Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with my car and it was brought to the dealership to be fixed. After dropping it off and checking back in I was told that they didn't have the car three different times. They lost the key fob. They were not even sure why I had dropped the car off in first place. They have terrible communication and do not respond well when asked to, as well as with what they are doing to solve the problem. They had my car from December 23 to February 9. I talked to Josh Osborne, general manager about the issues we were having and he assured me that there would be no costs that I would be paying, however after they finally figured out what the issue was I was presented with a $2,199.62 bill.

  Business Response

  Date: 03/27/2025

  To whom it may concern, 
  
  The dealership has been more than fair in addressing this customer's complaints. It was originally advised that the issue with their vehicle was with the push button start. The technician installed it; however, it did not resolve the issue. Therefore, the dealership did NOT charge the customer for that, as it didn’t fix the issue. The dealership also did NOT charge for three hours of Diagnosis ($555.00) to continue to figure out the problem. The switch was $109.00 with $92.00 to install it. The dealership also did NOT charge the customer the $348.00 to replace the key the team lost as well.  Thus, the dealership has covered a total amount of $1,104.00 as a gesture of goodwill. This was the only portion the general manager agreed to take care of on behalf of the customer's complaint about poor communication and length of time without the vehicle. 
  Once we confirmed the issue with the diagnosis, we found out it was the shifter ASM. The customer's advisor called and told them what it needed and that’s when the customer asked for half off. We respectfully declined the customer's request, and the customer approved the repair over the phone with their advisor. At this time, we would respectfully invite the customer to take their future business to another Volkswagen dealer as we cannot seem to meet their level of expectations of customer service. 

  Thank you. 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Volkswagen Tiguan from Volkswagen SouthTowne in June of 24. Initially, we were told the Tiguan came with key replacement, tire and wheel protection, and a warranty. However, when it came time to sign the contract, the price was $10,000 higher than what we were quoted. Upon reviewing the contract, we discovered that the key replacement and tire & wheel protection were adding thousands of dollars to the total cost. It took four attempts to get an almost honest contract from them. Four! Ultimately, we were told that if we wanted to proceed with the trade-in, we had to keep both the key replacement and tire & wheel protection in the contract. Frustrated but exhausted, we agreed after the finance manager convinced us that, given the Tiguan’s all-wheel-drive system, the tire protection was crucial—if one tire blew, I’d likely have to replace all four, and the plan would cover it. Then, we noticed a $300 ETCH fee. When we asked about it, Mike, the finance manager, falsely claimed it was required. Unfortunately, we trusted him. Later, my father, who has worked in the car industry his entire life, told us that this fee was completely unnecessary and that we should report the dealership to the Motor Vehicle Enforcement Division (MVED). Frustrated but busy, we let it go. Fast forward to this week: I blew a tire on the freeway. Finally, I thought, my tire & wheel protection would come in handy—only to discover that it only covered the single blown tire. If I wanted the second tire replaced (which they originally said was necessary for AWD vehicles), I had to pay $400 out-of-pocket. Everything they told us about this coverage was a complete lie. I called the dealership for help, but no one returned my call. Now, I’m forced to drive to Park City on a spare tire in a snowstorm, adding insult to injury—on top of the unexpected $400 expense.

  Business Response

  Date: 03/13/2025

  To whom it may concern,
  
  The customer did purchase a 2024 Tiguan on or around 6/8/2024, trading in two vehicles. Due to the negative equity in the trades, the customer’s purchase is what we call a "Structured Deal". As part of the purchase, we agreed to pay more for their trades to lower the negative equity going into the new loan, in agreeance that the customer would opt to purchase OPTIONAL after-market products. Thus, the customer agreed to purchase an extended service agreement, key warranty, theft protection, and tire and wheel protection. A total amount of $4,523.95. All but the theft protection are cancelable items. If the customer wishes to, they can cancel these at any time for a pro-rated reimbursement that is applied to their loan within 8-12 weeks.
  
