Complaints

This profile includes complaints for Food City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Food City

  1 Food City Cir E Abingdon, VA 24210-1100

• 

  Food City

  789 Chase St Clintwood, VA 24228

• 

  Food City

  145 W Lee Hwy Chilhowie, VA 24319-4602

• 

  Food City

  1000 Leatherwood Crossing Bluefield, VA 24605

• 

  Food City

  1315 Euclid Ave Bristol, VA 24201-3834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April Entered Food City and picked up a banana, a prepaid Visa gift card. Proceeded to checkout lane to *** for items using ***** ***. I asked for $700 to be placed on visa gift card. The Assistant Mgr (***** *******) was called to the register. He asked for my DL. I shared it with him. After carefully looking at my DL, he said "I am not giving you any money." Shortly thereafter "****** *******, Loss Prevention Security, District Mgr, ********* ***" Stated “we are not giving you any money." I asked why? The security guard left the counter. I took my iPhone and begin recording the incident and noticed there was a huge recording monitor right above the counter/my head. The AM walked away and followed the security guard who noticed I was filming them and hid in a corner of the store. Several minutes later the AM comes out of hiding and ask me to “leave the store.” I was in shock and decided to leave. 5-10 ft away from exit door I was approached/swarmed by (3) police officers. One officer stated they received a call from FoodCity that “someone was trying to get a bunch of money and was acting suspicious." I explained to the officer what happened and while speaking to that officer another officer interjected and demanded “I get out of the store, leave now." I felt threatened and feared for my personal, physical safety. I left that store almost running thru the parking lot. I felt crushed, hurt, humiliated and terrified from this event. I called FoodCity corporate headquarters —spoke to (5-6) people over the past several months about my experience. No one from their corporate headquarters or the store have followed up with me regarding the incident. #Crickets I’d like to know why was I denied the right to use ********. Why was I asked to leave the store when I did nothing wrong. Who made the decision to call the police and why were they called, and when did “ $700 become a bunch of money?” I believe I was “racially profiled” because I am a person of color.

  Business Response

  Date: 06/12/2024

  Upon investigation, it was determined that this incident actually happened in April 2023.  Ms. ******* presented ***** *** as a method of payment for the purchase of $700 in gift cards. Her method of payment through ***** *** was declined.  She was asked to provide another source of payment or go to the ATM located within the store to withdraw the cash needed to complete her purchase.  She became very aggressive toward our associate.  Management was called and she began shouting that the associates were racist.  As you can see from the photos provided by Ms. *******, she was in the personal space of an associate and recorded and photographed that associate without his permission.  Due to the disturbance Ms. ******* was causing and the aggressive behavior toward associates, it was determined that law enforcement needed to be contacted for the protection of the associates and other customers.  Ms. ******* was argumentative with law enforcement as well.  Law enforcement asked her to leave and she was escorted from the premises.  Food City does not tolerate discrimination. 

