Business ProfileforBonaventure

I currently live at *********** apartments in Richmond, VA and my experience has been nothing but horrendous. The staff at the leasing office are friendly, but only if you can actually get in contact with them. Moving in took over 6 weeks due to staff changes, inattention to detail (the whole office quit and in the process the new staff lost my previous information. Then, someone read my application but forgot to process it, leaving me on eternal hold), and untimely communication. I had to send multiple emails (which almost always went unanswered) and call multiple times (maybe 30% of the time someone picked up. If nobody picked up, I would never get a response back), and my roommate had to talk to the leasing office multiple times to ensure I could move in by the time I needed, as I was moving from a different city. I figured once I moved in, all would be okay. I was wrong. In the few weeks I've lived here, multiple packages have been stolen, cars have been broken into, and a shooting occurred next door. When asked about how *********** would ensure our safety, the property manager responded with "What do you want me to do?" Due to an apparent lack of safety and stagnant property management, my roommate and I have inquired about ending our lease early. We have now emailed the leasing office twice to start this process and have gotten no response back. We will likely have to go to the office in person when we both have time off to get any sort of answer. At this point, we just want to leave the apartment complex as soon as we can get a new place. The lack of communication and safety is unacceptable for a property of this size.