  As it relates to the recent tire replacement, we cannot dispute the warranty coverage, however, we can help with the cost for replacement by offering a VIP discount to the repair, if the customer would like.
  
  Thank you, 

  Julie *****

  Customer Relations Manager

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified used vehicle from Volkswagen SouthTowne on November 6, 2024. I live in Stansbury (approximately 25 miles). On the way home I noticed that the car was shaking when I applied the brakes. Not knowing the car because it’s new, I question whether it was the road or something else. I don’t know. It’s my responsibility to diagnose car problems. I was under the impression that I was buying a car and working condition. When I got home I parked the car in the garage and didn’t drive it for another five days. When I drove the car a second time the issue persisted. That is when I realized something isn’t right. I spoke with the family member who told me that it could be warped rotors. I called the dealership and spoke to the sales supervisor. He informed me that if it was the brakes or rotors, they are an wearable item and are not covered under warranty. I am not seeking to have them covered under warranty. I am seeking for them to cover the cost of the repair as this was the condition of the car when it left the lot. they are refusing to pay for the cost saying that I am the one that inflicted the damage on the car in the 25 miles of flat ground I traveled to get home. There other excuse is that I waited a week to reach out to them. They claim it is also not covered because it is not a safety issue. My concern is that the car inspector did not properly inspect the brakes and sent me on the road with some thing that may or may not pass inspection. When asked how many other test drivers drove the car after the certified inspection and before I purchased it, they told me that they didn’t have that information. In addition to the warped rotors, the knob that changes the drive modes didn’t work either. I informed the salesman of that the day after via text, November 7. They covered that at no cost but refused to look at the brakes that day because they didn’t have time.

  Business Response

  Date: 12/16/2024

  To whom it may concern, 

  When purchasing a used vehicle, you are purchasing it "as is" which means the dealership does not warranty any repairs after the purchase. Brakes and Rotors are considered normal wear and tear, and the warping of the rotors can happen at any time, therefore the dealership will not be covering the cost for repairs. However, as a gesture of goodwill, we did provide the customer with VIP pricing.

  
  Thank you, 

  Julie D****

  Customer Answer

  Date: 12/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The business has the responsibility of being truthful and disclosing issues with the car. It was my understanding that the car was “certified” and thoroughly inspected. When asked for the inspection document, it didn’t list information about the brakes. I was told those details were “internal.” When asked who drove the car post inspection and pre purchase, they told me there is a log with that information. When asked specifically to review that information, there was an excuse for why that information was unavailable. 
  

  Additionally the inspection documented there was a missing piece of trim on the driver wheel well. Before purchasing the car they told me that would be replaced and it is still missing. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/17/2024

  To whom it may concern, 

  The vehicle does go through a Certification Inspection to ensure it is up to Volkswagen standards for their Certified Pre-Owned warranty. At the time of inspection, the brake pads measured well above passing standards and the rotors were not warped. The customer was provided with the customer copy of the inspection, although it did not meet their expectations of what they were hoping to see. The rotors warping can happen at any time due to driving habits such as hard braking, excessive heat, ect. This is why it's almost NEVER a warrantable repair, and almost ALWAYS customer pay. The dealership has been compliant and has offered a discounted rate for the repair. Nothing further will be offered at this time. 
  