  Customer Answer

  Date: 06/14/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. BBB -Thank you so much for passing my complaint on to Food City, ********** **. I’d like to take this opportunity and state that I completely disagree with the entirety of of their response.1. I came to Food City and picked up (1) Visa Gift card. Not (gift cards).2. My payment method through ***** *** was “not” declined. This is the first time I’ve heard it was declined as — I wasn’t able to scan and use ***** *** via my phone. The sequence of events didn’t get that far. Again, after advising an associate I would be using ***** *** as a form of payment and presenting my DL; she called for the manager’s assistance, support for my request.  The manager “did not” advise me ***** *** was declined, asked to provide another form of payment or use the ATM. The entire statement is a falsehood.3. I was “never” aggressive towards any associate, nor did I begin shouting the associates are racist.4. The Mgr was called to approve form of payment as associate mentioned it would require their support/approval.5. I ‘did not’ take any photographs. But begin videotaping the event once the Mgr mentioned “I am not giving you any money” without an explanation.  I begin recording the incident as a safeguard mechanism to protect my character and ensure that what occurred was captured on video that would provide an accurate, detailed account of what happened, and videos don’t lie. The ‘pictures’ Food City is accusing me of taking without any evidence are merely screenshot grabs from the video. Another falsehood.6. I never created a disturbance, disrespected any associates, customers nor exhibited aggressive behavior towards anyone at anytime. I was simply visiting several state parks in Tennessee on holiday.I’m taken aback by Food City’s entire statement.It represents the antithesis of a “stereotypical response” to further a false narrative against a certain demographic of people without any evidence. “Angry, hostile, aggressive, disrespectful and suspicious.”In closing and because of limited character restrictions when filing the initial complaint with BBB. “After leaving” Food City, I drove to a nearby Food City in ********** **. Picked up a banana, a visa gift card, went through checkout. Presented DL and paid using ***** *** for the $700 gift card. Was in and out of that store (Food City- **********, TN 3 minutes. I’ve filed a formal complaint with DOJ and the ACLU as well. The original complaint can be found on the ****** Review link below.I’ve attached a copy of a partial bank statement from April 6, 2023, that shows there were enough funds in my account to cover a $700.00 ***** *** purchase. Only (2) transactions occurred on April 6, 2023 (see attached screenshot). One transaction from Food City, ********** ** in the amount of $761.00 (the store I drove to immediately after I left Food City in *********** ** to obtain gift card using ***** *** and the 2nd transaction was for .99 recurring payment to *********.FACT:There were “no additional transactions, failed transactions or transactions attempts using ***** *** on April 6, 2023, according to my bank or bank statement.I didn’t scan my ***** *** because once the Manager and security saw my DL. They immediately stated, ‘we are not giving you any money.’  No attempt to use/scan ***** *** was ever made by me at Food City, ********** **. There was a huge recording monitor right above my head at the counter that captured and recorded the entire event. I saw it as I begin video taping.Food City’s response and its entirety is a lie.Not only was I “not allowed” to use ***** *** as a form of payment. I was racially profiled because I am a person of color, protected class. And to add insult to injury; Food City’s false, misleading statement without any evidence completely confirms my opinion. Extremely disappointed they chose to respond with their statement instead of the truth. But the truth will prevail, and the electronic statement will be their biggest blunder. I will continue to voice my concerns publicly and through all legal paths available to me until this wrong has been made right.Respectfully,****** *******June 14, 2024Note: Please forgive spelling errors.Link to ****** Review:Check out this review of Food City on ****** ********************************************************* ***********: Regards, ****** ******* 

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1 2024 I bout 2 packages of ground beef and a pound of deli turkey from the ********** *** store, took it straight home and to the fridge. The use by date was good on all. That evening I opened the ground beef to cook and the meat both packs were rotten had to throw them both out and by this time the store was closed. Processed to make a turkey sandwich and it was bad as well. Lost almost $15 in one trip. Also the meat department here is horrible it's full of blood, hairs and different debris. They do not want to refund or acknowledge their meats are old and rotten.

  Business Response

  Date: 04/23/2024

  It is our practice to refund customers for items that are not up to standard, however, we the customer must bring the product back to the store with the receipt so that we can refund in full.  Using the customer's name, we were able to identify the purchase of ground beef.  If this customer will return to the store, she will be refunded for the loss of product, however, in the future, return of the product with a receipt will be required.  

