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Business Profile

Window Installation

Utah Discount Windows and Doors

This business is NOT BBB Accredited.

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1

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Review Details

  • Dane H

    Date: 06/18/2023

    I recently had the unfortunate experience of dealing with Island in the *************** LLC dba Utah Discount Windows and Patio Doors. I must say that it was a nightmare. My interactions with this company left me deeply dissatisfied and frustrated.The customer service provided by ********************** and Patio Doors was abysmal. They installed windows that have been leaking since the install and have failed to address my concerns adequately.Furthermore, the lack of professionalism displayed by the company was shocking. I encountered numerous instances where my inquiries and requests for clarification were completely ignored. I tried to work with them to resolve the issues and they sent me a formal termination of contract letter and refused to take accountability for the leaking windows. This level of indifference and disregard for customer satisfaction is inexcusable.The quality of the installation I received from Utah Discount Windows and Patio Doors was subpar. The windows and patio door I purchased were installed with large gaps all the way around, rested on sheetrock on the base that is succumbing to the weight of the window without a ledger board, and cold air coming in through the caulk, negating the efficiency of the new windows. The installation process was disappointing, with sloppy workmanship and a lack of attention to detail.The overall experience with Utah Discount Windows and Patio Doors has left me deeply regretful of ever choosing to do business with them. I would advise anyone considering their services to look elsewhere for a more reliable and competent provider.In conclusion, my encounter with Utah Discount Windows and Patio Doors was nothing short of a disaster. I urge others to avoid this company at all costs if they value their time, money, and sanity. This was by far one of the worst customer experiences I have ever had, and I sincerely hope that others can be spared from such a distressing encounter.

Utah Discount Windows and Doors is NOT a BBB Accredited Business.

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