ComplaintsforNationwide Credit Corporation

• Initial Complaint

  08/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This collection agency continues to harass me for a 2019 $214.38 tax bill that I did not owe. II did not own any furniture in 2019 so could not owe $214.38. I repeatedly told them I did not owe this money for office furniture (and provided proof). They ignored this information, doubled what they "claimed" I owed to $420.54 AND put it on my personal credit report.

  

  Business response

  08/18/2022

  Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt, they are not attached but have been mailed to the consumer directly via Certified mail.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NCC use a county Fairfax County logo and information in their letters to intimidate your customers. They charged me high fees also. I have contacted  the county of Fairfax about it . They said "We have not authorized NCC to use their logo to write and send information to their tax payers" I contacted NCC many times and I have pay them almost $570.00 this included their fees.

  

  Business response

  08/09/2022

  Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously.Based on the results of the investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents, these have been sent directly to the consumer along with the attached letter.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This number keeps calling everyday but won’t leave a voicemail. They say they are debt collectors but won’t tell me which debt they are trying to collect. I need something on paper telling me what the calls are about. Otherwise, I would not like to be contacted by them anymore.

  

  Business response

  08/01/2022

  Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have 3 cars and have to pay taxes in the city of Bristol CT. I some how missed 1 of my cars and did not pay. I am being told that I had been mailed delinquent bills that I do not have. When I received the notice from NCC I was told on a recorded line that if I paid and showed proof they would take care of the fee. So I did just that. Paid my 1 car tax bill outstanding and the interest to the City of Bristol. Then I called back the next day and was told they would send the info to the City of Bristol and if there was a balance I owed it. I stated that is not what I was told yesterday and they charged 57.83 which is outrageous all they did was send a letter through the regular mail. Now my bill is paid I did not pay them the money what is the cost for? I am also filing a complaint with the Attorney General of CT. Given the fact that an employee told me it would be waived and the fact that the next day the information changed is a problem in itself!!!!! I paid my taxes and interest on the city website. So the company has done NOTHING other than send a letter. What did they do that cost 57.83? Seems illegal to me.

  

  Business response

  06/30/2022

  Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously.Based on the results of the investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter.Please review the attached letter for further explanation. Due to the nature of the documents, these have been sent directly to the consumer along with the attached letter.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Nationwide Credit Collection (NCC) refuses to update their records and continues to collect on an account with a zero balance even after their client (**********************)  had updated them.

  

  Business response

  05/12/2022

  Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail

• Initial Complaint

  01/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by NCC collection where they refused to give me information concerning the debt yelled at me threatening to place lean on me or have me imprisoned calling me a thief , liar and other derogatory names.

  

  Business response

  03/14/2022

  March 3, 2022
  *****************************
  **** **************** 
  Manassas, VA *****
  
  Re: Better Business Bureau Complaint ID #********
  
  Dear *****************************, 
  
  Nationwide Credit Corporation (NCC) acknowledges receipt of the above referenced complaint submitted to the Better Business Bureau (BBB) on February 10,2022. In your complaint, you stated you were contacted by NCC and where refused information related to the debt as well as threatened and called derogatory names. After a thorough investigation of your accounts, NCC is requesting more information regarding your most recent interaction with our company. 
  
  NCC shows no communication with you via telephone on any account held under your name and address provided. Please provide us with more information so we can fully address this complaint. Please feel free to contact me at **************. I can be reached during office hours Monday through Friday from 8:00 a.m. to 4:00 p.m. Eastern Standard Time. 
  
  Best regards, 
  
  Trina M*******
  Compliance Coordinator
  Nationwide Credit Corporation
  
  Cc: Better Business Bureau (BBB)

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Monday, 23 Aug, i received a notice in the mail from Nationwide Credit Collection stating i owe $505.87 to ***** ***** (never received anything from this company prior) from February 2021. I requested a copy of the proof they have showing it was me because i take metro to work and off at 3:30 and home by 4:30pm. Times listed does not match my time to and from work. NCC refused and kept asking me to verify the vehicle i have. I then called the number NCC gave me to ***** ***** and per that conversation, ***** ***** is only asking for the tolls due in the amount of $11.95. Per ***** *****, "NCC is adding the additional $100 not us", I have not received any invoices prior to this letter nor has anyone called. I did request an email with the stated documentations but has yet to receive anything from NCC and ***** *****.

