ComplaintsforYoli, LLC

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/23/2023 Order date, They've not shipped my order and refused to refund & cancel my order.They've informed me that shipping has been made but i follow up with tracking and shipment has not even been pick up by **** I've contacted then on 11/1 and 11/3 for canceling and refund, They've refused to refund my money and will send my product shortly.If you dont want to go through the same problem, Simply avoid this con-artist scam company

  Business response

  11/14/2023

  Hello,

  Customer contacted us regarding delayed shipment on October 31st.  Once an order has generated a tracking number we are unable to cancel the order, instead research and re-shipment (if applicable) is processed.  We have refunded the shipping fees on this order due to the delay.  We do show that order was delivered by *** to customer on 11/04/********* P.M.

  Best regards,

  Yoli

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed an order. Was not aware it was a subscription. I tried chat and email before they opened but apparently they pack thing overnight because they claim it was too late to cancel. I either pay to return order or get charged $20 for refusing it from *** and guarantee that they get it back and refund me. They gotta keep my money somehow and I don't believe this should be allowed

  Business response

  11/14/2023

  Hello,

  It is correct that Subscribe and Save (autoshipment) orders need to be canceled before they are processed in order for us to stop them from being shipping.  It appears that *** contacted our customer service department after the order in question had already shipped.  We do not see that this order has yet been returned.  We are happy to refund returned orders within Yoli's return policy.  *** will need to return the unwanted order within return policy deadlines and we can proceed with the refund.

  Best regards,

  Yoli

  Customer response

  11/15/2023

   
  Complaint: 20787899
  
  I am rejecting this response because: I canceled before it had shipped if you DO read the information provided by your customer service. You cahrged my cc at 4am I emailed then and called as soon as you opened. It was in the shipping **** TO BE shipped but you chose not to cancel it. I returned it the day after it arrived via UPS 1ZJG48T00301050620 , RMA ******** and you received it on Nov 10. REFUND MY FULL AMOUNT ASAP !!!!!
  
  Sincerely,
  
  *****************

  Business response

  11/20/2023

  Hello,

  Our third party warehouse reported the return of this order on Nov 15th and the returned product was refunded on Nov 16th.  The funds should be reflected in customer's banking account.  Please reach out to our customer service department for any additional questions.

  Best regards,

  Yoli Compliance

   

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Of course I am not happy with how it was handled but I got most of my money back so I give in...

  
  Sincerely,
  
  *****************

• Initial Complaint

  07/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Overcharged an not what I ordered

  Business response

  08/01/2023

  Hello,

  Our customer service team has reached out to ********* to resolve the error and a refund has been issued. 

  Best regards,

  Yoli

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  be careful with the 4.95 purchase for the free shipping they will double charge you for 54 and not refund it back to you. This company is scam. I called to cancel my order they tell me they don't see my order but they took out 54 when I only wanted the free trial. however i did get my refund but the whole 50 credit is also a scam. never again will i ever do business with them. There products made me so sick too.

• Initial Complaint

  06/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit card charged multiple days in a row and i have NEVER done any business with whoever this ** is. Scam. Notified my card bank.

  Business response

  06/26/2023

  Hello,

  We received documentation of 5 separate chargebacks from ***** financial institution and have refunded in full all 5 charges. *** should see those funds already returned.  It appears that ***** credit card information has been compromised and fraudlently used to place orders with our company.  We have closed the fraudulent account that was created to place those orders  and strongly suggest that *** cancel her credit card if she hasn't done so already in order to protect herself from that card being used elsewhere without her consent.

  Best regards,
  

  Yoli

• Initial Complaint

  04/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered from Amazon and found that YOLY was the business that fulfills the order, and it has been “shipped” for over a month. The tracking ID does NOT come up with my order. No contact number or address. Hoping that I wasn’t scammed by these criminals

  Business response

  04/14/2023

  Hello,

  We are requesting additional information regarding this complaint.  What product has been ordered and when?  Does customer have a confirmation number for the order?  Complaint lists that Yoly fulfilled the order, our company is Yoli.  Without additional information we are unable to verify if this is an order of our company's product.  