  Customer Answer

  Date: 04/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ****

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a net spend card it took the money off of my card but food city did not give me the card or put the money back on the card they left me standing in line for 40 minutes while they were on hold with a help desk the manager ***** then gave me a voided receipt and told me that’s all he could do for me he hoped I would get a refund but couldn’t say when I called and spoke to the store manager **** who told me I was being ridiculous hung up on me and when I called back he said he didn’t know my name or number I told him he never asked for it he said I yelled at him that’s why he didn’t ask he then said do I want his help or not I said do what he feels is right for food city to do he then said I don’t want his help and hung up on me again..food city has my money did not give me the merchandise I paid or NOR my money back then made it very clear I was a huge inconvenience to them and they have no plans of doing anything about it

  Business Response

  Date: 12/04/2023

  Thank you for your patience while our corporate headquarters investigated this complaint.  It is my understanding that the customer tried to purchase a ******** gift card through a cash app on her phone with touch to pay.  The card would not activate and the transaction was voided.  With it being a money transfer between accounts, it can take up to 10 days for the amount to be credited back to the **** ***, depending on the financial institution.  Customers should review the terms of using a **** *** their financial institution for the exact time period.  Once the **** *** is used, credits back to the cash app are not immediate and cannot be returned by our company since the money is being transferred between the financial institution of the **** *** and **** or ********** with ********.  Multiple associates have spoken to this customer and indicated the same.  We are sorry that she has experienced this inconvenience, but we do not have control over the terms and conditions of using a **** ***.  The voided receipt for the transaction is attached.

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a breakfast combo meal (7133) from Food City in *********, **. The menu showed that the price was $4.29 plus tax and I was charged $4.99. I have made this purchase for the past several months and would like refunds for all of my purchases made at the incorrect price. I have attached photos to show the code on the receipt and and the code on the menu.

  Business Response

  Date: 10/09/2023

  Mr. ******,I have checked with our ********* store and have found that the display did list an incorrect price.  The breakfast item is $4.99, but because of our display error, we will issue you a Food City gift card in the amount of the difference between the purchase price and the display amount for the last 3 months.  Please go to the store to pick up your Food City gift card.Thank you and I am sorry that this happened. 

  Customer Answer

  Date: 10/10/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******

• Initial Complaint

  Date:08/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Food City, ********* and ***** ****, **. Dogs ! The appearance of 'dogs' in the local grocery store(s) has become a health issue. Today ( August 5th), I personally witnessed a customer's dog hump up and drop a load of crap on the floor ; in front of the meat and fish counters! To make matters worse, the customer walked away as if nothing happened ! The manager was notified whereby he had an employee pick up the waste; but didn't clean the area ! This is inexcusable and it's high time someone said something; I don't appreciate having 'poochie' crapping in my found chain source ! Nor do I think 'poochie' is cute when he watered down the appliances in a hardware store last week; creating a slip and fall area ! For those with dogs; we've all had them, we all love their companionship ;but they have no place in a grocery store and no reason to be there ( unless it's a certified companion dog ) Yes, it's out of control here and it's time we tell the managers of the store to start enforcing the law about dogs and pets inside food source businesses. And. I encourage everyone to get a good attorney and send a very strong message to the grocery stores about allowing excrement or urine on the floors; as one legal action will surely set the tone for what the stores are putting the customers in danger of !

  Business Response

  Date: 08/08/2023

  Thank you for bringing our attention to this matter in the ********* and ***** City grocery stores.  I have spoken with our District Manager about addressing the issues mentioned in your complaint.   The District Manager is re-educating our store associates on Americans with Disabilities Act specifically regarding service animals.

• Initial Complaint

  Date:08/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that ******** ******** Food City is charging me a $ 5 POS debit charge when I used my debit card there yesterday. The Food City's in ********, ********* and ****** ******** do not charge a POS debit charge . Is this a scam for only ******** ******** Food City?

  Business Response

  Date: 08/08/2023

  Food City has the same point of sale system throughout the company.  We do not have different systems for each store.  We do not place holds on purchases in the stores.  There is a hold placed on fuel at the pump per card issuers, ***** *********** ********* ******** ******** etc. If you have a hold placed on your card, you will need to contact the number on the back of your debit card so that the issuer may advise you why a hold was placed.

