Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon being seen at the ******* ***** ***** ER, my account was billed twice. Once for service and once by the ER Doctor's Group. When I was unable to pay the bill from ER doctor, my account was sent into collections. A few years later, I settled the account with ******* ********* ********. I received a letter stating I now have a zero balance. I am now being pursued by ********* ******** to pay the exact same account. Apparently, ******* never contacted the Emergency Group to inform them the account has been settled. Now the account is still being shopped around. I sent ********* ******** a copy of the letter from ******* *********, and they still want me to pay the account. The account has reappeared on my credit report with ********* ******** listed as the creditor. I even tried emailing both companies in the same thread, still there's no resolution. The account should be closed, the emergency doctor group should've been informed of the settlement, and no one else should be attempting to seek payment from me again.

  Business Response

  Date: 11/20/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  This complaint shows as being filed on 11/1/2023, however it was not received by PCP until 11/14/2023.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 1/19/2018 by the original creditor, who is ****************** EMERGENCY GROUP LLC. 
  For clarification purposes, PCP acquired this account from the original creditor in February of 2019 with an original balance due of $1,401.00. 
  When the account was acquired, PCP became the current creditor, and the original creditor no longer owned the account.
  In December of 2020, PCP placed the account with ***************** ********, LLC (***) to assist the consumer with resolving the past due balance.
  Our records show this account was paid in March of 2021 and *** notified PCP that the payment was for a Settlement In Full arrangement, since that time the account has remained in a Settled In Full status with no balance due.
  PCP has not sold this account after acquiring it from the original creditor, and PCP had not placed it with any other agencies after it was paid.
  PCP does not have any affiliation with ********* ******** and cannot comment on their collection activities or client relationships.
  The consumer attached a copy of the letter to this complaint from *** indicating that this account was paid with a $0 balance, but did not include any documentation from ********* ******** in order to compare account information.
  We recommend the consumer carefully compare the information provided in the letter from *** to the information that ********* ******** has on file for their account in question.
  Sometimes there may be separate charges that resulted from different services received, different service providers, or different service dates.
  If the consumer can provide documentation or information from ********* ******** showing their account details, we could possibly help investigate.
  We feel this should address the consumers concerns regarding this matter.

  Customer Answer

  Date: 11/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pendrick Capital Partners, LLC purchased a debt from ******** ******* ******** in the amount of $3,233.00 and has assigned that fraudulent debt to ******* ******** ******** LLC. The debt is a result of an ambulance service in Stockton CA on Feb 13, 2019. I live in North Carolina and have lived here since 2008. On Feb. 13, 2019 I have proof I was in NC. How come this 4 year old debt has suddenly appeared when it was resolved with ***? I would like for this company to cease communications with me, close my account immediately and remove this fraudulent information from all credit reporting agencies, including ********, ********** and *******. Thank you

  Business Response

  Date: 11/14/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  This complaint shows as being filed on 10/19/2023, however it was not received by PCP until 11/8/2023.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 2/13/2019 by the original creditor, who is ******** ******* ********. 
  For clarification purposes, PCP acquired the account from the original creditor, and placed it with ************************* LLC (***)to assist with resolving the past due balance. 
  Please be advised that PCP had already closed this account on 10/26/2023 upon being notified by *** that the consumer submitted an Identity Theft claim, which included a copy of the police report that was filed.
  We have also instructed *** to close the account from their system as well, and to submit a request to the credit bureaus to have any listings of this account removed from the consumers credit report.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a collection bill to ***************** ******** on a medical expense that they claim occurred in February 2023 in Florida at ***** *************** LLC. I dont live in Florida, have not traveled to Florida, nor received any medical treatment this year any where. I don't owe any money to this company. I would like for this company to contact ***************** ******** and have them close my account immediately. I have also filed an identity theft report with ************************* Attached is a picture of the letter I received via text from ***************** ********. Thank you!

  Business Response

  Date: 11/14/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  This complaint shows as being filed on 10/17/2023, however it was not received by PCP until 11/8/2023.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 2/11/2023 by the original creditor, who is ******************* ***** ***. 
  For clarification purposes, PCP acquired the account from the original creditor, and placed it with ***************** ********, LLC (***)to assist with resolving the past due balance. 
  Please be advised that PCP had already closed this account on 10/26/2023 upon being notified by PFS that the consumer provided documentation showing that an FTC Identity Theft claim was filed.
  PFS had closed the account from their system as well, and we do not show that *** had ever sent this account to be listed on the consumers credit report.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On around or about July 2023. Pendrick Capital in an attempt to collect a medical debt in the cost of $1032.00, reported to *******, **********, and ******** without my knowledge. This caused damage to my credit score with all 3 credit bureaus and also my bank causing my credit score to drop drastically, preventing me from making a large purchase. I wrote them a letter asking them for proof with my name and signature. They sent me a letter back in response but failed to show proof.

