ComplaintsforExpress Recovery Services Inc.
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
You reported a charge off to my account but you were either included in my chapter 7 **************** bankruptcy, or settled in full.Business response
05/25/2023
Please provide us with additional information regarding this account. We show no outstanding accounts under this customer name. We do not report anything as a charge-off, it would be an active collection account or paid collection account. We need additional information to determine what account **************** is referring to. An original creditor, or account number, even an amount reported could be helpful.Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello, My name is ***************************** and I am kindly requesting that any and all collections accounts held with Express Recovery be deleted from my credit report. In 2018, I was in a residential care program for an extended period of time, and was later in two intensive outpatient programs as a result of being a survivor of human trafficking. My car was also stolen in 2018. Since 2018, I have attended multiple intensive outpatient programs, inpatient mental health programs, and a residential mental health program. I have also been on disability leave from work for several months since 2018. These events have led to multiple collections accounts piling up, which I have since paid. (Some of these payments were made as a result of my wages being garnished, which unfortunately happened while I was on disability leave from work). I am at a point in my life where I am trying to finally rebuild my credit and buy a new car. I would greatly appreciate any cooperation from Express Recovery in regards to deleting any and all accounts from my credit report with Equifax, Experian, and TransUnion.Thank you for your consideration.Business response
03/16/2022
We have issued deletion instructions to the credit bureaus for all paid accounts.Customer response
03/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Express Recovery is reporting a debt on my credit file that needs to be removed. I never even knew that anything was being sent to collections as the hospital never expressed any past due balance. I never had any sort of issues and then I just noticed Express Recovery reporting on my file. I was surprised as no one ever called me and I never got a 30 day right to dispute notice. Express Recovery needs to remove the account on my credit file for never giving me the 30 day right to dispute which is an FCRA violation.Business response
02/04/2022
Our records indicate that we have sent 3 letters and made multiple phone attempts to try to reach ************** in regards to this debt. We have marked it as disputed for the purposes of credit reporting.Initial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Got a call from ****** at ERS ************** stating I was to receive a summons today. I have no idea what this is about.Business response
02/04/2022
We do not have a ****** that works here and that is not our phone number. I believe this complaint concerns a different company.Initial Complaint
10/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Express Recovery is reporting multiple collection accounts on my file. I didn't know much about collections or what credit was because of some language barrier and I'm very new to all of this, when I found out that this was things I had to pay i called and paid Express Recovery. I did not know that this would report on my credit and I never got calls or letter form Express Recovery and like I said there is a language barrier I am from *******. I ask that Express Recovery please remove the accounts from my credit. They are paid and I was not aware about this.Business response
10/06/2021
We have marked the accounts for deletion on our next credit reporting cycle which is 10/10/2021.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Express Recovery: ******** ******** ******** ******** ******** ******** ******** ******** Express Recovery is reporting a bunch of old paid collections that I ask they remove. I was having a very hard time and paid these accounts as soon as I could. I ask that Express Recovery remove these as they are paid and satisfied. If this is not removed from my credit file I will have no alternative than to exercise whatever rights and remedies we have under the law to enforce the removed of this debt.Business response
10/06/2021
We have issued deletions to the credit bureau which will be reported with our next credit reporting cycle 10/10/21.Initial Complaint
09/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid for a claim and express recovery refuses to provide an invoice via email or mail. They state they can but no receipt or invoice is provided. We have called on multiple occasions and they hang up on us.Business response
09/20/2021
We are unable to locate anything under this customer name/address. We would be happy to help. Please contact me directly at ************ or reply back with an account number or additional account detail.Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I demand that Express Recovery Services removes BOTH of their accounts from my credit report immediately. I sent a validation request letter via **** Tracking Number: ******************** that was received by their receptionist on August 11, 2021. 34 days later and I still have not received any response from them to validate the said debt. They are now in violation of 15 U.S. Code ****g of the ******Business response
09/27/2021
In review of the dispute in question, the account is well past the 30 day validation period under FDCPA regulations. Upon receipt of ******************** dispute, we reported the debt as disputed to the credit bureau. We have also reached out to our client to obtain validation information which will be sent to **************** once we receive it.
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Customer Complaints Summary
27 total complaints in the last 3 years.
12 complaints closed in the last 12 months.