  Thank you,

  Yoli

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered Pure free sample. I was to come with a %50 gift card for future purchases. I did not get the product. I it is not going to ship before we move. **** will not refund my money. I paid only $4.95, but I want my money back as I will not receive anything as promised. I was told 2-3 days on March 28. It is now April 4, and I am being told maybe it will ship in a week. We move on 4/10. I just want to be done with Yoli liars and get my money back. I should ask for a few hundred in punitive damages for all the time I have wasted on this issue.

  Business response

  04/14/2023

  Hello,

   

  Our customer service team reached out to Kayt on April 10th both by phone and email.  They are awaiting Kayt's response to be able to resolve this issue.  If **** would reach out (email ***************************** or ph#************) they are waiting to hear back.

   

  Thank you,

   

  Yoli

• Initial Complaint

  02/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Yesterday, February 20, 2023 I received an email because I had ordered samples from Yoli. This email says you have not used your 50$ gift card. So I clink the link and it takes me to some of the energy packets I had looked at when I ordered the samples. I used a cashapp debit card when I ordered the samples. Upon looking at thr box of packets which normally are 43 something and are now 50 with a free gift card plus I still pay shipping of $9.97 which I did not know till they charged a different debit card. Anyway. I thought well maybe it won't be too bad a price. So I was going to put my card number in and I have 3 saved on my phone. It put in thr wrong one and before I could stop it, it charged that card (which was not mine but someone who is elderly that I help and am on their account) I tried to stop it. I called I've email I've sent messages. They were not open yesterday due to it being Presidents day. Neither was the bank. I couldn't get anyone to answer. I contacted them today and they are refusing a refund. This is not policy. The item has not even been shipped.

  Business response

  03/02/2023

  ******** contacted our customer service team On Feb 21st and again on the 22nd.  A refund request was submitted on the 22nd. We apologize for the refund delay, it was delayed due to customer communicating that she had filed a dispute with her bank.  The $9.97 shipping fee has been refunded with the customer keeping the product witch was shipped with no additional fees.

  Customer response

  03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8-23-2022, my credit card was charged for $11.23,$81.69,$76.99 and$83.99 from Yoli company. I have never heard of this company and did not order ANYTHING from them. Tried to get a customer service phone number and they did not provide one. So I emailed them and asked them to refund the money back to my credit card. No reply back.

  Business response

  09/01/2022

  Hello,

   

  We are sorry to know that your credit card has been compromised.  Our records show that one of our customer service representatives responded to your email on the same day (August 24, 2022) it was received.  We were able to find and refund all four reported charges the following day (August 25, 2022)  for the full amounts (*****, *****, *****, and 76.99).  If you have not yet done so, we strongly suggest you contact your financial institution and have a new card number issued for your protection.

   

  Best regards,

   

  Yoli

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up an auto ship profile on their website. The auto ship has product/products shipped monthly and your credit card is billed automatically. You can change products and shipment date, or at least I could until 3 months ago. I sent an email about my concern to their customer service, and they corrected my order, but not my issue with access to the auto ship. This month I was sent products I did not order. They offered some solutions for the unwanted product, but no resolution to the auto ship access. Ive sen multiple emails that have went unanswered. I finally blocked this vendor from charging my credit card.

  Business response

  03/08/2022

  Hello,

   

  We have reached out to our  customer service department for additional details regarding communication with ****.  Our customer service department has record of **** emailing on December 7, 2021 with **************** responding to that email the same day.  An additional correspondence began on February 7, 2022, with customer service responding to **** on February 7th, and again reaching out on February 8th offering to assist him further with his auto-ship. Unfortunately, the customer service team didn't receive a response from **** on February 8th. **** didn't reach out again until the 14th of February, with our customer service team responding to him on the 14th, and then records show that **** didn't respond or reach out again until February 17th with our customer service team responding back to him again on that same day.

   

  It appears that *************** have missed the documented responses, all within the same or next day, sent to him throughout this communication thread. Yoli's customer service team is more than happy to assist **** with difficulties he may have had with his auto-shipments if he so desires.  As it appears *************** be missing the emails being sent to him from customer service, he may want to reach out using our toll free phone number instead.  Our customer service team is ready and willing to assist.

   

  Best regards,

   

  Yoli LLC

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