  Business Response

  Date: 11/06/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumer's concerns.
  This complaints shows as being filed on 10/12/2023, however it was not received by PCP until 11/1/2023.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 10/14/2018 by the original creditor, who is *** *** ***** *** ***.
  For clarification purposes, PCP acquired the account from the original creditor, and placed it with *********************************** (****) to assist with resolving the past due balance.
  PCP does not send consumer accounts to be listed with the credit bureaus.
  Rather, this may be done by the collection agency to which the account has been assigned, in this case ****.
  PCP has no record of receiving the letter from the consumer that is mentioned in his complaint.
  However, when **** received the consumers dispute in August 2023, they sent a request to the credit bureaus to update any listings of this account to reflect a disputed status.
  **** also mailed the consumer a copy of the itemized billing statement detailing the charges for this account, which does serve as validation of the debt.
  The above information was also provided in response to a **** complaint we received from the consumer on 10/10/23, which contained these same complaint details, as well as a cease request.
  Although we have not received any documentation indicating this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  We have also instructed **** to close the account from their system as well, and to submit a request to the credit bureaus to remove any listings of this account.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************** ***
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No 1 has called me on this so called debt with amr medical in years this very rude rep calls me telling me i owe a debt for my daughter from 2017 i tell her i have no knowledge of this debt and font owe it i also advised her this debt us 6 years old why would i pay on smthg that old that i don't remember i advised dont call me again. Next thing i know i have old debt showing on my credit report as new debt. First off i never said i owe the debt because i dont, never acknowledged that it was mine but she wanted to b a smart fraudulent rep and apply ghis 6 year old debt to my credit report. I would like them investigated for false and illegal practices.-and trying to trick people into paying for things they dont owe. They are rude and very sneaky when it comes yo their collection practices plz investigate

  Business Response

  Date: 10/03/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 5/20/2017 by the original creditor, who is ******** ******* ********. 
  For clarification purposes, PCP acquired the account from the original creditor, and placed it with ********************************** (****) to assist with resolving the past due balance. 
  Prior to the account being credit reported by ****, they sent written notification of the debt to the consumer and monitored the account for no less than the required minimum of 14 days for notice of a deliverability issue.
  After being notified of the consumers dispute, **** sent a request to the credit bureaus to update the tradeline for this account to reflect a disputed status.
  Additionally, **** requested a copy of the itemized billing statement detailing the charges for this account, which should be mailed to the consumer shortly.
  Once the consumer has had a chance to receive and review this information, we encourage her to contact **** directly with any additional questions, or to discuss the various repayment options that they have available for her.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intially contacted by ***************** Services on May 3, 2023. stating I had an outstanding balance of $838.56 date of service of 5/5/17 for acct ********* for ****** ******* ********. Total debt ******* ********* was looking for was $317.22. Said that if I paid $222.05 within 60 days the debt would be paid. I mailed a check on 5/16/2023. On 6/14/23 ********************* from ***************** ******** stated debt was paid. I received a confirmation of account satisfaction on Sept 2, 2023 stating again account paid in full. I have sent all information to **************************** showing them that my account is paid but ******** states the Pendrick Capital Partners still says I owe $95.17. I have paid the stated amount that ***************** ******** requested of $222.05 and within the appropriate time frame and was sent correspondence that debt was paid.

  Business Response

  Date: 10/03/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 5/5/2017 by the original creditor, who is GLOBAL MEDICAL RESPONSE. 
  For clarification purposes, PCP acquired the account from the original creditor, and placed it with ***************** ********, LLC (***)to assist with resolving the past due balance. 
  After researching the details of the consumers complaint, we do see that the consumers payment of $222.05 was for an arrangement to satisfy the outstanding balance.
  We have updated the consumers account on our system to reflect a Settled In Full status with a $0 balance owed.
  We have also instructed ******************************** (***) to close the account from their system as well.
  We appreciate that the consumer has resolved the outstanding balance, and he will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a debt collector letter in the mail stating that they got a debt from Pendrick capital. I went to the ER in February. I was never told Id be billed separate from the hospital. And I never received a bill from the Pendrick Capital. And 6 months later a debt collector letter

  Business Response

  Date: 10/03/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns. 
  

  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 2/19/2023 by the original creditor, who is ****** ********* ***** ****. 
  