  Customer Answer

  Date: 08/08/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Regards, ***** ******The only food city store to charge the POS debit charge is in ******** ******** as you can see from my bank account statements I have downloaded. This charge is not from my bank

  Business Response

  Date: 08/16/2023

  Dear ***** ******,After receiving photos, we were able to pull transactional history for you.  It seems you made two purchases on August 4, 2023 in ********.  The $5.04 charge was for a separate transaction for ******** **** **** that was made 8 minutes after the first transaction.  We would appreciate if you would indicate that you made an error in filing this wrongful complaint with BBB.Thank you,************** ********Legal/Risk ManagementK-VA-T Food Stores, Inc***** *** ****               ********* **  *****Tel: ###-###-#### Ext. 5735Fax: ###-###-#### 

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Food City Gas station yesterday, 3/16/2023, to get gas. I was paying at the pump with my Cash App Visa card which had $60 on it and when I put my card in at the pump, it said see cashier. I went to the window and the man there told me the Food City Corp had a new rule regarding putting holds on cards and that if I didn't have enough on my card to include the hold they wanted to place, it would reject it. He then told me that he could do a set pre paid amount so I chose $30. When he ran my card, it declined. I looked on the app and it showed I had $0 and that there was a charge for a Food City Cash Card in the amount of $59.16. I did NOT purchase a cash card nor had I gotten one drop of gas. When I showed the attendant what the app had, he told me this had happened several times and the money would be refunded to my card after a period of time, "usually within 24 hours". This is outrageous! I understand placing holds when you make a purchase, but my money was STOLEN from me since they took it and I didn't get gas or anything else there! The attendant said I could talk to the manager in the store but they wouldn't be able to help me, that this was a corporate issue. I called corporate office and the representative told me he was unable to connect me with a manager but he took my information and said someone would call me back yesterday. I have not received any calls back and I still don't have my money put back on my card. How is this legal?? They literally stole my money since I did not make a purchase

  Business Response

  Date: 04/12/2023

  There are large stickered notations on the pump that provide information regarding holds for gas when using credit/debit cards. This is not a new corporate rule. When the customer swiped the card, the card reader placed a hold on the amount of funds remaining because there was not enough money for the entire hold notated when using a credit/debit card.  The screenshot of activity provided by customer shows this amount is "PENDING" so the money was not taken from the card but on a hold because customer swiped the card at the pump. The credit/debit card company releases the hold once it confirms a transaction was not completed. Our company has no control over length of time that credit/debit card companies require for release of funds back to card once a transaction is not completed.  We are sorry for the inconvenience this has caused the customer, but these holds are common at gas pumps throughout the region and the notations are on the pump to make customers aware.

  Customer Answer

  Date: 04/12/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I do not believe this is a new rule because I got gas there all the time and this is the very first time this has happened.  Having said that, I did not get one drop of gas and I did not purchase anything and they still took my money!  How is this legal?  It isn't right and I didn't see any signs on the pump at all.  Their policy and stance that the money is returned does NOT excuse my money being tied up for 5 days!  Especially given that I didn't make a purchase.  There have been other instances for different reasons to where I had swiped my card but when the transaction was cancelled, it was cancelled because there wasn't a purchase.  Since Food City apparently can't/won't do this, they did in fact steal my money.  They then just gave it back but it was 5 days later.  When I contacted my bank, they told me that it was out of their control, that Food City had to be the one that released my money.  This isn't right and no amount of excuses from Food City will change that.  I traveled 40 miles to my closest location to get gas from there.  They not only wasted my gas going there and back, but they made it so that I couldn't get gas at all because that was the only money I had.    Regards, ***** ****** 

