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Business Profile

Amusement Parks

Ninja Kidz Trampoline Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    billing confusing, can't get a copy of billing g billed incorrectly, too many young people running it, either not enough emoyees or no supervision

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a party in person for my son’s 5th birthday for 20 kids with a private room and left half a deposit down, one week before the party I upped the count to 30 kids and asked if the venue would accommodate my party, I was told yes. Day of the party, after check in I was immediately asked to pay the remaining balance. Come to find that we were placed in the smallest room due to an oversight on staff’s part and large room was already booked. I spoke to a Paola and another manager and was told my guests would be given one hour jump time vouchers and a considerable refund (400$) due to the oversight on staffs part. Here we are over two months later and have yet to receive the refund we discussed and unable to get a return call from manager Tony after reaching out myself several times and getting promises of a returned call. This place lacks follow through and is full of empty promises to their customers, maybe after this filing, I will finally get the call I have been waiting on.

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I held my daughter’s 8th birthday party at Ninja Kidz this past weekend. The party was close to $800 for the Gold package which was to include a private room and a host to assist with setup, food, and take down. Upon arriving 15 minutes prior to the party time, it was extremely chaotic and unorganized. The room was not ready to be occupied on time, the host was not present for at least the first 30 minutes and my guests and I decorated the room. There was a push for us to leave the room and playtime promptly, however we did not start on time. Granted, one of the managers was very apologetic and after speaking with him, he allowed us more time in the room and additional playtime. However, I could have paid less for a cheaper package because I did not receive the “Gold” package treatment! I paid for 4 pizzas and only 3 were brought out, one was burnt, and the fourth pizza was not brought out until 10/15 minutes before we were supposed to leave the private room! The pizza was not cut all the way through and I had to serve the guests (which should have been the hosts job). Paying close to $800 for a Gold experience and receiving bronze is unacceptable. My guests also did not receive the $10 gift cards as advertised. In the end, the children enjoyed themselves but I am not happy with the overall experience and what feels to be a rip off. I have been calling every day and texting- no one has responded nor called back

  • Initial Complaint

    Date:01/23/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Facility use membership is advertised as a month-to-month, no cancellation fee(s) contract where cancellation notice must be give 3-business days prior the monthly renewal date. However, they discontinue your membership the day you submit your cancellation. So if your membership renews on the 1st day of each month, and you give proper cancellation notice 3-days before that, even though your paid for those 3 days on the 1st of the previous month, they shutoff your membership immediately upon cancellation notice and do not allow you to use the facility the last 2 or 3 days you already paid for using the facility. It is even worse for a person who misses the cancellation date by even 1 day. Because they shutoff the customer's membership immediately on the day of cancellation notice, even though the customer has already paid the following monthly membership fee, the customer could lose up to 32 days of facility usage that they already paid for. I do not believe this policy is legal and would like the BBB's assistance to verify this. Thank You ... your assistance is greatly appreciated.

    Customer Answer

    Date: 01/23/2024

    This email is regarding case # ******** Ninja Kidz Action Park. I spoke with the owner of Ninja Kidz Action Park, *******************, today he explained that once the membership is canceled the member has until the last paid day to use the Ninja *********, there was miscommunication with the staff / managers onsite that instructed me incorrectly. He has also given our kids a free month to come use the Ninja *********. Please close this as we are pleased with this business. Thank you

Ninja Kidz Trampoline Park is NOT a BBB Accredited Business.

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