  Thank you, 

  Julie D****

  Customer Answer

  Date: 12/17/2024

  
  Complaint: ********
  
  I’ve known since the beginning that brakes and rotors are a wearable item. I’m not trying to get them covered under warranty. I’m attempting to hold the business accountable for selling me a car that wasn’t up to the standard they claimed it was. It had shaking in the steering wheel upon breaking on the way home from the dealership. I was getting to know the car. I was not able to diagnose it or realize it was an issue at the time. I work nights (1700-0500) and sleep during the day. I have a commuter car I drove to work. It took me five days to drive the Tiguan for the second time and reach out. I bought it on Thursday 11/7 and worked 11/8-11/9. 11/10 was a Sunday. I reached out two business days following that which I don’t find unreasonable considering my schedule. It’s unfortunate that my response was not timely enough. Ethically this is wrong. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them around 07/22 and had problems from the beginning. Working with the sales team and finance they used tactics to undermine and take advantage of you. While they do this they keep information from you on your loan and never gave me the paperwork on my vehicle. On my loan they put the wrong odometer reading causing me to have a flag on my vehicle when I looked at trading it in towards another vehicle I also never received my gap insurance refund after the trade was completed. I have been trying to get my gap insurance back on this car for a year and a few months now and they keep shuffling me around to different people who tell me they can't help and the person I need isn't here call back tomorrow. On my current vehicle I own through them because of what they did on my previous vehicle and the odometer fraud I couldn't trade that car in at any other dealership making me work with them again and dealing with the same stress from there sales and finance team being hostile to just get a sale

  Business Response

  Date: 08/02/2024

  To whom it may concern, 

  We are saddened to see that this customer is unsatisfied with their purchase from our dealership. We take pride in being fully transparent with all our guest, and presenting them with all their options when purchasing a vehicle that fits their needs and budget. All customers receive copies of their paperwork in a USB drive and can request physical copies as well. As it relates to the *** insurance allegations, we don't have any record of a cancelation request of any after market products purchased with their vehicle. If the customer would like to cancel any cancelable after market products for a pro-rated reimbursement, they can contact our warranty administrator at ************, or come into the store to fill out the cancelation form. 

  Thank you, 

  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never done business with the company before, I did travel across county's to visit with them once only to find out I was lied to regarding price. Somehow they have information about me and my vehicle(purchased elsewhere) and send me marketing mailers regarding the vehicle.Multiple times I have called the number on the multiple mailers and asked for the individual sending the mailers. I have asked for callbacks and left contact info, I have been given the run around attempting to prevent me from speaking to the individual who reached out to me and rather transfer me to a different sales funnel.By gating my contact and refusing to return calls, they are preventing me from both unsubscribing as well as having my data removed from their system.

  Business Response

  Date: 07/25/2024

  To whom it may concern, 

  This customer's information has been sent out to the appropriate parties to be opt-out of future communications. The customer may have to resubmit a request should they engage in communications with the dealership in the future. For more information about our privacy: 

  *************************************************

   

  Thank you, 
  *********************;

   

   

   

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22034465
  
  I am rejecting this response because:
  It does not address the actions of the business to prevent opt out, nor did they disclose who they acquired my information from.
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealer is beyond incompetent in the service department. We purchased three ***** from here in the last year. While the sales team is great the service after you buy a care is pathetic. Our car has a warped windshield which is a know issue of the ID.4. We took our car in shortly after buying it to get it fixed and we've been getting the run around ever since.Visit one: **** the service guy gave us the run around and told us we'd need to work with our sales person. We left the car there for a week for them to look at. After a week we picked it up.Visit two: We came back to pick up the car since they needed more time to get the windshield in. They said the part would be in shortly. We needed our license plate installed and **** once again gave us the run around. We had to go back to our sales person to get a part.Visit three: (Three weeks after first visit) They still don't think they can get to it. **** also hung up on me and told me to take my business elsewhere. We definitely will!

  Business Response

  Date: 04/22/2024

  To whom it may concern, 

  This customer has been in direct contact with both the Service Manager and the assistant service manager to address their concerns with the windshield, as well as the customer service received from the Advisor the customer was originally working with. Appropriate action has been taken internally to address the complaint against the Advisor, and the customer has been scheduled an appointment for Wednesday, April 24th to have the repairs completed. As a gesture of goodwill, the customer has also been offered a rental while their vehicle is in service. 
  