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Gift Card Fraud Food City *** ***** ****** ****** **** ********** ** ***** ************ 12-20-22 4:27 PM On 12-20-22 at 4:27 PM I purchased a **** Gift Card in the amount of $120.00 to use on a phone bill due on this day. I specifically asked the clerk about this gift card if you had to create an online account to activate the card. He said no once he rings it up it’s good to go. I read the instructions that came with the card and it states when you use it the first time you create a 4 digit PIN number during the first transaction. This is simple enough. I called the 800 number to the gift card company to make sure the money was showing on the account and it was not. I kept getting a message of “there is a problem with your card”. I then went back in the store around 5:30 PM and attempted to use the card in the store on a one dollar purchase and the card was declined. A store employee was with me when I attempted to do this. They told me I’d have to call the gift card company. I called the gift card company and was on hold one hour! The Associate informed me the card was deactivated and it was never going to be activated and said they’d have to file a fraud case. 7-10 days of investigation! I called food city spoke to WILL asst manager. He REFUSED to give me another gift card and REFUSED to refund my money. He told me if I come back to food city he’d try to run it again and get it to work! I drive 45 minutes back down there and **** has left for the night. The head cashier would not refund my money. FOOD CITY SOLD ME A USLESS GIFT CARD AND TOOK MY MONEY and I have nothing to show for it. 0 on the gift card. Food city told me to take my issue up with the gift card company. NO I WON’T take it up with the gift card company. Food City sold me the bad card and they need to fix it ASSP. I will Never do business with this store again. This is wrong no matter how you look at it. I want my money refunded ASAP!

  Business Response

  Date: 12/21/2022

  Once the **** credit card has been purchased through the point of sale system, money can only be refunded to the **** gift card as a credit balance to that card by Visa. **** is responsible for activation, deactivation, and transactions.  This is the reason for the instructions enclosed with the gift card for you to contact them in order to complete activation of the card and obtain a PIN.  You took the appropriate steps by contacting Visa's gift card customer service line.  It is unfortunate that it will take 7-10 days for a resolution, but **** is the issuer of the card and is responsible for seeking a resolution to issues that arise after purchase.  Food City is a retailer that sells **** gift cards and is not in any way associated with the production of those cards.  

  Customer Answer

  Date: 12/21/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards, ******* ****** I bought the gift card directly from Food City. The card NEVER worked from the start. There is no disclaimer on the card stock about if card doesn’t work it’s the customers responsibility. When food city teamed up with ******* **** Gift Cards they made themselves responsible for point of sale failures. It’s not the consumers place to fight tooth and nail to get their money back. When you sell a defective product at least man up and own it and do the right thing. Evidently, the cashier didn’t do something right and the card is now worthless. The card was fraudulent from the moment the cashier accepted my money. This is wrong. If you’re going to deal in these fraudulent cards you need to be a responsible business and make sure your customers aren’t getting taken advantage of. I’m not letting this go. I will stand in front of the store and tell EVERYONE about these fraudulent cards and how food city refuses to do the right thing. I’ll also take legal action if this isn’t resolved from the store I purchased it from. I want my money back or a replacement card from a different manufacture. This is the only acceptable outcome. I’m not letting this go. I will post this story on social media and also my local tv news consumer relations anchor. This isn’t over by any means. 

  Business Response

  Date: 12/22/2022

  **** has informed our company that a fraud hold was placed due to suspicious internet activity and it has concluded this matter with customer.

  Customer Answer

  Date: 12/27/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ******

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went an purchased a case of Coca Cola zero sugar zero caffeine. The sticker said $4.99 and when I went to pay it rung up $8.49. They said they could only give me that price if I bought 3 even though the sticker never said that but only a sales paper said it. I think they need to honor the price on the sticker not the sales paper because I did not have a sales paper.

  Business Response

  Date: 11/29/2022

  The sticker tagged at product, sales paper and point of sale system at the register would all reflect the appropriate discounted sale, which was $4.99 per case when you purchase 3.  At the time that the customer saw the product ring up at $8.49, he acknowledges that he asked about the amount and was provided the appropriate sales information at the register.  He had the option to pay $8.49 for a single case, have that product removed from his order or to purchase 3 cases to get the discount sales price.

  Customer Answer

  Date: 11/29/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, **** *******You can see how that is highly misleading.