Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 77 locations, listed below.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
• 

  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
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  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
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  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new zero miles 2022 ********** Atlas in 2023.I am writing this complaint to bring attention some issues I have been experiencing with the brake pads on my vehicle. I have noticed that they have been wearing down and making really loud sounds, which has raised concerns about safety and performance. I have asked service multiple times and they check and tell me brake pads are fine. But I just recently came across online forums where others complain about this same issue. They know there is a problem with the brake pads but dont disclose at time of purchase. They need to put ceramic pads in for the noise to stop. I would appreciate it if they could address this issue honestly. Additionally, I would like to know if there are any recalls or service bulletins related to brake pad performance for my specific model.

  

  Business Response

  Date: 04/15/2025

  Customer will be in 4-16-25 at 10am to get brakes taken care of.   I offered a loaner car so he would not have to wait.  He was happy and appreciated the quick response. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Jeep vehicle into an authorized Jeep Dealership to diagnose a check engine light. I received the diagnosis of needing a new cold air intake filter, fuel filter and performing a diesel regen. I opted to also have an oil change completed. The next call I received was from the dealership advising me that the oil pressure in the car dropped during their final test drive and have now diagnosed the engine has seized. They towed the vehicle back to the dealership and proceeded to drain the new oil, finding medal shavings in the oil filter. The only option given to me is to replace the entire engine at an estimated cost of $23,000+. The dealership is refusing to take responsibility for their mistake causing the engine to cease. When I questioned how this occurred since I had no issues with the vehicle running prior to brining it in, the tech just told me it was unfortunate timing that the engine ceased. When I questioned further he said he would talk to the shop ******* and call me back. Upon the callback the shop is now claiming that they cut open the original oil filter and found oil shavings in that too. If this is the case then the vehicle should never have been driven by the dealership with medal shavings in the oil. This situation is either a misdiagnosis by the dealership initially or my vehicle lost oil pressure during their test drive and was driven with low oil, causing the engine to cease. Both cases are the direct result of the dealership making an error and should be the liability of the dealership to resolve

  

  Business Response

  Date: 04/11/2025

  Hello!

  Thank you for reaching out. I would be happy to assist you!

  Before we get started, if you don't mind, I require just a little bit more information. This BBB portal encapsulates all Larry H. Miller Dealerships, and we have a handful in ****. Could you please provide me the name or the address of the specific location that you are working with? I would then be able to connect you with the team best suited to assist you!

   

  Thank you.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23182877
  
  I am rejecting this response because: providing the requested additional details 

  Good afternoon, thank you for your response, the location is the Larry H Miller Jeep Dodge Ram located in Sandy, UT.  
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 05/01/2025

  Hello!

  I have received communication from the dealership regarding your complaint. The General Manager has let me know that the store has decided to cover the cost of the engine as resolution, and that this situation should be resolved.

  Thank you for reaching out, and we look forward to ensuring that you are satisfied!

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 3 weeks I have contacted **** **** Chrysler dodge jeep ram 8 times by phone. I have left voicemails, requested a call back with the operator, sent emails, and filled out the contact form on their website. I have never received any form of communication back. I would guess that if I were trying to buy a vehicle I would receive a call back within the hour. I am trying to get a prorated refund on the extended warranty for a truck I bought from them in 2021. The extended warranty company said I must go through the dealer I did the transaction with to cancel and receive a refund. I need whatever department that handles those requests to contact me.If I didn't live 3 hours away, I would go to the dealership in person.

  

  Business Response

  Date: 04/08/2025

  I have spoken to Mr. ******** and emailed him the cancellation request form to sign and send back to me, and will promptly turn in to my accounting office to cancel his extended service contract. This has now been handled and if you need any additional information, please let me know. 

   

  Thank you,

  ***** ******

  ****************************************

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle has been taken to the service department at Larry H Miller three times for resolving an issue with the fog lights. The vehicle was brand new when purchased, had this issue, and each time it is serviced at *** they say they fix it when they do not. They had my vehicle this last time for 5 days, ensured it was fixed, and it was not. The service department does not respond to emails and was unable to even let me know the status of my vehicle service.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  I spoke with this guest on 3/24/25. We discussed that the failure happens after some time of the fog lamps working. Guest and myself made a plan to drop the vehicle off on 4/4/25 for us to test the system multiple times. When vehicle left facility 2/5/25 fog lamps where working at this time. Guest then stated this seems to happen that we fix the issue only for it to return days later. I told the guest that I would have a level 3 technician look the vehicle over multiple times. I look forward to assisting the guest with the vehicle. 

