Business ProfileforStudebaker Submetering Inc.

Our utility bill from October-November was $66. Somehow, for the period of November-December, our bill jumped to $246.92. For one week during this time frame, we were out of town, where nothing was left running except for our refrigerator. We contacted our landlord about this issue and he sent us a picture of the "usage", where it compares the month to the bill dollar amount. No where in the document shows the actual usage. We contacted the company's customer service on 1/19 and the representative opened a case with the billing department, where we were told we would be contacted with an update after 1-5 days. We were adamant about a quick response, as the bill's due date was approaching and we did not want to accrue any late fees. We called the customer service department again on 2/1, almost 2 weeks after our initial call. No follow up email or call was received during this time. The 2nd customer service representative mentioned that the case was open and the billing department is "still processing it." 2 WEEKS LATER. We refuse to pay our bill without proof that our electric usage is accurate. Especially when, for a 2 bedroom apartment, with 2 people living in it, it is seemingly impossible to consume this amount of electricity in one month. I believe that there should be a serious investigation in this company, as many others report the same issues. Based on their 1.3 Google rating, something is definitely not right here....

Ms. M***** please contact us at your earliest convenience and ask to speak with a supervisor. We would appreciate the opportunity to speak with you and assist you with any concerns you may have regarding your invoices. You can call ************** or you can email us at ***************************************** and ask for a supervisor. That inbox is monitored by management.