ComplaintsforZok Relief, LLC

• Initial Complaint

  07/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ZOK Relief guarantee and refund all I can say is read the small print first. In my opinion and experience (since ehe device was faulty/didnt work, is that the way the refund policy and return details are written, only benefits the company, e.g. the whole box needs to be returned vs just ehe devide (which cant and shouldnt be resold). Therefore, it will cost a lot to mail 1 or more boxes back which makes it not worth returning. In my opinion, I think this is why its written this way, to make customers just say forget it. But also, tie in needed to fly urgently to be with your dying father who passed shortly after, theres still 0 compassion, response, or understanding of their return details/requirements not being reasonable. I never got a response especially after they ghosted me and after I sent multiple written articles showing proof of the death in my family. Now Im left with a product that doesnt work and I cant use or re gift in any capacity.Also, the $8 back in the form of a virtual gift card when the ad/promo said it was cash back is extremely deceiving. Who wants an $8 gift card that you also have to wait over 30 days for. I expressed extreme disappointment when I found out scout this as well. What a hood wink. This companys lack of business ethics and transparency is concerning.

  Business response

  08/07/2024

  Hi ********! Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced. First and foremost, we are deeply sorry for your loss. We understand how challenging it must be to navigate these matters during such a difficult time, and we regret any additional stress our processes may have caused. We want to address each of your concerns. Our intention with the return policy is to ensure that all components, including packaging, are returned so we can thoroughly inspect the product and understand any issues. In your specific case, considering the circumstances, we would like to offer a more convenient solution. We just processed a full refund of your order. We apologize if our previous communication did not convey the empathy and understanding we strive for. We are committed to addressing your concerns and ensuring that our responses are timely and considerate. We will investigate why your previous communications were not responded to and take steps to prevent this from happening in the future. About our 20% cashback offer, we are sorry for any confusion. Our intent is never to deceive our customers, and we appreciate your feedback on how this can be perceived. We will review our promotional materials to ensure clarity and transparency in the future. We value your feedback as it helps us improve our policies and customer service. Thank you for your understanding and for giving us the chance to resolve these issues. Sincerely, Zok Relief Team.
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on April 23 and I paid extra for expedited shipping, today is April 29 and still no delivery. I can not find a phone number to call and I have sent a few messages through their website and haven't got a reply. Very frustrating.

  Business response

  04/30/2024

  Hi *****! We're sorry for any inconvenience caused. We expect orders with expedited shipping service to be delivered within 2-3 business days. Your order was processed on April 24th so the last day for your delivery was yesterday, April 29th. According to your tracking history, your order was delivered yesterday: **********************************************************************************. Could you please confirm if you received it? We will be looking forward to hearing back from you. Were here to make things right either way.

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the zok for migraine relief. It was supposed to come with a money back guarantee. The product did not work and caused pain in my ear. I returned the product with an RMA number on august 10th. I provided the company with the tracking information and haven’t gotten a refund or a response.

  Business response

  09/20/2023

  We apologize for the delay with the refund process on our behalf. As soon as our team was aware of this, we processed the full refund to the customer's card as you can see in the image attached. Thank you. 

• Initial Complaint

  03/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a Zok device on December 7th, 2021 and after a couple weeks of constant migraines and no help I wanted to send the device back. Their policy says that there is a money back guarantee for 60 days. We have reached out to every public email they have and radio silence since December 20th 2021. (with exception to an email they responded to once that said please try again... and they didn't even respond to my response to that email. They will more than likely say that we were reaching out to the wrong email, (looking at previous complaints). This seems like a typical Utah MLM scam by someone creating this business to take advantage of people. Dishonesty is the biggest problem in this world. Come clean, be authentic. I want a refund. Ironically this has given me more headaches.

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