  Thank you

  ******* ****

  Service Manager

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19th, 2025, I took my 2014 Jeep Wrangler sport to the Larry Miller dealership to get an oil change. When I bought the Jeep four years ago from Larry Miller, I had also bought a package of prepaid oil changes (During my previous oil change at the Larry Miller dealership in late 2024 I was advised that I had two remaining oil changes left on the prepaid package). When I asked the employee in the shop that I was going to use one of my remaining prepaid oil changes, he advised me that even though I had two oil changes left they had expired in 2023. I have one question: I had paid for those oil changes in advance so am I still due the service? Also, my prepaid oil changes were being accepted as late as fall 2024 which is obviously past the due date the employee had stated. There was no attempt to resolve the situation that day. Since I no longer have trust in this dealership, I am seeking a refund on the value of the two remaining oil changes.

  

  Business Response

  Date: 03/25/2025

  Hello!
  
  Thank you for reaching out. I would be happy to help!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to pass this complaint along to the team that is best suited to assist you.

  
  
  Thank you.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th 2025 I went to **************** to get an oil change and tire rotation. I received my car with the lug nuts installed backwards causing damage to my car, oil spilled in the engine compartment I had to clean up, and with damage to the axle nut caps. Additionally, the work order was written with the incorrect mileage, so I now have a discrepancy on the CarFax. Just about everything that could go wrong, did.I contacted the service manager in hopes to make this right, and it sounded like they wanted to fix the problem. It has been a week since contact was last made (3/14) and they have not returned my emails, or phone calls.Furthermore, when I initially arrived I was upsold on purchasing a two oil change package. With this experience I am hesitant to bring my vehicle back to them, and asked if I could be refunded the deal for two oil changes, and be charged for the one oil change preformed. I was told I would be contacted Monday or Tuesday (3/17 or 3/18) to refund the original amount, and charge me for the singular oil change. That has not happened either.I am asking for assistance to mitigate the original purchase, for compensation from the damages done to my vehicle, and to correct the CarFax.

  

  Business Response

  Date: 03/27/2025

  I spoke to the guest and will be forwarding this information to our west store location to make sure it is taken care of. 

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my vehicle on August 8th, 2024 due to it not being drive-able. Over the past few months I have not been fully notified about what is going on with my vehicle. I have went in a lot of times, and have received the same answer over and over again. "We are still working on it, the technician is still trying to figure out the issue, we are not sure what is wrong with your vehicle." **** has not been helpful which is the service advisor, along with ******* who is the drive manager. When I try to speak with the general manager, I am always told that they are busy. My vehicle has been in the shop for 7 months with no answers. They have opened a star case with ******** a few months ago, and I have not received any news with that either. I need my vehicle to be fixed, or I need it taken out of there with no charge, because they have not done anything to fix it and have been awful with communication. It is still being fixed under warranty, but I feel as though they will not let me take my vehicle out unless I pay for the labor that they have "supposedly" done, but I'm not sure if they have even done anything with the vehicle or if they are just lying. The last "update" or communication I received from them was the beginning of January 2025. They have also tried to have me come in to see if "we could figure something out." Which to me meant they were trying to sell me another vehicle. I do not want to purchase another vehicle from them. I want my vehicle that I took to them almost 7 months ago fixed or given back to me. Another thing is, they have not given me a progress report which they are supposed to do, so that I am able to keep up with what they are doing to my vehicle. Thank you so much for all of your help.

  

  Business Response

  Date: 03/25/2025

  Hello!

  Thank you for reaching out. I would be happy to assist you!

  Before we get started though, I need a little bit more information. This portal encapsulates all Larry H. Miller Dealerships, and when I search your information in our system, you appear across multiple locations. If you could please provide the specific location that you are working with I will make sure that this complaint gets passed to the team best suited to assist you!

