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Business Profile

Nail Salon

Lavender Nails

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/04/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased three 50 dollar gift certificates for my wife's birthday from this establishment. Her, my daughter and my 2 daughters in-law went to lavender Nails and my wife used one of the certificates. When she came home she stated that the technician had hurt her foot during the pedicure. She stated that she did not want to go back to lavender Nails. She tried to return the other 2 certificates and the business owner stated he would not refund her money. I went there this morning 1/4/23 and tried to ask him to refund the money for the remaining certificates. He stated that he could not refund my money because I had written on the To and From lines. I explained to him that of course I did, that's what you do when you give someone a gift. He still refused to give me a refund. I told him I would file a complaint with the BBB and he stated do what you got to do. I feel he is being unreasonable and unfair. Please try to help me get my money back.

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BBB Rating & Accreditation

B-

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Years in Business: 9

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3569 W 3500 S

West Valley, UT 84119-2539

Visit Website
(801) 987-3456

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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