  

  Business response

  09/10/2021

  NationwideCredit Corporation (NCC) acknowledges receipt of the above referenced complaintthat was submitted to the Better Business Bureau (BBB) on August 24,2021. NCC is committed to directlyassisting consumers with resolving complaints and inquiries amicably. Afterthoroughly researching this matter, NCC is providing the following information:
  
  Prior to sending these violations to NCC, our client, ********** ******* ***** sent the attached final notice to you. The address that this was sent to is the same address listed in your complaint. In the letter, it outlines the cost of the trips and details the fees that are assessed if they are not paid to ********** ******* *****.
  On 8/5/2021, ********** ******* *****, referred this account with a total of 5 toll violations to NCC in the amount of $505.75. The letter that you attached to your complaint was sent from NCC on 8/17/21. This letter was sent to the same address that was provided by our client. This is also the same address that you have confirmed in this complaint.
  On 8/23/2021, you called into our office and spoke with one of our representatives. During the call, the representative was able to provide the tag number of the vehicle. You stated that you had already paid an amount to ********** ******* *****. We have verified that the payment you referenced was for a different vehicle.
  I have reached out to our client, ********** ******* ***** to investigate this matter in more detail. The license plate for the vehicle is MD ******* as shown in the attached. The attached also details the entry and exit points and the times of the violations.
  
  After concluding our investigation, we have no reason to believethat these trips are not valid. The fees that are associated with each trip areassessed by ********** ******* *****, as outlined in the attached.
  

  Customer response

  09/14/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 1) I have reached out to Trans Urban today 9/14 at 1215pm  at phone number ************ and per *** *** **  (he will not give me his full last name), they do not have any information on this account that NCC has on me and asked that i reach out to NCC to see what was reported to them. NCC gave me ***** *****'s number and asked that i reach out to them. (it's a back and forth and nobody seem to know the real truth here only pointing fingers).

  2) I have an ****** and if this was the case that i was on this lane, my ****** would have pickup on this total. I have money on this ****** as well. 3) if the letter NCC sent me states each toll was 1.85  and .85 cents, why are they charging me and additional $100 per each which total $500 with no proof that it was my vehicle other than my tag in which anyone can report a tag. 

  3) I take metro to work to ************

  4) No proof  of photos to show this is my vehicle

  
  Regards,
  
  ******* ***** 
  

  

  Business response

  09/14/2021

  Good afternoon,

  Thank you for your response. Please know that we take your dispute very seriously and as such have the following information to provide:

  The information directly from our client that shows the photograph of the license plate that passed through the toll areas was provided to you via certified mail #**** **** **** **** ****. The information also provides the client's fee schedule should the tolls remain unpaid. Please note that ****** is a separate entity from ********** ******* *****. The lanes are owned and operated by ********** ******* ***** and ****** forwards them the fees based on trips that are picked up by an active transponder. The license plate for the vehicle was not associated with an ****** transponder according to ********** ******* ***** and as you advised our rep in the call with our office on 8/23/2021. The photo that appears on the invoice from ********** ******* ***** shows the license plate that was on the roadway at the time of travel. If you have reason to believe that your tags were used unlawfully, please send us a copy of your police report showing that they or the vehicle was unlawfully used. 

  Because of the nature of this account and that all comments are publicly posted, should you have any further questions please contact our office to speak with someone. 

• Initial Complaint

  08/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am very disappointed that management is very unprofessional. ********************* the director has been the most unprofessional director. I call over and over as she continue to say she calls back. I went to my phone carrier as we researched my bill and absolutely she Never called back to resolve my issues. I paid my account over 5 years ago and the company has no way of finding my payment. They have gave me the run around for over 2 months between supervisor *************** who never answers his phone or return calls also. After 5 years I was advised that they cant find my payment and asked for me to call all my banks to verify proof from a payment from over 5 years that no one can find my payment. I want to know where is my payment and why it was never posted to my account that was closed and removed from my credit report.

  

  Business response

  08/16/2021

  Nationwide Credit Corporation (NCC) acknowledges the receipt of the above referenced complaint that was submitted to the Better Business Bureau (BBB). Please see the attached letter that has been sent directly to the consumer. 

  Customer response

  09/21/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: *** ***** <*******@*****.com>
  Date: Mon, Sep 20, 2021 at 3:57 PM
  Subject: Re: Your Complaint #********
  To: ***** ****** <*******@mybbb.org>

  My response:
  
  This information provided is conflicting from what the credit Union has said to me. This company is known for doing this the reviews and lawsuits speaks for itself. They are asking me to provide information from accounts that’s been closed because they are not able to locate payment. The director and upper management has been nothing but unprofessional not returning calls and providing contradicting information. This company NEVER validated this account and per discussions from the credit Union not taking accountability for their actions. I called and was advised I had no balance then told I did. The company has not even taken accountability that someone dropped the ball in their high turnover department. I’m very disappointed.

  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