  Thank you, 

  *********************

  Customer Relations Manager

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken in a vehicle I recently bought from vw southtowne for an issue I had with it, I scheduled a service for it to be checked out and taken care of. I showed up for my appointment on September 29th, a technician named **** came outside to inspect the vehicle and I demonstrated for him what causes the vehicle to make the noise I was concerned about. **** had instructed me to pull into their service shop and I had sat in my vehicle for ***** minutes before being told to pull out and they couldnt do anything until the 12th of October, so I had scheduled yet another service for my vehicle on the 12th. I was told I could continue to drive my vehicle for the time being, which I had respectfully declined out of better judgement. I had given vw southtowne a call to follow up on my vehicle on the 13th of October to follow up on my service and was Informed my vehicle had not made it into the shop yet. I had given it almost a week and communicated with vw southtowne again on the 17th of October and asked how the service on my vehicle was and they stated nothing is wrong with it and it was perfectly fine. Something is clearly wrong with the vehicle, when I make sharp turns after it is warmed up it makes a violent knock/shudder.

  Business Response

  Date: 10/24/2023

  Too whom it may concern,

  The dealership had been working tirelessly behind the scenes to address this customer's concerns. In short, we did have to send it to the Manufacturing dealer for repairs. 
  
  Thank you, 

  VW Southtowne. 

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Volkswagen Golf R has been at this dealership since May 4th and has been broken for over 4 months! It went in for new fuel injectors but after those were replaced the tech said the engine was blown.It has now been over a month since my service advisor *** (****) ******** has not given me any updates on weather or not my warranty will cover this and has taken weeks between every response. The only reason i knew my engine needed to be replaced is because i went into the dealership and had to speak with *** (****) directly.Im not sure if its possible for my experience to get any worse and so far this has been the worst dealership experience ever.My warranty company calls *** at VM South town everyday and has started resorting to flying out to see them in person to actually get any answer. All then need is to tell my warranty company what exactly caused my engine to break and my claim will be approved and then i can get my car back.All they want is to see the piston rings and if they went bad, but *** cant even answer the phone.ITS NOW BEEN 4 MONTHS AND MY EXPIERENCE HAS ONLY GOTTEN WORSE , *** at VW SOUTH TOWN HAS ZERO ACCOUNTABILITY.

  Business Response

  Date: 09/19/2023

  To whom it may concern, 

  The customer is using a 3rd party warranty cover the needed repairs, and they haven't been as communicative as to what they're requesting in order to approve / deny coverage. The advisor was just informed of the next steps last week, and we are working towards approval with their 3rd party. As it relates to the lack of communication with the advisor and customer, we will take appropriate action internally if/where needed to address the complaint and ensure the communication improves. 

  Thank you, 

  VW Southtowne

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20612071
  
  I am rejecting this response because:

  I have proof my warranty company has been very clear with *** since August 22nd that they needed to see the piston rings and that they expected that done with the initial tear-down done in July. 

  All you have is excuses, you know how to contact me if you want the real story. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/20/2023

  To whom it may concern, 

  Per the 3rd party warranty's request, the additional tear down should be completed by Friday. At which point the 3rd party will likely send a party to inspect the vehicle before approving/denying warranty coverage. We will continue to work directly with the customer as things progress. 
  
  Thank you, 

  VW Southtowne

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20612071
  
  I am rejecting this response because:

  VW South Town failed to complete the engine tear down by Friday 9/22 ( As promised to me and my warranty) and now it's unknown when it will be completed.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/22/2023

  To whom it may concern, 

   

  Our technicians are doing what they can with the overflow of customers, working as promptly as possible without compromising the integrity of the work being performed. The customer will be updated as things progress. 
  
  Thank you, 
  VW Southtowne

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is executing a clear "bait and switch" scheme. They offered a 4k discount on the Taos model (along with others.). We agreed to the purchase at a discounted price of $21,613. However, when the time came to close the deal (at the very last step) the dealership introduced the requirement to buy a bogus extended warranty (changing the original 4 yr/50k warranty to a 4 yr/60k warranty) for the price of $4,000! When I informed them that I was absolutely not agreeing to buy the warranty I was informed that the dealership would not honor the 4k discount if I were un-willing to purchase warranty. The "manager" then offered a 3k discount instead BUT I would have to purchase the "ceramic coating" that they supposedly do on all their cars, even though that was not mentioned on the paperwork I had just rejected. I refused that offer and told them I would be willing to accept the 3k discount, even though they supposedly were offering a 4k discount but that I would not pay for the ceramic coating ($995.). They refused so I left after having wasted hours of my day on their bait and switch scheme. THEY REALLY SHOULD BE SANCTIONED, FINED AND FORCED TO HONOR THEIR OFFER TO ALL CUSTOMERS WHO PURCHASED A CAR UNDER THEIR FALSE ADVERTISING. I have a video showing their advertised discounts which I am happy to provide.

