118.89) I need this issue resolved. It has been going on since September 2023. Your assistance is requested to get the mortgage company to stop billing me for the tax overpayment of $949.36 and get their money back from Fort Bend County.Initial Complaint
05/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 31, 2017, Nationstar Mortgage and I executed a Home Affordable Modification Agreement (Loan No.: *******) The Modification Effective Date was May 1, 2017. I complied with all terms and conditions of the Agreement. On January 26, 2018, the first HAMP Incentive of $1000 was applied to my mortgage principal On or about November 2018, my mortgage was transferred to Select Portfolio Servicing (SPS) On January 23, 2019, the second HAMP Incentive of $1000 was applied to my mortgage principal On January 22, 2020, the third HAMP Incentive of $1000 was applied to my mortgage principal On January 19, 2021, the fourth HAMP Incentive of $1000 was applied to my mortgage principal On January 30, 2022, the fifth HAMP Incentive of $1000 was applied to my mortgage principal When I did not receive the sixth and final incentive of $5000 in January 2023, I contacted SPS and was told I needed to sign a Dodd Frank Certification. This was signed and returned on March 2, 2023. From March through October 2023, I received numerous excuses when I asked about the status of my incentive. In about November 2023, I was told that HAMP incentives are received by the Federal Government and applied annually in January, and that I would see the $5000 reflected on my February 2024 statement. This did not happen. On May 22, 2024, the Ombudsman representative informed me that the incentive would not be applied to my mortgage principal. SPS was withholding the incentive due to a missed deadline, not of the mortgage payments, but in returning the Dodd Frank Certification. As this certification was not part of the Agreement, I demanded that the basis for this decision be supplied in writing. I was told nothing would be provided. When I asked to speak with a supervisor, I was told, no. To date, no one at SPS has responded to my phone calls or email. Supporting documentation for this complaint will be provided upon request.
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Customer Complaints Summary
475 total complaints in the last 3 years.
164 complaints closed in the last 12 months.