Business ProfileforStephen Wade Toyota

On Tuesday April 23,2024 my wife, my daughter and I made a vehicle purchase at Stephen Wade Toyota in Saint George Utah. While completing the financing paperwork with the salesman Michael and financing specialist Chris my wife and daughter were presented with a previously undisclosed document for a GPS dealer installed device that amounted to $699. I immediately questioned why this device was not disclosed previously. The financial specialist Chris informed us that this GPS unit is installed on all new cars and was a MANDATED piece of equipment, per Stephen Wade Toyota, and must be added to our purchase price. Chris even commented that he recently purchased a pick up truck from the same dealership and was mandated to pay for this. GPS on his vehicle. The salesman, Michael then commented that we would receive up to 25% off of our insurance as a discount with this unit installed. Reluctantly, and under duress the contract was signed And we took the new vehicle, a 2024 Toyota Corolla, Home. On April 24, 2024 I contacted my insurance company, State Farm and was told I would not receive any discount with this GPS unit on the new vehicle. On April 25, 2024, I telephoned Stephen Wade Toyota and spoke with assistant manager, Justin. I informed him of the false information that was provided to me by the salesman Mike and the statements made by Chris the financial advisor; whereas the GPS unit was mandatory on all vehicles Being sold. I informed Justin that I was very displeased with the dishonesty and unprofessionalism displayed by his employees and I requested that I’d be allowed to return my vehicle and have that GPS tracking unit removed immediately. Justin refused my request I am requesting that this GPS unit be removed immediately Without any additional charge, that I be refunded $699 plus be refunded an extra $250 as this item was charged on a 60 month financial agreement at an interest rate of 5.75%.