ComplaintsforContentWatch, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am trying to cancel my subscription to Net Nanny. There is no method of canceling the subscription on their website and any method of contacting them they do have available only leads to an error message. I also, would like a refund for the last two years of charges as I have attempted to cancel twice now.Business response
05/23/2024
refund issued
customer emailed with confirmation of refund and auto billing being turned off
BBB copied on email.
Customer response
05/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged for a subscription renewal. However, there is no option to cancel the subscription on the website, and there is no number to call to cancel.Business response
05/03/2024
refund has been processed
autopay feature has been disabled
emailed customer alerting and copied ********************
*****
Initial Complaint
12/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
After thorough search and attempts, it has come to my attention that the option to cancel the service online is not available. This lack of a digital cancellation method has caused me considerable inconvenience. As a customer, I had anticipated a more flexible and user-friendly approach, especially in today's digital age where online management of services is a standard convenience. The absence of this option has not only complicated the process but has also affected my user experience negatively. Therefore, I am formally requesting the cancellation of my NetNanny service. Additionally, due to the difficulties and inconvenience caused by the lack of an online cancellation option, I am also requesting a full refund for any charges incurred since my initial attempt to cancel the service. I would appreciate your prompt attention to this matter. Please provide confirmation of the service cancellation and details regarding the refund process at your earliest convenience.Business response
12/25/2023
I have emailed the customer and copied the BBB on the reply with confirmation that a refund was processed and that the autopay feature has been disabled on the account
Wendy P*******
Director of Customer Support
ContentWatch
Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am trying to cancel my subscription to Net Nanny. They have removed any method of canceling the subscription from their website and any method of contacting them they do have available only leads to an error message. It's wildly unethical and very suspicious of them to make canceling a subscription this difficult. I even got an error message when trying to contact their parent company through email. If you're going to make billing automatic you also need to give your customers the option to cancel and not make it such a hassle that they give up and keep shilling out money to you every year.Business response
08/27/2023
I have issued a refund for ******* and also cancelled his subscription. A confirmation has been sent and the BBB was copied on the email.
Thank you - *****
Customer response
08/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
06/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am attempting to cancel a subscription. The Company does not have a cancel method available for its customers. There is no number to call, nor is there a customer service email. There is a contact email form, which I filled out, but no response. It seems unethical that they do not have a cancelation method in our customer portals. And making it difficult to cancel a subscription is suspicious business practice.Business response
06/15/2023
I have refunded/cancelled customer and emailed a confirmation. BBB has been copied
***************************
Customer response
06/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent them email to cancel my subscription and never heard backBusiness response
05/29/2023
Refund/Cancellation has been processed.Email has been sent to the customer.
Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been billed automatically for a subscription and I gave them no permission to auto bill me. This charge caused another payment not to process through my bank because I was unaware they were going to charge me the day they did. I do use the service, but I am upset that they just drafted it out of my account without prior permission. I want them to take me off auto billing and I want them to reimburse me for the inconvenience.Business response
02/17/2023
a refund has been processed and the autobilling has been turned off. a refund confirmation has been sent to customer and BBB has been CC'dBusiness response
02/21/2023
I have sent the following email to ****** and copied BBB
******,
My sincere apologies. I have reactivated your account for another year at no additional charge.
Regarding the issue with No Hassle Billing, at checkout, before you hit proceed, this message is shown: Your Net Nanny subscription will be automatically renewed each year, unless you cancel your subscription before your anniversary date.
Currently No Hassle Billing is not enabled and you will not be auto-billed once the year subscription is completed.Customer response
02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would be especially helpful in the future if the representatives did not do automatic billing or made a provision for people who cannot do their billing that way. I love your service and would like to continue working with you to solve these issues in the future. Thank you very much for all of your help.
Sincerely,
****** ******Initial Complaint
01/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently bought annual subscription for Net Nanny. I just discovered that this company has stored my credit card information and has enrolled me in automatic renewal without my permission. I searched online for instructions to cancel this automatic renewal and also to delete my credit card information from their files. Unfortunately, their instructions to cancel automatic renewal do NOT work. Also, their website does not allow me to delete my credit card information either. I find their business practice unethical and illegal.Business response
01/05/2023
I have responded to this customer by email and copied **************************************** and refrenced #********
Thank you,
***************************
Initial Complaint
04/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am reporting a fraud activity from Net Nanny, https://www.netnanny.com/ I have ordered Net Nanny but I canceled it late on. Then I was still charged from my Paypal account, the bill is from an electronics company but actually is Net Nanny. Net Nanny is on purpose to hide its name as most of people will order electronics production, and quite often ignore small bill like Net Nanny annual fee. I stop auto pay on my paypal. And I did not ask Net Nanny to refund. I was thinking that I have canceled it and stopped auto pay on paypal. It is over and moved on. This was two year ago. But I am wrong, today, April 2 2022, I discovered that Net Nanny charged me from my TD bank credit card which I never give authorization to Net Nanny, I then used my old ID/password to login NET Nanny, There is no Cancellation subscription function on its website and seriously Net Nanny is going to charge me 2023 fee! I have read other customers stores with Net Nanny, same as mine. Net Nanny can't say that this is ignorance, Net Nanny is on purpose! This is a fraud, Government or Bureau should stand out for customers, Court should send to Net Nanny a serious penalty!Business response
04/03/2022
Complaint #********
***,
I would love to help get this resolved for you. Unfortunately I am no able to find a transaction under your email address. Can you send me the email address that you used to purchase Net Nanny or the Paypal transaction associated with the most recent transaction?
Thank you!
Wendy P*******
Director of Customer Support
wp*******@contentwatch.comInitial Complaint
12/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled my subscription with Net Nanny and didn't pay for the service in 2020, I was recently charged on 5 Dec 2021 for their service which I do not want and did not sign up for. There is no clear way on their website to contact the company in any way other than email.Business response
12/07/2021
This refund was processed on December 6, 2021 in the amount of $59.99 per your email request. It can take up to 5 to 7 days to reflect in your billing statement.
***************************
ContentWatch
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Customer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.