Business ProfileforSt George Executive Shuttle, LLC

I called tonight to try to schedule a trip from SLC to SG with a taxi ride. The woman I spoke to on the 800 # at 7:21 PM 12/21/23 was attempting to make my reservation. As soon as she was ready your 800 # disconnected me. I called back at 7:26 PM, she was trying to get the same reservation ticket started & it disconnected me again. She had no idea who she was talking to because we never made it that far. I called on the 435 # to try for a 3rd time & when the same person answered, I told her what was going on with the 800 #. She said that when you get too many calls it disconnects callers. What kind of phone system do you have? Do you realize that's a massive loss of business when that happens? I told her that needed to be fixed, she got upset & hung up on me. She is rude, unprofessional & I see why you have a 1 star rating on this site. It's well deserved. I've called before & had great success making reservations & asking questions. There's a woman there with a huskier voice. She is always cordial, professional & very helpful. This person today should not have a job. She is very rude, can't handle pressure & was rather cold & callus. I have every right to be upset if I have to keep calling back to get something done. Your phone system problems are of no concern to customers. If you can't satisfy customers then they will go to the competition. This would be my first bus trip I was attempting to plan with you. Since I can't do it online then I have to do it by phone with random rude staff members. You need to do better on customer service. Remember we the consumers keep you in business & there is another service out there that does exactly what you do. They just happen to be more expensive. You really need to improve your customer service because it is very, very poor quality.