  For clarification purposes, PCP acquired the account from the original creditor in July of 2023, and placed it with ***************** ********, LLC (***) to assist with resolving the past due balance. 
  PCP does not initiate contact directly with consumers via letters or phone calls. 
  Rather, these functions may be fulfilled by the collection agency that PCP has placed your account with, in this case ***. 
  Prior to the consumer submitting this complaint against PCP,an itemized billing statement had already been requested by *** and mailed directly to the consumer on 9/18/2023.
  This document provides detailed information related to the services that were provided by the ***************** which are billed separately from the services provided by the hospital or medical facility as these are separate entities.
  Our records indicate the consumer called into PCP on 9/21/23, and the representative referred her to *** since they are currently servicing the consumers account.
  If the consumer has not yet received the itemized billing statement that was mailed to her, she may contact *** to request another copy and they would be happy to provide it to her.
  Once the consumer has had a chance to receive and review this information, we encourage her to contact *** directly with any additional questions, or to discuss the various repayment options that they have available for her.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being asked to repay a debt incurred while incarcerated. I have proof I was incarcerated at the time of the debt. Furthermore, I was a federal inmate all my medical expenses should've been covered by the government while in their care. I am asking this company to no longer contact me and if my credit is affected I will sue. 

  Business Response

  Date: 08/30/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  The identified accounts referenced in the consumers complaint are the result of ambulance services that were provided on 3/6/2012, 12/10/2012, and 11/25/2013 by the original creditor, who is ******** ******* ********.
  For clarification purposes, PCP acquired the accounts from the original creditor, and placed them with ***************** ********, LLC (***) to assist with resolving the past due balance. 
  Due to the age of these accounts, they are not eligible to be listed on the consumers credit report.
  After reviewing the details of the consumers complaint, we have decided to close these accounts to prevent any further collection activity from occurring.
  Furthermore, we have instructed *** to close the accounts from their system as well.
  The consumer will no longer be contacted regarding these accounts.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PENDRICK Capital Partners is claiming I took an ambulance on 12/17/2017, I asked for the original creditor report to be sent to me as this is my first time being informed of this said debt. I was then sent a paper with my information on it and the balance I owe. This has no information in regards to this ambulance expense. Also, the phone number associated with this is not my phone number or any past phone numbers I have had. Creditor Account #********* ***************** Services Reference #******** I would like no further contact in regards to the issue as well as it dismissed from my credit report as this debt is inaccurate and the information provided is not sufficient.

  Business Response

  Date: 05/18/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  This complaint shows as being filed on 5/4/2023, however it was not received by PCP until 5/11/2023.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 12/17/2017 by the original creditor, who is ****** ******* ********. 
  For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ********, LLC (***)to assist with resolving the past due balance. 
  The consumer had also submitted a BBB complaint against *** on 3/11/2023.
  *** responded to the complaint advising that due to the consumers dispute, a detailed verification had been requested and will be mailed to the consumer once it has been received.
  *** mailed this documentation to the consumer on 4/10/2023.
  Additionally, prior to receiving this complaint, *** had already submitted a request to the credit bureaus to have any listings of this account removed from the consumers credit report.
  Although we have not received any information indicating that this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any further collection activity from occurring.
  We have also instructed *** to close the account from their system as well.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  today the 20APR2023 I received a text message saying owe debt, in reference to this company, except the text was from ******************* ********" which according to the other complaints they are the same company. They sent this message with a link to follow. I didn't follow cause I have no idea who these folks are and my identity has already been stolen. They placed a flag on my credit report in March prior to them contacting me. incredibly unprofessional. I know cause after I received the text I called my banks and checked ********. If anything this is harassment and most certainty against the FCA since they have not presented me with anyway of verifying the debt, a phone number, no messages other than a text saying you have debt to pay click the link.

  Business Response

  Date: 05/18/2023

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  This complaints shows as being filed on 4/20/2023, however it was not received by PCP until 5/8/2023.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 8/14/2017 by the original creditor, who is ****** ******* ********. 
  For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ******** LLC (***)to assist with resolving the past due balance, PCP and *** are separate companies. 
  The consumer also submitted a CFPB complaint against *** on 4/20/2023.
  *** responded to the complaint on 4/28/2023 advising the consumer that their initial validation letter, which contains all required disclosures and notices, was mailed to the consumers verified address on 1/30/2023.
  *** also advised that a detailed verification was requested and will be mailed to the consumer once it has been received.
  *** mailed this documentation to the consumer on 5/4/2023.
  Additionally, prior to receiving this complaint, *** had already submitted a request to the credit bureaus to have any listings of this account removed from the consumers credit report.
  Although we have not received any information indicating that this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any further collection activity from occurring.
  We have also instructed *** to close the account from their system as well.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.