   

  Thank you. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the dealership after my credit application was filed out online and I was asked to come by. I informed ****** of the car I was looking for and he had my credit application put in for a brand new ***** dollar ***** fe. I also informed ****** by text message I didn't want my credit ran more then once. This was a car I didn't agree to nor picked out. Then also I asked for the information that was used to be offered the credit as they did and I wasn't responded to. So I contacted the website manager and informed him I was requesting it. Once this happened I was contacted by ******* saying he would be seeing if the bank would take my application. Causing another inquiry on my credit for the same car ****** did. Not the car I wanted to purchase. ******* has been slow at responding to emails and still isn't responding when I'm asking why he didn't run my credit for the car I wanted. And why my credit was ran again when I specifically asked for my credit not to be ran multiple times. Due to the complaints I read it seems that thus dealership has bad business practices that should be reported to the ****, *** and ********** Whoever owns this dealership you should be taking your business a little more seriously.

  

  Business Response

  Date: 03/24/2025

  Hello!
  
  Thank you for reaching out. I would be happy to help!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to pass this complaint along to the team that is best suited to assist you.

   

  Thank you.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle began having transmission issues so we took it to the dealership. They acknowledged the transmission was having issues but said they couldn’t do anything about it because the computer wasn’t generating an error code. They gave us our vehicle back with no repairs done. A week later the transmission issues became much worse, not being able to reverse. We took it back to the dealership and they held the vehicle for 2 weeks and only allowed us to drive a loaner vehicle for 3 days. They said they needed to completely replace the transmission. Nice we got our vehicle back, 6 days later transmission fluid leaked all over my garage floor. We took the vehicle back to the dealership and they said a mechanic installed a leaking pump and tried a work-around to stop the leak and sent us on our way. They know my wife is 6 months pregnant and sent her off in a vehicle with deliberately faulty party installed and didn’t tell us until I noticed the new leak. They had to order another pump and kept our vehicle even longer. Then they called and said the transmission they installed was used and rebuilt from another vehicle, but never told us that in the first place. They said the replacement transmission is faulty and they need to order another brand new one. My vehicle is still under warranty. It’s a 2022 with 50,000 miles on it. So they deliberately installed TWO faulty parts and sent my pregnant wife on her way. They have done nothing to make this right or repair the lost trust in their service and business.

  

  Business Response

  Date: 03/17/2025

  To whom it may concern,
  
  We at Larry H. Miller Southwest Hyundai take pride in bringing the best possible experience to all of our guests.
  Unfortunately, as with any customer service experience, there are some guests for which our services do not meet expectations.
  In the case of Mr. **********, the vehicle was brought in with ongoing transmission issues which took time to diagnose and receive approval for warranty coverage.
  The guest was provided a replacement vehicle for the duration of the repair (2/18 - 3/4). The vehicle was then delivered after replacing the transmission and test driving.
  The vehicle then returned with a leak from the transmission oil pump. This part was not replaced the first time due to warranty procedures.
  The oil pump issue was promptly diagnosed and parts were ordered - the repair will be complete no later than 3/20. In the absence of a replacement vehicle, the dealership has provided the guest with a rental car at no expense to them. 
  Additionally, in the interest of exploring all options, the sales department and General Manager provided the guest with a very generous trade in offer for the vehicle. The guest declined this offer stating that the dealership would not "lose enough money" on the trade.
  
  
  Kind Regards,
  The Southwest Hyundai Team

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my near brand new ram 1500 into the ****** ***** dealership to trade it in due to lack of funds to support my family. The dealership offered me a 2014 ***** Silverado for $17,000. The idea behind the purchase was to have a working truck to continue my home and work life, as well as make as close to $5000 as i can off the trade in of my Ram 1500, to ensure my family had the funds to continue living. After purchasing the truck, the day after the truck would not start so i filed a complaint with the BBB to resolve the issue, after Chevrolet received the complaint and was contacted by the BBB, they paid for a new thermostat and i hoped that was the last time i ever had to deal with them. But this morning on March 7, 2025 the truck they gave me broke down with a flashing check engine light. The price to repair the Catalytic Converter, as well as pay for labor for the repair is way beyond what i am able to afford. I simply ask for a refund of my money paid for the truck, or a replacement truck.

  

  Business Response

  Date: 03/14/2025

  Hello,
  
  Thank you for reaching out. We have attempted to contact you regarding this complaint and your situation earlier this morning,and we would like to discuss this with you as soon as possible.
  
  If we have still not connected by the time that you find this response, please feel free to reach out to my Service Manager, ***** ******, at ************,and we will do everything in our power within reason and good faith to ensure that you are satisfied.
  
  Looking forward to getting you taken care of.
  
  
  - **** ******, General Manager