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Business Profile

Apartments

Brimley and Associates, LTD

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brimley and Associates, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brimley and Associates, LTD has 2 locations, listed below.

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    • Brimley and Associates, LTD

      2710 E Water Vista Way Sandy, UT 84093-6597

    • Brimley and Associates, LTD

      7098 S 2000 E Salt Lake City, UT 84121-3752

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 1999 kenworth from richard b******. I made payments and when I was a day late he would show up to my office. As I neared my final payment Mr b****** has disappeared I've messaged every avenue I can including family members and have got no response and I am unable to get a title on this

      Business Response

      Date: 08/10/2022

      To Whom it may concern:

      This letter is in response to the letter of complaint we received. Said letter states that ************************* purchased a **** Kenworth from ******* **********************. She claims to have made payments and that ******* showed up at her office after a day late. She is also claiming that nearing her final payment Mr. ********************** has disappeared and shes tried to get a hold of him as well as family members and is unable to get a title.
      Unfortunately, the only part of the complaint that is true is that she agreed to purchase the Kenworth from *******. No formal sale was ever written up and ******* has never received any payments. If she is claiming she has done so we would love to have her provide proof as we **** not seen any. We would also love to see any **** of sale. ******* took her on good faith that she would make payments. After months and months of not receiving any he tried to find her only to find she was not at that place of business anymore. ******* has not moved and his phone number has not changed and no one in his family has ever been contacted by her. She is the one who has disappeared.  Basically she has stolen the truck. We believe she filed a complaint because she has most likely run into trouble with getting ticketed for the truck and is trying to somehow prove she is the owner. We have been meaning to contact the police in order to claim the truck is stolen. We have had no way to contact her. I am shocked she is able to file a formal complaint with the BBB without showing any proof of payments or **** of sale. I would assume this is a procedure you would go through before sending a letter. Regardless, this is our response. We will be contacting the police to claim the truck stolen. Please contact us with any other questions.

      Sincerely, 

      *********************************
      BRIMLEY AND ASSOCIATES
      PO BOX 71628
      *************
      ************

    Brimley and Associates, LTD is NOT a BBB Accredited Business.

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