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Business Profile

Financial Services

The Motley Fool Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for The Motley Fool Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Motley Fool has forced me to auto-renewal as part of their subscription. They do not provide a mechanism for opting out of this. They also do not allow to remove the credit card I registered with them from their system. My complaint is that Motley is using the unsavory practice of making money from people who forget to write to request stopping auto-renewal, or can't figure out how to stop the auto-renewal charge. This borders on predatory. The practice of forcing auto-renewals and not offering to opt-out has left me with a credit cards purchase I did not intend. If I had not been looking at my credit card statement I would have missed this.

      Business Response

      Date: 06/20/2022

      Upon purchase of any one subscription, the automatic renewal feature is turned on. Your subscription will automatically renew at the then-current rate until you notify us of your decision to terminate your membership. For subscription terms greater than three months, we will email you about the length and price of your renewal before we charge you.

      The terms and conditions set the boundaries and nature of our relationship; these were agreed to at the time of purchase.

      The Motley Fool 

    • Initial Complaint

      Date:06/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a one year plan for $49 per year.MF charged my account however for a grand total $213.25, claiming the one year subscription expressly stated in writing was actually for 2 years.This has never met my undertsanding, and I disagree I consented to 2 years because I only received about 1 year of access.Request is made the difference of $164.25 be credited back to original payment method or alternatively mailed to the consumer address provided in BBB portal.

      Business Response

      Date: 06/20/2022

      There are no active subscriptions under the email address provided for this complaint. The most recent subscription was purchased on Dec. 26, 2020. It expired on Dec. 26, 2021.

      Please contact our Member Services department for inquiries regarding your account/billing issues. You can reach them via the Help tab on Fool.com as well as via email: [email protected]

      The Motley Fool 

      Customer Answer

      Date: 07/08/2022

      --------- Forwarded message ---------
      From: ***** <      ***********************>
      Date: Thu, Jul 7, 2022 at 5:02 PM
      Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
      To: Better Business Bureau <[email protected]>

      I tried to click the reject business response button however I was not able to get it to work, please help me by submitting t as follows business has been provided with the billing information requested already, however a refund has yet to be processed as expected escalation will continue until it is satisfied
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      *************************

      Business Response

      Date: 07/11/2022

      We have not been provided with the billing information. We have not received a response to our email sent on June 22, 2022. 

      One of our representatives emailed July 11, 2022 with the subject line "Please reply: Motley Fool Billing Follow-up." 

      Please reply to the email. 

      The Motley Fool 

    • Initial Complaint

      Date:06/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered services back over a year ago. I was charged $99 upon registration and as I became a member I quickly noticed that their services are not very useful plus they seem to get you to want to spend more money for basically useless information. I quickly called to cancel my subscription and did not receive a refund. A year later I was charged about $299 from the same company. As I did not agree to a renewal I submitted a fraud report to my credit card company. I still have not recieved my money back. I am very upset by this happening to me. I reached out to the company and they are saying I missed the 30 day refund policy even though I called them over a year ago before the 30 days was up and it was never canceled apparently. I hope the company does the right thing and refunds me the money

      Business Response

      Date: 06/13/2022

      Looking over your account, on Feb. 11, 2021 you purchased a one-year subscription to Stock Advisor. This was cancelled and fully refunded on March 1, 2021, per your request. An email confirmation was sent to the email address associated with your account. 

      On Feb. 15, 2021, you purchased a one-year subscription to Rule Breakers. We did not receive a cancellation request from you regarding your Rule Breakers subscription until June 6, 2022. 

      We understand your frustrations that the website and your service have not been accessed/used much since you signed up. But even if you didn't use the service, we still delivered it to you. We have consistently sent you content emails since you signed up and you have had access to the premium part of our Fool.com website.

      Upon purchase of any one subscription, the automatic renewal feature is turned on. Your subscription will automatically renew at the then-current rate until you notify us of your decision to terminate your membership. For subscription terms greater than three months, we will email you about the length and price of your renewal before we charge you. The terms and conditions set the boundaries and nature of our relationship; these were agreed to at the time of purchase.

      Your Rule Breakers subscription automatically renewed for one year on Feb. 15, 2022. Unfortunately, as you did not request cancellation until June 6, 2022, we are unable to issue a refund for this renewal. 

      Please let us know if you have any additional questions or concerns.

      The Motley Fool

    The Motley Fool Inc. is NOT a BBB Accredited Business.

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