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Complaint Details
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Initial Complaint
08/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Two unauthorized charges to my credit card - never heard of Modere, let alone ordered products $87.69 on 7/31/2021 & $207.27 on 8/9/2021
Business response
08/12/2021
To Whom It May Concern:
Modere wishes to respectfully acknowledge receipt of your correspondence dated August 12, 2021 regarding Complaint ID *********.
We understand the frustration the complainant experienced receiving an unauthorized charge on their credit card.
In an effort to resolve this issue with the complainant, we would be happy to issue a full refund if you could call our Customer Service department at ###-###-####. In order to issue the refund, we will need the full credit card number only (there is no need for the expiration date or CVV number). If you would prefer to dispute the charge with the bank, we completely understand and encourage you to do so. We sincerely apologize for this unexpected delay. We are currently taking necessary steps to avoid this situation in the future, for all our customers.
We sincerely apologize. If there are any questions or additional concerns regarding this situation, the complainant may contact me directly. As always, it is our desire to resolve any and all matters promptly, completely and to the complainant’s full satisfaction.
We hope that this resolution is satisfactory to the Better Business Bureau of Utah.
Sincerely,
Brea M*******
Sr. Manager Customer Experience
Modere
Tel: ###-###-####
E-mail: [email protected]Initial Complaint
08/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never even heard of the company Modere and I’ve had over $200 taken out of my checking account. I have not authorized the charges nor have I even heard of this company. The first charge way 5/18/21 $50.12, second was 7/17/21 $77.69 and the most recent one was 7/22/21 $107.28. I would like a full refund. Also, how did they get my account information??Business response
08/11/2021
To Whom It May Concern:
Modere wishes to respectfully acknowledge receipt of your correspondence dated August 11, 2021 regarding Complaint ID ********.
We understand the frustration the complainant experienced receiving an unauthorized charge on their credit card.
In an effort to resolve this issue with the complainant, we would be happy to issue a full refund if you could call our Customer Service department at ###-###-####. In order to issue the refund, we will need the full credit card number only (there is no need for the expiration date or CVV number). If you would prefer to dispute the charge with the bank, we completely understand and encourage you to do so. We sincerely apologize for this unexpected delay. We are currently taking necessary steps to avoid this situation in the future, for all our customers.
We sincerely apologize. If there are any questions or additional concerns regarding this situation, the complainant may contact me directly. As always, it is our desire to resolve any and all matters promptly, completely and to the complainant’s full satisfaction.
We hope that this resolution is satisfactory to the Better Business Bureau of Utah.
Sincerely,
Brea M*******
Sr. Manager Customer Experience
Modere
Tel: ###-###-####
E-mail: [email protected]Initial Complaint
08/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I mailed back their product on May 25th,20201 through UPS ( tracking number: ******************) and I paid $15.06 to ship this product back. I originally received the $141.99 on 06/14/2021 to my TD bank account and because my debit car was canceled previously, TD bank sent the money back to Modere. On 06/24/2021, I spoke to Carla from Modere and they were supposed to call me bank and never did. On 06/25/2021, I called back and spoke to a Phil he said I was supposed to receive my money within 5-7 business days. On 06/30/2021, I called the company again and received zero results. On 07/07/2021, I called modere again and they said I would receive my money within 9 days, still nothing. On 07/12/2021, called the company again and I spoke to a John, we got disconnected, I called back four times and then I finally spoke to John again and he said he was refunding my money immediately and that I should see the refund in 3-5 business days.( reference number: ********). Still no results.Business response
08/09/2021
To Whom It May Concern:
Modere wishes to respectfully acknowledge receipt of your correspondence dated August 6, 2021 regarding Complaint ID ********.
We understand the frustration the complainant experienced trying to request a refund. In an effort to resolve this issue with the complainant, we called and left a message for the complainant to call a direct number for assistance.
We sincerely apologize for any confusion or misunderstanding on our part regarding the complainant’s refund.
If there are any questions or additional concerns regarding this situation, the complainant may contact me directly. As always, it is our desire to resolve any and all matters promptly, completely and to the complainant’s full satisfaction.
We hope that this resolution is satisfactory to the Better Business Bureau of Utah.
Sincerely,
Brea M*******
Sr. Manager Customer Experience
Modere
Tel: ###-###-####
E-mail: [email protected]Initial Complaint
08/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
They charged my debit card and i have NEVER heard of this companyBusiness response
08/06/2021
To Whom It May Concern:
Modere wishes to respectfully acknowledge receipt of your correspondence dated August 4, 2021 regarding Complaint ID ********.
We understand the frustration the complainant experienced receiving an unauthorized charge on their credit card.
In an effort to resolve this issue with the complainant, we would be happy to issue a full refund if you could call our Customer Service department at ###-###-####. In order to issue the refund, we will need the full credit card number only (there is no need for the expiration date or CVV number). If you would prefer to dispute the charge with the bank, we completely understand and encourage you to do so. We sincerely apologize for this unexpected delay. We are currently taking necessary steps to avoid this situation in the future, for all our customers.
We sincerely apologize. If there are any questions or additional concerns regarding this situation, the complainant may contact me directly. As always, it is our desire to resolve any and all matters promptly, completely and to the complainant’s full satisfaction.
We hope that this resolution is satisfactory to the Better Business Bureau of Utah.
Sincerely,
Brea M*******
Sr. Manager Customer Experience
Modere
Tel: ###-###-####
E-mail: [email protected]Initial Complaint
07/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company modere took money out of my bank account. I have never heard of this company before and i never ordered anything from them before. I don't know how they got my bank information but somehow they got access to my account and overdrew it.Business response
07/30/2021
To Whom It May Concern:
Modere wishes to respectfully acknowledge receipt of your correspondence dated July 30, 2021 regarding Complaint ID ********.
We understand the frustration the complainant experienced receiving an unauthorized charge on their credit card.
In an effort to resolve this issue with the complainant, we would be happy to issue a full refund if you could call our Customer Service department at ###-###-####. In order to issue the refund, we will need the full credit card number only (there is no need for the expiration date or CVV number). If you would prefer to dispute the charge with the bank, we completely understand and encourage you to do so. We sincerely apologize for this unexpected delay. We are currently taking necessary steps to avoid this situation in the future, for all our customers.
We sincerely apologize. If there are any questions or additional concerns regarding this situation, the complainant may contact me directly. As always, it is our desire to resolve any and all matters promptly, completely and to the complainant’s full satisfaction.
We hope that this resolution is satisfactory to the Better Business Bureau of Utah.
Sincerely,
Brea M*******
Sr. Manager Customer Experience
Modere
Tel: ###-###-####
E-mail: [email protected]
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Customer Complaints Summary
66 total complaints in the last 3 years.
11 complaints closed in the last 12 months.