Complaints

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• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an $82 bill almost a year after services. The account statement shows a $50 credit in October of 23 and than a charge in March of 24 that left me with an $82 bill. I have paid that bill because I didn’t want it reflecting on my credit. There were not services provided since October. I’d like the $82 refunded to me and the $50 credit I had previous to the charge in March.

  

  Business Response

  Date: 05/20/2024

  Patient was upset that Medicaid did not pay for treatment when they had private insurance and the private insurance paid for treatment which then Medicaid canceled their insurance due to the patient having private insurance. Co-pay is due in accordance to the offices contract with the private insurance company. 

  Customer Answer

  Date: 05/20/2024

  I paid $562 for the services in my son because they told me they were not covered. I’m sure the $562 I originally paid included a deductible.

   

  to be billed a year later for a deductible after I already paid $562 is unacceptable. 
  

  again I paid for the services in advance before they were done. Inquiring about Medicaid coverage is not being upset. Medicaid was not cancelled because I have private insurance. If they would have billed Medicaid in June when the service was done rather than waiting 6 months they would have paid. 
  

  they lied when they said the service wasn’t covered. The reason they aren’t covering it is because they waited 6 months to submit it! 
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ***********