Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Recently purchased an automobile for my girlfriend that has sat in my driveway for three years. She had had an interlock system installed into her car due to DUI. After that system was removed she purchased a new car . I purchased her old car that had the interlock system installed and uninstalled through A1. Now that my son is old enough to drive, I’m fixing the car up for him and realize that they got it all the wiring under the steering wheel to install the system and none of the components work like the Horn or cruise control. The only people under the steering wheel. When I called them yesterday to ask who I could speak to about this issue, she laughed at me and hung up on me. After doing some research, I have done multiple vehicles. They should be held accountable at least people should be warned that Macanic said their systems will rip apart the wiring in your car, willingly and knowingly. Disregarding proper repair procedures.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company for the last 18 months. I had to have an interlock installed in my car. This company purposely does not give you instructions, or any explanation of how the device works and when you do something wrong with it, they hit my credit card with fees. I tried speaking to them multiple times asking for explanation, and they just tell me too bad, thats just the way it is. I tried to cancel doing business with them, but they told me that i would have to pay out my contract with them in order to quit using their services. I had a remote download which they charged me $150, that they said would work for 3 days. On the second day it locked me out. they said too bad, wouldn't refund my money, and i had to have my car towed to them to get calibrated. They have charged me multiple times for a declined card fee of $35 when there wasn't even a charge that was declined and the $35 charge went through. One of these times I was told they would put a credit on my account, but that never happened. I was told when the device was installed that it would be $150 to have it removed. I have a contract that stated removal would be $129 minimum. I went to have the device removed and was charged $450 and the removal process took the technician 10 minutes to complete. I was also charged for a final compliance report twice without and explanation or refund. This company has the worst customer service and are constantly trying to charge me fees and anything that they can come up with. when you call for an explanation, they just tell you too bad. They are criminal in the way they do business.

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is where I purchased the services for an interlock device to be installed in my truck. Every 60 days I have to get the device calibrated and then they charge me always with at least a few “violations” which I don’t drink and I blow into the machine every time I’m supposed to. I do not trust them whatsoever with the charges. On top of that they installed a camera and ever since then it’s been killing my battery so I had the battery tested and I was told at the battery shop that my battery is practically new and works fine and that it’s gotta be the interlock device killing it. So I had to jump it the end of December and once that happens I had a few days before I had to pay an early service fee and have it fixed or else my truck would shut off. I wasn’t able to do that and I didn’t want to give them anymore money so I had to wait until the end of January and tow my truck to their shop. Now it happened again and they’re telling me I need to buy a new battery and pay a bunch more money even though my battery is fine. So I decided I’ve had enough and I’ve been trying to make appointments to get it removed so that I can go to a different company and I’ve tried multiple times and they are ignoring my requests and when I try to call them on the phone they hang up on me. This has made me late to work multiple times. I’ve been stranded multiple times having to be jumped or when the device is malfunctioning. I’ve paid so much money. They don’t get back to me when I text or message them. I feel like they’ve taken advantage of me and now they won’t let me schedule an appointment, my truck won’t start and I can’t get anyone on the phone to help. I’m so disgusted with what they’re are doing and I don’t think it’s legal. If I had enough for an attorney I’d sue them. I screenshotted when I called last night and how they just hung up. I have all the texts and how it takes them so long to get back to me. Now I’d like to have them provide proof of all the charges.

  Business Response

  Date: 02/17/2025

  The complaint has been closed directly with the customer and client went into settlement release. Please see attached.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely appalled by this place. They know that you have to have this device in your car so they take full advantage. I have never been screwed over by a business this bad in my life. They take everything. Thousands of unjustified dollars. I can't pay bills I can't afford Christmas. I literally have nothing left. They've charged me $3k in the last month. I can't believe this has happened.

  Business Response

  Date: 12/30/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has abused my bank account at will making incorrect reports of violations and then charging for reset downloads

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* hate this company. I’m sorry there’s no way around it. I just got the device from A1 interlock installed on my car last year. They have charged me so much money and fees today. They are charging me 170 after I just got the brand new device put in. I tried talking to the guy and explaining it to him, but he said there’s no way this device could be having issues. You just got a calibrated two weeks ago and I’m like well it is I didn’t do anything wrong and he said I had to pay the $170. Otherwise my car is gonna get shut off and I said there’s I didn’t do anything wrong. You guys listen to the beeps before why won’t you listen to the beeping on the device now Because I didn’t do anything wrong and they’re charging me and they won’t listen. I ******* hate them.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business, all of a sudden charge $200 for a camera that needed to be installed on my vehicle DUE TO STATE LAW, I understand that. Upon installation they damaged my dashboard and are always unable to be gotten ahold of. This company also charges for violations on the interlock device itself, but you can never get a hold of them to find out what the violation is, and why the violation is there, also charges for things that they can't explain or won't explain because you can never get ahold of anybody. What I am going for is possibly being able to have them explain to me charges and what they are willing to do to fix my dashboard when they installed this camera and damaged my dashboard. I would also like to see possibly a customer service line where individuals being told they need their services could actually talk to somebody or get a hold of somebody and then be willing to help you without always pushing you to the app that nobody ever gets a hold of you back on. camera was installed on 10/24/2025 and i picked it up early morning of the 25th and noticed the damage. filling this out i also noticed two more charges for 55 dollars for each that i cant get ahold of anyone to explain.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me over $2000 in unjustified fees. I didn't expect to be dealing with a company so unjust or I would've gone somewhere else. I wish I had recorded every interaction because they definitely did unlawful actions but I have no proof unfortunately. Terrible company, smart company in the fact that they have their legal basis covered. Literally legal criminals.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 locked me out of my car and made me tow my car to their shop and then once they fixed the problem they parked it in a tow zone and got my car towed to the impound lot and won’t pay for the expenses

• Initial Complaint

  Date:08/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first attempt to collect a false charge to my account was unsuccessful in the amount of 103.50$ on or about July 30, 2024 after which in person I spoke to the technician about them charging me 103.50$ for mobile service when him and I did not conduct a mobile service the day of July 30,2024 and he told me to contact A1 and contest the alleged charges because he remembered the previous calibration and he did not complete a Mobil service he is a resident of California and only preformed service for the company . That day I contacted customer service about the amount they had attempted to charge my bank card which was declined, Shortly after submitting the complaint and inquiries I was charged another 453.99$ dollars where took from my bank card . One of the alleged charges was from June 22, 2023, almost two months later I was charged and that is wrong along with the rest of the charges that are also incorrect just like the 103.50$ they falsely attempted to withdraw from my account and that would be considered theft for inaccurate incompetence and fraudulent charges by unethical practices by the company and now where in the contract does it state that I can be charged two months after said alleged charges for breach of contact then charging me two months after is a breach of contact. This company has zero accountability for if I had the money available to withdraw they would of fraudulently and attempted to fraudulently remove my belongings from my account, my bank and will not have this company mistakes withdrawing/ attempting to withdraw from my bank without proper procedures and as I pay for my mistakes , I will not allow this company to allow mistakes without a response and consequences.