  Business Response

  Date: 09/05/2023

  We feel awful that it came off less than clear with you on how the promo works. You found the discounts online where we try very hard to clearly define the requirements for the pricing. Here is that disclaimer -
  

  Disclaimer:

  
  See dealer for details. Discount includes all available VW rebates and $1000 Dealer Trade assistance. Dealer arranged financing of at least 90% of MSRP which may be through VCI  required. Cannot combine any other special offer. Special rate may not be combined with discount. In stock vehicles only. All advertised prices exclude Dealer installed options, government fees and taxes, Dealer fees, any electronic filing charge, and/or any emission testing charge that must be paid by the purchaser.
  ID.4 EV SUV is eligible for a $7500 lease credit through VCI for qualified buyers. Or may be available as a tax credit. Talk with your sales representative / client advisor on how to take advantage of this discount.
  While we make every effort to ensure the data listed here is correct, there may be instances where some of the options or vehicle features may be listed incorrectly as we get data from multiple sources. PLEASE MAKE SURE to confirm the details of this vehicle with the dealer to ensure its accuracy. Dealer cannot be held liable for data that is listed incorrectly.
  
  Also, we showed you the special finance rates as an option, we also went over the qualifications for the military discount, you had no trade, and we still tried to offer you a way to get the discount even though you didn't qualify for it. After offering you over a $3,000.00 discount after deducting the discounts you didn't qualify for, you told us "I wouldn't buy from you unless you give me the full discount.” We were clear in how the program works, and we cannot honor a discount you do not qualify for. We wish you well in your shopping and hope you find a deal that works for you. If you would like to discuss this further, please reach out to our customer relations department.

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   They have responded quickly to my concerns and resolved them in a satisfactory manner.  I appreciate their efforts to resolve the issue.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped off our vehicle a couple of months ago at Volkswagen Clearlake. We have had multiple issues with this service department which you may find on BBB.org under ***************** ****** ***** Headquarters Complaint # ********. Our complaint went unanswered, as the dealership is under the new management of ********************, and we now are encountering additional issues. Our Vehicle was finally finished after 2 months. We proceeded to pick up the vehicle and immediately after leaving, the vehicle was making a horrible whining noise when turning and the sunroof no longer was operational. I returned immediately and left the vehicle with the service department also note that the headliner was full of oil stains from mechanics hands. I received a call from the service tech ****** a week later today to tell me the whining when turning was "mostly" gone and i would have to pay a diagnostic fee to look at the sunroof! I had him reach out to his service manager **** , who then called me and let me know he would diagnose it for free but, if something "serious" is wrong like an engine in the frame he wouldn't be able to cover it. Please be advised my vehicle had extensive TDI warranty repairs done including removing and replacing of the engine, and transmission, which if done incorrectly could malfunction any part of a vehicle which is electronic. Now taking into account the vehicle was not properly examined before leaving i think the work done might have been mediocre at best. So my thoughts are more things will be coming up that have been touched during the repair process. I will be happy to email you previous complaint for your information so you have a better idea of my perspective and the other issues I have experienced .

  Business Response

  Date: 02/11/2023

  To whom it my concern, the store and business in question is our ************* Store in *****, the Manager to speak with who runs that location is ***************************. He can be reached @ ************** or by email ************************* Being that they are an individual point and in a different state it would be difficult for our store (in ****) to help in any way but if there is something I can do please feel free to have them reach out to me @ ************.