We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sod

Chanshare Sod Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sod.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    08/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Chanshare has an agreement with our builder to provide 2000 SQ Feet of sod for the new homes that are going into my subdivision. We ordered close to $800 in additional sod to cover the additional areas that we needed. Unfortunately our SOD arrived covered in a grass weed called nutsedge. A week after install, the majority of all of my new sod was covered. After reaching out to 3 separate landscape companies, I was told that the SOD was poor quality and they had never seen anything that bad. Some of them even took pictures to share the horror story with others. After reaching out to Chanshare, we were told that this was very common and that we should treat the new sod with an herbicide. There are a few problems with that statement: First, we are surrounded by dozens of homes putting in their sod at the same time. None of them have had the same issue. All of the landscapers I spoke with told me that they ordered SOD from a different locations because Chanshare SOD is “Garbage”. Second, if my entire lawn is almost completely covered in nutsedge, the result of killing all of the nutsedge will leave me with a lawn that is almost all entirely dead. Not to mention the amount of stress it will put on the small portions of good turf. Finally, nutsedge is not easy to kill over a single season. Purchased SOD should not arrive completely infected with weeds and I should not be expected to struggle to resolve a problem for years. The result of this nightmare is that I have to pay a company to remove all of the new sod after having already paid them for laying the original sod. I also had to order all new SOD from another vendor. This will cost thousands of dollars and will set me back weeks. Chanshare needs to Step up and reimburse me for the SOD to help cover the thousands of dollars that they cost me. They took advantage of me and did not provide me with what I was expecting.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 46

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

10785 W 12800 N

Tremonton, UT 84337-9540

Visit Website
(435) 854-3627

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.